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Originally Posted by adultzone
Its not an extra step chris why would account holders will do it again and again and again? Scanned 3 times then ask for documents again and again. Is that annoying?
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yes im sure it is very annoying and frustrating but sadly within this business fraud is massive. If you have been asked for the same documents repeatedly the verification team see's something that is raising concern with them that would make them request it again.