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Old 12-06-2007, 05:14 AM   #1
Antonio
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Phatserevrs !!!!!!!

anybody around?

my sites've been down for like 7 hours now (doing 310 redirect right now), emails and ICQ went unanswered

please check your email
support
at
phatservers
dot
com

or post here and I'll contact you

thanks
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Old 12-06-2007, 05:31 AM   #2
martinsc
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bump for you
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Old 12-06-2007, 07:03 AM   #3
Kick Ass Chat
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Bizzump for a down site and no support...
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Old 12-06-2007, 07:28 AM   #4
evildick
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Try support at phatservers.net

I usually get a response in less than 10 minutes.

I'm not sure if the .com address is sent to the right people.

http://phatservers.com/support.html

Last edited by evildick; 12-06-2007 at 07:30 AM..
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Old 12-06-2007, 07:30 AM   #5
Fletch XXX
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Quote:
Originally Posted by evildick View Post
Try support at phatservers.net

I usually get a response in less than 10 minutes.

I'm not sure if the .com address is sent to the right people.
aye, i never even looked at the .com before today.

Phatservers.net is the one i email.

all my stuff is up
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Old 12-06-2007, 07:33 AM   #6
selena
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Did you get the support ticket notification thingy? If you didn't get that, then your email didn't go through.
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Old 12-06-2007, 07:35 AM   #7
u-Bob
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Quote:
Originally Posted by evildick View Post
Try support at phatservers.net

I usually get a response in less than 10 minutes.
same here.
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Old 12-06-2007, 08:13 AM   #8
Antonio
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Quote:
Originally Posted by evildick View Post
Try support at phatservers.net

I usually get a response in less than 10 minutes.

I'm not sure if the .com address is sent to the right people.

http://phatservers.com/support.html

thanks for the tip, emailed the net support mail, hope I get a reply
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Old 12-06-2007, 08:15 AM   #9
gornyhuy
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You should see an instantaneous autoreply telling you that your email is in the ticket system and that a tech will be in touch.... That lets you know that they got it.

In my experience they are on the case almost right away.
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Old 12-06-2007, 08:15 AM   #10
Antonio
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actually the first emailed I sent was sent also to
support
AT
phatservers.net
since I copied the address from the support page
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Old 12-06-2007, 08:24 AM   #11
Barefootsies
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Quote:
Originally Posted by gornyhuy View Post
You should see an instantaneous autoreply telling you that your email is in the ticket system and that a tech will be in touch.... That lets you know that they got it.

In my experience they are on the case almost right away.
So many true dat's in this e-mail

"they are right on it"
"I get a response in 10 minutes"

and so on.

If they received your e-mail, then you should have received a response with a ticket number. If you did not get that, then they may not have received it.

Furthermore, in that response e-mail it says that if you haven't received a response in an hour, send an e-mail to [email protected] (or something to that effect).

Did you do that??

I talked to them this morning on zipping up some sites I sold, and dealing with a major move of my membership sites.
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Old 12-06-2007, 08:40 AM   #12
Antonio
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MY BAD


they had replied straight away and the response got burried amongst 200 spam mails which is why I missed it, fuck !!!


they're looking into it right now
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