Here is your problem:
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Hello, I need to speak to someone about my account. You keep asking me for documentation I have send in over and over again. Why do I keep having to do this? Isn't there anyone there that can give me instant confirmation you have received my docs and they are in usable condition so this doesn't keep dragging on like this?
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They used an online translator and gave it to someone that speaks French only...
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Bonjour, je dois parler à quelqu'un au sujet de mon compte. Vous continuez à me demander la documentation que j'ai pour envoyer dedans maintes et maintes fois. Pourquoi est-ce que je continue dois faire ceci ? Isn' ; t là n'importe qui là qui peut me donner la confirmation instantanée que vous avez reçu mes Doc.s et eux sont en état utilisable ainsi ce doesn' ; subsistance de t traînant comme ceci ?
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And then they didn't understand half of what you wrote because dragging on like this doesn't really translate well...
Then they send you back something like this:
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Hello, I must speak with quelqu' one about my account. You continue to ask me for documentation that j' have to send inside many and many times. Why do I continue must do this? Isn' ; T there n' import which there which can give me the instantaneous confirmation that you received my Doc.s and they are in state usable thus this doesn' ; subsistence of T trailing like this?
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After another cycle it is:
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Hello, I must speak with quelqu' ; one about my account. You continue to ask me to documentation who j' ; must send to l' interior much and much of time. Why do I continue must do this? Isn' ; ; T there n' ; matter that there which can give me the instantaneous confirmation that you received my Doc.s and they are thus in l' state usable these doesn' ; ; subsistence of T trailing like this?
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And they are telling you that Quelqu' doesn't work there.