Do you care if there's a PHONE NUMBER on an ecommerce page? - GoFuckYourself.com

$5 submissions · 12-15-2011, 06:39 PM

How often have you bought because there's a phone number on the sales/order page?

baddog · 12-15-2011, 06:41 PM

it helps to know I can contact them

Failed · 12-15-2011, 06:45 PM

It depends on what I'm buying. If it's under $100.00, I'm less likely to care if there's a phone number or different options for support. If it's a product or service I'll be spending more than $100.00 on, or will be requiring support for regularly, I'll actually contact support first before the purchase just to see what quality of support I'm likely to get, and this is where a phone number is preferred over email or live chat.

$5 submissions · 12-15-2011, 06:46 PM

Does it matter if it is a local number or do you think a 1 800 number seals the deal better?

Stephen · 12-15-2011, 07:01 PM

Quote:

Originally Posted by $5 submissions

How often have you bought because there's a phone number on the sales/order page?

A better question might be, "How often have you not purchased because there isn't a phone number on the sales/order page?"

Comfort is everything to cautious consumers.

$5 submissions · 12-15-2011, 07:04 PM

Quote:

Originally Posted by Stephen

A better question might be, "How often have you not purchased because there isn't a phone number on the sales/order page?"

Comfort is everything to cautious consumers.

How about 1 800 numbers? More comfort/convenience? More peace of mind?

Failed · 12-15-2011, 07:17 PM

Quote:

Originally Posted by $5 submissions

How about 1 800 numbers? More comfort/convenience? More peace of mind?

To me, not important at all. What percentage of people still use a land line for the product you're going to be offering? I'd base that on how old are your customers. 50+, it might be more important for a 1-800 number, 40 and under, not so important as the days of long distance charges are fading from memory.

Supz · 12-15-2011, 07:29 PM

I think it shows someone has a real business. most of the time if there is no # its a 1 man show.

raymor · 12-15-2011, 07:43 PM

When there's a problem, a phone number cuts down on billing disputes, chargebacks, etc.

InfoGuy · 12-15-2011, 07:45 PM

When it comes to ordering from a new web hosting company, I call them at 3am on a weekend or holiday to see if anyone is keeping an eye on things. If there's no phone number or no one answers, chances are they're not going to be available to fix problems when my server goes down. Toll free or regular number doesn't matter.

Rochard · 12-15-2011, 07:52 PM

No, but I do need contact info.

$5 submissions · 12-16-2011, 02:20 PM

Great feedback so far.

rowan · 12-16-2011, 03:52 PM

Quote:

Originally Posted by Stephen

A better question might be, "How often have you not purchased because there isn't a phone number on the sales/order page?"

Comfort is everything to cautious consumers.

Contact page too. I'm less likely to buy from a site which has a simple email form as its contact page, rather than one which [also] displays a phone number and office address.

I acknowledge that a one man op can perform just as well, maybe even better, but unless someone has specifically recommended them I'll most likely move on.

MetaMan · 12-16-2011, 03:55 PM

Quote:

Originally Posted by rowan

Contact page too. I'm less likely to buy from a site which has a simple email form as its contact page, rather than one which [also] displays a phone number and office address.

I acknowledge that a one man op can perform just as well, maybe even better, but unless someone has specifically recommended them I'll most likely move on.

You think like a webmaster. You're the exact person i dont want buying my product.

12-15-2011, 06:39 PM	#1
$5 submissions I help you SUCCEED Industry Role: Join Date: Nov 2003 Location: The Pearl of the Orient Seas Posts: 32,195	Do you care if there's a PHONE NUMBER on an ecommerce page? How often have you bought because there's a phone number on the sales/order page? __________________ Need a NON-ADULT income stream? We build your YOUTUBE CHANNEL for only $20 per video! For Hire: $3/hour or $400 per month Marketing Specialist Virtual Assistants

12-15-2011, 06:46 PM	#4
$5 submissions I help you SUCCEED Industry Role: Join Date: Nov 2003 Location: The Pearl of the Orient Seas Posts: 32,195	Does it matter if it is a local number or do you think a 1 800 number seals the deal better? __________________ Need a NON-ADULT income stream? We build your YOUTUBE CHANNEL for only $20 per video! For Hire: $3/hour or $400 per month Marketing Specialist Virtual Assistants

12-15-2011, 07:43 PM	#9
raymor Confirmed User Join Date: Oct 2002 Posts: 3,745	When there's a problem, a phone number cuts down on billing disputes, chargebacks, etc. __________________ For historical display only. This information is not current: support@bettercgi.com ICQ 7208627 Strongbox - The next generation in site security Throttlebox - The next generation in bandwidth control Clonebox - Backup and disaster recovery on steroids

12-15-2011, 07:45 PM	#10
InfoGuy 80/20 Rule Industry Role: Join Date: Apr 2010 Location: Los Angeles Posts: 3,051	When it comes to ordering from a new web hosting company, I call them at 3am on a weekend or holiday to see if anyone is keeping an eye on things. If there's no phone number or no one answers, chances are they're not going to be available to fix problems when my server goes down. Toll free or regular number doesn't matter. __________________ Support American Heroes \| How Bad is My Batch? \| Vaccine Deaths & Adverse Reactions \| Free Speech Coalition \| <WARNING> ePayService / Guerra Capital, INC / MTACC payments \| Flirt4Free Fucks their Affiliates \| Don't do business with piece of shit Andy Alvarez from Webmaster Central / VR3000, who said: "If it was up to me, they would have shot all 30,000 of those country loving shitheads"

12-15-2011, 07:52 PM	#11
Rochard Jägermeister Test Pilot Industry Role: Join Date: Dec 2001 Location: NORCAL Posts: 73,905	No, but I do need contact info. __________________ “The choice is no longer between right or left. The choice is between normal and crazy.” - Sarah Huckabee Sanders YNOT MAIL \| THE BEST ADULT MAILING SOLUTION

12-15-2011, 06:41 PM	#2
baddog So Fucking Banned Industry Role: Join Date: Apr 2001 Location: the beach, SoCal Posts: 107,089	it helps to know I can contact them

12-15-2011, 06:45 PM	#3
Failed Confirmed User Industry Role: Join Date: Mar 2011 Posts: 2,301	It depends on what I'm buying. If it's under $100.00, I'm less likely to care if there's a phone number or different options for support. If it's a product or service I'll be spending more than $100.00 on, or will be requiring support for regularly, I'll actually contact support first before the purchase just to see what quality of support I'm likely to get, and this is where a phone number is preferred over email or live chat.

12-15-2011, 07:29 PM	#8
Supz Arthur Flegenheimer Industry Role: Join Date: Jul 2006 Location: New York City Posts: 11,056	I think it shows someone has a real business. most of the time if there is no # its a 1 man show.

12-16-2011, 02:20 PM	#12
$5 submissions I help you SUCCEED Industry Role: Join Date: Nov 2003 Location: The Pearl of the Orient Seas Posts: 32,195	Great feedback so far. __________________ Need a NON-ADULT income stream? We build your YOUTUBE CHANNEL for only $20 per video! For Hire: $3/hour or $400 per month Marketing Specialist Virtual Assistants