Phatserevrs !!!!!!!
 

anybody around?

my sites've been down for like 7 hours now (doing 310 redirect right now), emails and ICQ went unanswered

please check your email
support
at
phatservers
dot
com

or post here and I'll contact you

thanks

bump for you
http://i262.photobucket.com/albums/i...7977536168.png

Bizzump for a down site and no support...:(

Try support at phatservers.net

I usually get a response in less than 10 minutes.

I'm not sure if the .com address is sent to the right people.

http://phatservers.com/support.html

aye, i never even looked at the .com before today.

Phatservers.net is the one i email.

all my stuff is up

Did you get the support ticket notification thingy? If you didn't get that, then your email didn't go through.

same here.

thanks for the tip, emailed the net support mail, hope I get a reply

You should see an instantaneous autoreply telling you that your email is in the ticket system and that a tech will be in touch.... That lets you know that they got it.

In my experience they are on the case almost right away.

actually the first emailed I sent was sent also to
support
AT
phatservers.net
since I copied the address from the support page

So many true dat's in this e-mail

"they are right on it"
"I get a response in 10 minutes"

and so on.

If they received your e-mail, then you should have received a response with a ticket number. If you did not get that, then they may not have received it.

Furthermore, in that response e-mail it says that if you haven't received a response in an hour, send an e-mail to [email protected] (or something to that effect).

Did you do that??

I talked to them this morning on zipping up some sites I sold, and dealing with a major move of my membership sites.

MY BAD


they had replied straight away and the response got burried amongst 200 spam mails which is why I missed it, fuck !!!


they're looking into it right now