Hosting Companies Response Times - GoFuckYourself.com

WiredGuy · 10-23-2007, 12:18 AM

I'm curious to know, whats the typical response time you get from opening a ticket to the item getting resolved with your hosting company? I'd love to see which hosts out there are the fastest. I'd love to see a list of who you host with and their avg response time.
WG

pr0 · 10-23-2007, 12:20 AM

0 secs....we both got the bat phones for all our hosts lol

u just making everyone feel bad?

dissipate · 10-23-2007, 12:23 AM

Reflected networks has the fastest in my experience, usually within 10 minutes of opening a ticket

BSleazy · 10-23-2007, 12:25 AM

Quote:

Originally Posted by WiredGuy

I'm curious to know, whats the typical response time you get from opening a ticket to the item getting resolved with your hosting company? I'd love to see which hosts out there are the fastest. I'd love to see a list of who you host with and their avg response time.
WG

Liquid Web is the best I've ever dealt with. Immediate responses.

WiredGuy · 10-23-2007, 12:50 AM

Quote:

Originally Posted by pr0

0 secs....we both got the bat phones for all our hosts lol

u just making everyone feel bad?

I used to think so. I've been waiting upwards of 6 hours for one of my hosts to install java.
WG

Belinda · 10-23-2007, 01:01 AM

I use Got Web Host and they rock at costomer response. I hit up baddog right away and my problem gets fixed right away. Really no waiting time at all. Super nice!

madawgz · 10-23-2007, 01:04 AM

if ever i have a problem, i call webair and they solve my problem on the spot

Mutt · 10-23-2007, 01:13 AM

webair's support is decent - the livehelp guys sometimes just seem to wander off and leave me hanging without me knowing what they are doing or if they have forgotten i'm there.

qxm · 10-23-2007, 01:14 AM

webair's support is OK but servage's is the shit...1-3 hr turn around time....sometimes even faster........such a shame they don't have any other hosting package other than virtual (-_-)

pr0 · 10-23-2007, 01:44 AM

my average turn around time, with any host is roughly 5mins with webair on the phone or on live support (for reboots anyways if i fucked something up)

maybe an hour if my boy doug is out to eat over at www.ironpathnetworks.com, & he has to drive to the datacenter to put in a new hd for me personally

(an hour is worth it for that kind of dedication)

fr0gman · 10-23-2007, 02:29 AM

Quote:

Originally Posted by Belinda

I use Got Web Host and they rock at costomer response. I hit up baddog right away and my problem gets fixed right away. Really no waiting time at all. Super nice!

I 2nd that emotion.

Not that I have had that many problems with GotWebHost but when I have all I do is hit up Baddog and all is sweet again.

Thurbs · 10-23-2007, 03:08 AM

webair is pretty good ... think his name was addyon or something, that guy was the shit

justsexxx · 10-23-2007, 03:10 AM

Quote:

Originally Posted by Belinda

I use Got Web Host and they rock at costomer response. I hit up baddog right away and my problem gets fixed right away. Really no waiting time at all. Super nice!

What is he sleeps? Or that is away/sick whatever?

Anyway to answer the question:

Isprime-->around 10 minutes. Even for adding HDD's/ram etc, since they are IN the DC...

Spudman · 10-23-2007, 03:10 AM

i'm using webair and used to think their support was great until recently

i hope they improve soon.

After Shock Media · 10-23-2007, 03:16 AM

Techiemedia.net

Now often I will put in a ticket with a low or medium priority and that ussually has a response and fix within 10-15 minutes. Though a high or criticle ticket and I get responses often within 1 to 5 minutes.

Or at very least you will see the progress switched from open to assigned (someones working on it) that quickly. Since not all problems can be fixed in a few minutes.

At same time when I want to set up a new ftp, get a unique ip, and add a new domain. I slap a low priority on it and could care less if it takes them until next day yet it never does. Hell often they will have a third party script installed, assuming I gave them all needed info in ticket, at a medium urgency within an hour or less.

fr0gman · 10-23-2007, 04:09 AM

Quote:

Originally Posted by justsexxx

What is he sleeps? Or that is away/sick whatever?

Anyway to answer the question:

Isprime-->around 10 minutes. Even for adding HDD's/ram etc, since they are IN the DC...

I can answer that....

If he is asleep he wakes up. He will bitch a little but he will still get it done.

As for being away... we were in Sturgis at the bike rally 2 summers ago and he had the laptop and the wi-fi and was never really "away".

Sosa · 10-23-2007, 06:40 AM

Baddog from GotWebHost is usually on ICQ as long as he isn't traveling I can usually reach him within a few minutes.

Tanker · 10-23-2007, 06:49 AM

Quote:

Originally Posted by After Shock Media

Techiemedia.net

Now often I will put in a ticket with a low or medium priority and that ussually has a response and fix within 10-15 minutes. Though a high or criticle ticket and I get responses often within 1 to 5 minutes.

Or at very least you will see the progress switched from open to assigned (someones working on it) that quickly. Since not all problems can be fixed in a few minutes.

At same time when I want to set up a new ftp, get a unique ip, and add a new domain. I slap a low priority on it and could care less if it takes them until next day yet it never does. Hell often they will have a third party script installed, assuming I gave them all needed info in ticket, at a medium urgency within an hour or less.

I have been using TechieMedia since they opened! WG hit me up if you have questions about them they are fast and reliable

fuzebox · 10-23-2007, 08:01 AM

Phatservers usually answers my emails in a few minutes, at least to tell me they are working on the problem. After that it's constant communication... they're pretty much the best host I've ever dealt with support-wise.

baddog · 10-23-2007, 09:06 AM

Quote:

Originally Posted by fr0gman

I can answer that....

If he is asleep he wakes up. He will bitch a little but he will still get it done.

As for being away... we were in Sturgis at the bike rally 2 summers ago and he had the laptop and the wi-fi and was never really "away".

Memories

baddog · 10-23-2007, 09:07 AM

Quote:

Originally Posted by Belinda

I use Got Web Host and they rock at costomer response. I hit up baddog right away and my problem gets fixed right away. Really no waiting time at all. Super nice!

Quote:

Originally Posted by fr0gman

I 2nd that emotion.

Not that I have had that many problems with GotWebHost but when I have all I do is hit up Baddog and all is sweet again.

Quote:

Originally Posted by Sosa

Baddog from GotWebHost is usually on ICQ as long as he isn't traveling I can usually reach him within a few minutes.

Thank you for your support.

V_RocKs · 10-23-2007, 10:23 AM

I would have to say GotWebHost is the best experience I have ever had with customer service.

gornyhuy · 10-23-2007, 10:46 AM

Phatservers varies from 30 seconds to first response up to a max of about 5 minutes, and they usually resolve whatever it is within a few minutes. Incredible, and has been consistent about it for many years now.

10-23-2007, 12:18 AM	#1
WiredGuy Pounding Googlebot Industry Role: Join Date: Aug 2002 Location: Canada Posts: 34,486	Hosting Companies Response Times I'm curious to know, whats the typical response time you get from opening a ticket to the item getting resolved with your hosting company? I'd love to see which hosts out there are the fastest. I'd love to see a list of who you host with and their avg response time. WG __________________ I play with Google.

10-23-2007, 01:01 AM	#6
Belinda NubilesCash.com Manager Industry Role: Join Date: Jul 2005 Location: NorCal Posts: 4,365	I use Got Web Host and they rock at costomer response. I hit up baddog right away and my problem gets fixed right away. Really no waiting time at all. Super nice! __________________ NEW SITES FROM NUBILESCASH.COM MomLover.com, FamilySwap.xxx Skype- belindam81 Email: [email protected]

10-23-2007, 01:04 AM	#7
madawgz 8.8.8.8 Industry Role: Join Date: Mar 2006 Location: Noordermarkt Posts: 30,509	if ever i have a problem, i call webair and they solve my problem on the spot __________________ TAEMDLRMSKRJIXMRLSMRJ.

10-23-2007, 01:13 AM	#8
Mutt Too lazy to set a custom title Industry Role: Join Date: Sep 2002 Posts: 34,431	webair's support is decent - the livehelp guys sometimes just seem to wander off and leave me hanging without me knowing what they are doing or if they have forgotten i'm there. __________________ I moved my sites to Vacares Hosting. I've saved money, my hair is thicker, lost some weight too! Thanks Sly!

10-23-2007, 01:14 AM	#9
qxm Confirmed User Join Date: Jul 2006 Location: NoHo Posts: 5,970	webair's support is OK but servage's is the shit...1-3 hr turn around time....sometimes even faster........such a shame they don't have any other hosting package other than virtual (-_-) __________________ ICQ: 266990876

10-23-2007, 12:20 AM	#2
pr0 rockin tha trailerpark Industry Role: Join Date: May 2001 Location: ~Coastal~ Posts: 23,088	0 secs....we both got the bat phones for all our hosts lol u just making everyone feel bad?

10-23-2007, 12:23 AM	#3
dissipate The Dirty Frenchman Industry Role: Join Date: Nov 2005 Location: Lost Angeles Posts: 8,904	Reflected networks has the fastest in my experience, usually within 10 minutes of opening a ticket

10-23-2007, 01:44 AM	#10
pr0 rockin tha trailerpark Industry Role: Join Date: May 2001 Location: ~Coastal~ Posts: 23,088	my average turn around time, with any host is roughly 5mins with webair on the phone or on live support (for reboots anyways if i fucked something up) maybe an hour if my boy doug is out to eat over at www.ironpathnetworks.com, & he has to drive to the datacenter to put in a new hd for me personally (an hour is worth it for that kind of dedication) __________________ __________ Loadedca$h - get sum! - Revengebucks - mmm rebills! - webair (gotz sErVrz)

10-23-2007, 03:08 AM	#12
Thurbs The Thrilla in Manila Join Date: Sep 2004 Location: Thurbs' Lagoon, Christmas Island Posts: 4,785	webair is pretty good ... think his name was addyon or something, that guy was the shit

10-23-2007, 03:10 AM	#14
Spudman Confirmed User Join Date: Aug 2002 Location: UK Posts: 3,198	i'm using webair and used to think their support was great until recently i hope they improve soon. __________________ Take it Easy !!!

10-23-2007, 03:16 AM	#15
After Shock Media It's coming look busy Join Date: Mar 2001 Location: "Ph'nglui mglw'nafh Cthulhu R'lyeh wgah'nagl fhtagn". Posts: 35,299	Techiemedia.net Now often I will put in a ticket with a low or medium priority and that ussually has a response and fix within 10-15 minutes. Though a high or criticle ticket and I get responses often within 1 to 5 minutes. Or at very least you will see the progress switched from open to assigned (someones working on it) that quickly. Since not all problems can be fixed in a few minutes. At same time when I want to set up a new ftp, get a unique ip, and add a new domain. I slap a low priority on it and could care less if it takes them until next day yet it never does. Hell often they will have a third party script installed, assuming I gave them all needed info in ticket, at a medium urgency within an hour or less. __________________ [email protected] ICQ:135982156 AIM: Aftershockmed1a MSN: [email protected]

10-23-2007, 06:40 AM	#17
Sosa In Tushy Land Join Date: Oct 2002 Location: Nebraska Posts: 40,149	Baddog from GotWebHost is usually on ICQ as long as he isn't traveling I can usually reach him within a few minutes.

10-23-2007, 08:01 AM	#19
fuzebox making it rain Industry Role: Join Date: Oct 2003 Location: seattle Posts: 22,130	Phatservers usually answers my emails in a few minutes, at least to tell me they are working on the problem. After that it's constant communication... they're pretty much the best host I've ever dealt with support-wise.

10-23-2007, 10:23 AM	#22
V_RocKs Damn Right I Kiss Ass! Industry Role: Join Date: Dec 2003 Location: Cowtown, USA Posts: 32,421	I would have to say GotWebHost is the best experience I have ever had with customer service.

10-23-2007, 10:46 AM	#23
gornyhuy Chafed. Join Date: May 2002 Location: Face Down in Pussy Posts: 18,041	Phatservers varies from 30 seconds to first response up to a max of about 5 minutes, and they usually resolve whatever it is within a few minutes. Incredible, and has been consistent about it for many years now. __________________ icq:159548293