Paxum I am tired of this.

[journalism]

I upload my documents 3 times already they asking for this ID is this technical error or what? I keep uploading my document but it keep asking me again and again!

[Chris]

Please contact us directly so we can let you know whats up
many ways to do it

fastest and easiest way is via ticket
https://www.paxum.com/payment/contac...ws/contact.xsl

or you can
icq me 71462500
email me [email protected]

[journalism]

Originally Posted by Chris

Please contact us directly so we can let you know whats up
many ways to do it

fastest and easiest way is via ticket

or you can
icq me 71462500
email me [email protected]

I keep contacting and yes someone replied but the issue does not solve from 5 days I upload a documents then I upload it again YESTERDAY

[Chosen]

It's probably some kind of bug, hope it will get fixed soon...

[BJ]

attach them to an email you fucktard

[ContentPimp]

You are tired of that lil technical error? Email your docs to one of the reps...

I had to upload docs 5x with epassporte in the past, verifying myself over n over n over n over, yet back then no one was bitching, epassporte was GOD!

[adultzone]

The same here just attach into their email instead

[fris]

contact chris directly

[Chris]

Please DO NOT send your personal scanned information to any email other than direct communication with support.

[ajrocks]

Posting on GFY is sure to get your tech issue fixed right up!

[Black All Through]

I mailed mine in (2 days from the US) problem resolved.

[spazlabz]

Originally Posted by journalism

I keep contacting and yes someone replied but the issue does not solve from 5 days I upload a documents then I upload it again YESTERDAY

Was it Chris or Ruth? My advice is if you feel like you are running into a wall with it then contacting either one of them will get it resolved the fastest and they are very easy to find. I have not worked with Chris but if his work ethic is anything like Ruth's then the problem will be resolved quickly. Put it in his hands

[rowan]

I wouldn't send scans of important docs via email as it's insecure. There is no encryption used, so anything relaying packets between your computer and google can capture the data. (It seems paxum use google for handling mail, so if you email them docs, it lands at google...)

[fris]

Originally Posted by ajrocks

Posting on GFY is sure to get your tech issue fixed right up!

pussy lips

[sologirlcontent]

Originally Posted by ajrocks

Posting on GFY is sure to get your tech issue fixed right up!

[AnimeFevers]

I decided to sign up with paxum when I said I wouldn't after epass.

I've uploaded my drivers license about 3 - 4 times, all rejected and now they emailed me for a pic of my passport.

They actually asked me to take a pic of myself holding my drivers license. I thought that was kinda strange.

Chris please contact me on ICQ.

[2intense]

Originally Posted by fris

pussy lips

[Chris]

Guys ,
I feel everyones frustration with the verification issue. We take security very serious. I'll put it pretty blunt .. it sucks that some people are having to take these extra steps but I'm sure you all can respect the fact that we are going to play by the rules and not put anyones money at risk.

We are in the business of getting you your money - it does us no good to hold onto your money and it hurts us when we have to deny an account or ask for further proof.

Chris

[adultzone]

Originally Posted by Chris

Guys ,
I feel everyones frustration with the verification issue. We take security very serious. I'll put it pretty blunt .. it sucks that some people are having to take these extra steps but I'm sure you all can respect the fact that we are going to play by the rules and not put anyones money at risk.

We are in the business of getting you your money - it does us no good to hold onto your money and it hurts us when we have to deny an account or ask for further proof.

Chris

Its not an extra step chris why would account holders will do it again and again and again? Scanned 3 times then ask for documents again and again. Is that annoying?

[SmokeyTheBear]

Originally Posted by Chris

Guys ,
I feel everyones frustration with the verification issue. We take security very serious. I'll put it pretty blunt .. it sucks that some people are having to take these extra steps but I'm sure you all can respect the fact that we are going to play by the rules and not put anyones money at risk.

We are in the business of getting you your money - it does us no good to hold onto your money and it hurts us when we have to deny an account or ask for further proof.

Chris

Chris, did you not see the epassporte threads almost IDENTICAL to this. ? people get pissed when they send you a bunch of id, fill out forms , then a month later you ask for the EXACT same info you just asked for.

Please explain to us the same thing i asked epassporte.

#1 why do you need the same id you already asked for ?
#2 where do you keep our id's ?
#3 who has access to these id's

Payoneer asked me for the same stuff , then months later we hear they let israeli terrorists steal people's payoneer identity and use it to fund murders.. not theoretical murders but real murders.

p.s. i signed up for a business account in the hopes it would be cheaper to process large amounts of transactions, but from the looks of it there is no difference other than business accounts pay larger fees ? can you explain the benefits of a business account.

[adultzone]

Originally Posted by SmokeyTheBear

Chris, did you not see the epassporte threads almost IDENTICAL to this. ? people get pissed when they send you a bunch of id, fill out forms , then a month later you ask for the EXACT same info you just asked for.

Please explain to us the same thing i asked epassporte.

#1 why do you need the same id you already asked for ?
#2 where do you keep our id's ?
#3 who has access to these id's

Payoneer asked me for the same stuff , then months later we hear they let israeli terrorists steal people's payoneer identity and use it to fund murders.. not theoretical murders but real murders.

p.s. i signed up for a business account in the hopes it would be cheaper to process large amounts of transactions, but from the looks of it there is no difference other than business accounts pay larger fees ? can you explain the benefits of a business account.

Yes we should have our privacy as well.

[Chris]

Originally Posted by SmokeyTheBear

Chris, did you not see the epassporte threads almost IDENTICAL to this. ? people get pissed when they send you a bunch of id, fill out forms , then a month later you ask for the EXACT same info you just asked for.

Please explain to us the same thing i asked epassporte.

#1 why do you need the same id you already asked for ?
#2 where do you keep our id's ?
#3 who has access to these id's

Payoneer asked me for the same stuff , then months later we hear they let israeli terrorists steal people's payoneer identity and use it to fund murders.. not theoretical murders but real murders.

p.s. i signed up for a business account in the hopes it would be cheaper to process large amounts of transactions, but from the looks of it there is no difference other than business accounts pay larger fees ? can you explain the benefits of a business account.

#1 why do you need the same id you already asked for ? - quality of the scan could of been of poor quality or something one of the verification people saw raised a red flag to them.


#2 where do you keep our id's ? - a secured server.

#3 who has access to these id's - Employee's that have gone through extensive training and checks. No remote employee's have access to this information.


The major difference between personal and business accounts are the limits placed on the accounts. You can get that information here

Personal : https://www.paxum.com/payment/person...s/personal.xsl

Business : https://www.paxum.com/payment/busine...s/business.xsl

[Chris]

Originally Posted by adultzone

Its not an extra step chris why would account holders will do it again and again and again? Scanned 3 times then ask for documents again and again. Is that annoying?

yes im sure it is very annoying and frustrating but sadly within this business fraud is massive. If you have been asked for the same documents repeatedly the verification team see's something that is raising concern with them that would make them request it again.

[adultzone]

Originally Posted by Chris

yes im sure it is very annoying and frustrating but sadly within this business fraud is massive. If you have been asked for the same documents repeatedly the verification team see's something that is raising concern with them that would make them request it again.

So you're not taking a TAX Payer ID then? please answer my thread. Here

[SmokeyTheBear]

Originally Posted by Chris

#1 why do you need the same id you already asked for ? - quality of the scan could of been of poor quality or something one of the verification people saw raised a red flag to them.

that just doesn't sound real to be honest , i am looking at the id i scanned for you, very huge high quality scan. i am not being asked to rescan id , i am being asked for id i sent in months ago and was already verified.

what country are the id's stored in ?

[JFK]

Seems to me these problems are the exception, not the rule. We had provided the same docs, no problem, everything went smooth.

[Wizzo]

Originally Posted by adultzone

So you're not taking a TAX Payer ID then? please answer my thread. Here

Why not use your California ID since that where you say your from?

[Chris]

Originally Posted by SmokeyTheBear

that just doesn't sound real to be honest , i am looking at the id i scanned for you, very huge high quality scan. i am not being asked to rescan id , i am being asked for id i sent in months ago and was already verified.

what country are the id's stored in ?

Smokey ,
Some accounts are being asked to resubmit documents in error. if your account is asking for these documents but is still saying you are verified please submit a ticket and it should be taken care of.


As for id storage - I'm not going to go into details on gfy in regards to who what when where and why regarding security measures as i'm sure you can respect. If you have direct questions you feel you deserve an answer for email me and I can put you in touch with the proper people in regards to your concerns

[Fat Panda]

Still amazes me people trust fly by night pseudo banks after all the shit that went down with epassporte and many others. There is no recourse with pseudo banks they can and probably will disappear with your money someday...

[CaptainHowdy]

Originally Posted by Chris

Smokey ,
Some accounts are being asked to resubmit documents in error. if your account is asking for these documents but is still saying you are verified please submit a ticket and it should be taken care of.

I'm having that problem, what do we put on the support ticket??

[Chris]

Originally Posted by CaptainHowdy

I'm having that problem, what do we put on the support ticket??

Submit a ticket stating that your account is verified but is now being asked to upload the ID you've already provided and that you are wondering if this is in error or if there is an issue with your account.

[patavax]

PAXUM works well for me!

[CaptainHowdy]

Originally Posted by patavax

PAXUM works well for me!

Thanks Chris, I'll see how it goes ...

[Chris]

Originally Posted by CaptainHowdy

Thanks Chris, I'll see how it goes ...

Check to see if your account says Verified or Verified Limited ... if its stats Just verified your account is in working order

[Juicy D. Links]

I just sent em these pics and it was good enough. Seems that since I am so good looking a pic is good enough..

[michael.kickass]

hehe, you're probably righy Juicy. I don't recall having any problems with my Ids when I got my card.

[V_RocKs]

Here is your problem:

Hello, I need to speak to someone about my account. You keep asking me for documentation I have send in over and over again. Why do I keep having to do this? Isn't there anyone there that can give me instant confirmation you have received my docs and they are in usable condition so this doesn't keep dragging on like this?

They used an online translator and gave it to someone that speaks French only...

Bonjour, je dois parler à quelqu'un au sujet de mon compte. Vous continuez à me demander la documentation que j'ai pour envoyer dedans maintes et maintes fois. Pourquoi est-ce que je continue dois faire ceci ? Isn' ; t là n'importe qui là qui peut me donner la confirmation instantanée que vous avez reçu mes Doc.s et eux sont en état utilisable ainsi ce doesn' ; subsistance de t traînant comme ceci ?

And then they didn't understand half of what you wrote because dragging on like this doesn't really translate well...

Then they send you back something like this:

Hello, I must speak with quelqu' one about my account. You continue to ask me for documentation that j' have to send inside many and many times. Why do I continue must do this? Isn' ; T there n' import which there which can give me the instantaneous confirmation that you received my Doc.s and they are in state usable thus this doesn' ; subsistence of T trailing like this?

After another cycle it is:

Hello, I must speak with quelqu' ; one about my account. You continue to ask me to documentation who j' ; must send to l' interior much and much of time. Why do I continue must do this? Isn' ; ; T there n' ; matter that there which can give me the instantaneous confirmation that you received my Doc.s and they are thus in l' state usable these doesn' ; ; subsistence of T trailing like this?

And they are telling you that Quelqu' doesn't work there.

[- LOL -]

Originally Posted by V_RocKs

Here is your problem:

So, Paxum support, like, doesn't speak English?

[Barry-xlovecam]

After another cycle it is:

Quote:
Hello, I must speak with quelqu' ; one about my account. You continue to ask me to documentation who j' ; must send to l' interior much and much of time. Why do I continue must do this? Isn' ; ; T there n' ; matter that there which can give me the instantaneous confirmation that you received my Doc.s and they are thus in l' state usable these doesn' ; ; subsistence of T trailing like this?

Send that to the Engerleesh Desk

[CaptainHowdy]

Originally Posted by Chris

Check to see if your account says Verified or Verified Limited ... if its stats Just verified your account is in working order

Just "Verified Account" ...

[Chris]

Originally Posted by - LOL -

So, Paxum support, like, doesn't speak English?

I'm really not sure what v_rocks is referring to but i can assure you we have support staff in many languages ... including English.

If someone was given a response in another language than what they speak i'd encourage that person to email/call/icq us and let us know about it and it will be addressed internally.

[Chris]

Originally Posted by CaptainHowdy

Just "Verified Account" ...

Your account will function normally then just hit up support and ask for it to be looked into

[u-Bob]

2 cents: :

In December last year I opened my paxum account.
I uploaded a couple of scans I already had lying around and was planning to scan some more and upload them later that day. I went out to grab something to eat. When I got back I noticed I already had an email from paxum support telling me they had reviewed my docs and explaining to me exactly what other documents they needed. I scanned them, uploaded them... 17 hours later my account was approved.

[halfpint]

After the epass fiasco I will never use another online adult payment solution. Checks and Paypal work just fine for me now (yes some adult sponsors do pay by paypal)

[JFK]

Originally Posted by halfpint

After the epass fiasco I will never use another online adult payment solution. Checks and Paypal work just fine for me now (yes some adult sponsors do pay by paypal)

I use Paxum and Payoneer, never leave money in there, as soon as it hits, it gets taken out or pay somone else with it . Very simple and it works

[CaptainHowdy]

Originally Posted by Chris

Your account will function normally then just hit up support and ask for it to be looked into

[yabate]

I verified my account in a day, maybe hours.
Also, i submitted a bug report to them about file sizes of uploaded documents.
Max limit was 1MB and paxum says maximum is 5MB.That was a few months ago, i don't know for now.