Originally Posted by After Shock Media

Techiemedia.net

Now often I will put in a ticket with a low or medium priority and that ussually has a response and fix within 10-15 minutes. Though a high or criticle ticket and I get responses often within 1 to 5 minutes.

Or at very least you will see the progress switched from open to assigned (someones working on it) that quickly. Since not all problems can be fixed in a few minutes.

At same time when I want to set up a new ftp, get a unique ip, and add a new domain. I slap a low priority on it and could care less if it takes them until next day yet it never does. Hell often they will have a third party script installed, assuming I gave them all needed info in ticket, at a medium urgency within an hour or less.