Hosting Companies Response Times

**pr0** · 10-22-2007, 11:20 PM

0 secs....we both got the bat phones for all our hosts lol

u just making everyone feel bad?

**dissipate** · 10-22-2007, 11:23 PM

Reflected networks has the fastest in my experience, usually within 10 minutes of opening a ticket

**BSleazy** · 10-22-2007, 11:25 PM

Originally posted by WiredGuy

I'm curious to know, whats the typical response time you get from opening a ticket to the item getting resolved with your hosting company? I'd love to see which hosts out there are the fastest. I'd love to see a list of who you host with and their avg response time.
WG

Liquid Web is the best I've ever dealt with. Immediate responses.

**WiredGuy** · 10-22-2007, 11:50 PM

Originally posted by pr0

0 secs....we both got the bat phones for all our hosts lol

u just making everyone feel bad?

I used to think so. I've been waiting upwards of 6 hours for one of my hosts to install java.
WG

**Belinda** · 10-23-2007, 12:01 AM

I use Got Web Host and they rock at costomer response. I hit up baddog right away and my problem gets fixed right away. Really no waiting time at all. Super nice!

**madawgz** · 10-23-2007, 12:04 AM

if ever i have a problem, i call webair and they solve my problem on the spot

**Mutt** · 10-23-2007, 12:13 AM

webair's support is decent - the livehelp guys sometimes just seem to wander off and leave me hanging without me knowing what they are doing or if they have forgotten i'm there.

**qxm** · 10-23-2007, 12:14 AM

webair's support is OK but servage's is the shit...1-3 hr turn around time....sometimes even faster........such a shame they don't have any other hosting package other than virtual (-_-)

**pr0** · 10-23-2007, 12:44 AM

my average turn around time, with any host is roughly 5mins with webair on the phone or on live support (for reboots anyways if i fucked something up)

maybe an hour if my boy doug is out to eat over at www.ironpathnetworks.com, & he has to drive to the datacenter to put in a new hd for me personally

(an hour is worth it for that kind of dedication)

**fr0gman** · 10-23-2007, 01:29 AM

Originally posted by Belinda

I use Got Web Host and they rock at costomer response. I hit up baddog right away and my problem gets fixed right away. Really no waiting time at all. Super nice!

I 2nd that emotion.

Not that I have had that many problems with GotWebHost but when I have all I do is hit up Baddog and all is sweet again.

**Thurbs** · 10-23-2007, 02:08 AM

webair is pretty good ... think his name was addyon or something, that guy was the shit

**justsexxx** · 10-23-2007, 02:10 AM

Originally posted by Belinda

I use Got Web Host and they rock at costomer response. I hit up baddog right away and my problem gets fixed right away. Really no waiting time at all. Super nice!

What is he sleeps? Or that is away/sick whatever?

Anyway to answer the question:

Isprime-->around 10 minutes. Even for adding HDD's/ram etc, since they are IN the DC...

**Spudman** · 10-23-2007, 02:10 AM

i'm using webair and used to think their support was great until recently

i hope they improve soon.

**After Shock Media** · 10-23-2007, 02:16 AM

Techiemedia.net

Now often I will put in a ticket with a low or medium priority and that ussually has a response and fix within 10-15 minutes. Though a high or criticle ticket and I get responses often within 1 to 5 minutes.

Or at very least you will see the progress switched from open to assigned (someones working on it) that quickly. Since not all problems can be fixed in a few minutes.

At same time when I want to set up a new ftp, get a unique ip, and add a new domain. I slap a low priority on it and could care less if it takes them until next day yet it never does. Hell often they will have a third party script installed, assuming I gave them all needed info in ticket, at a medium urgency within an hour or less.

**fr0gman** · 10-23-2007, 03:09 AM

Originally posted by justsexxx

What is he sleeps? Or that is away/sick whatever?

Anyway to answer the question:

Isprime-->around 10 minutes. Even for adding HDD's/ram etc, since they are IN the DC...

I can answer that....

If he is asleep he wakes up. He will bitch a little but he will still get it done.

As for being away... we were in Sturgis at the bike rally 2 summers ago and he had the laptop and the wi-fi and was never really "away".

**Sosa** · 10-23-2007, 05:40 AM

Baddog from GotWebHost is usually on ICQ as long as he isn't traveling I can usually reach him within a few minutes.

**Tanker** · 10-23-2007, 05:49 AM

Originally posted by After Shock Media

Techiemedia.net

Now often I will put in a ticket with a low or medium priority and that ussually has a response and fix within 10-15 minutes. Though a high or criticle ticket and I get responses often within 1 to 5 minutes.

Or at very least you will see the progress switched from open to assigned (someones working on it) that quickly. Since not all problems can be fixed in a few minutes.

At same time when I want to set up a new ftp, get a unique ip, and add a new domain. I slap a low priority on it and could care less if it takes them until next day yet it never does. Hell often they will have a third party script installed, assuming I gave them all needed info in ticket, at a medium urgency within an hour or less.

I have been using TechieMedia since they opened! WG hit me up if you have questions about them they are fast and reliable

**fuzebox** · 10-23-2007, 07:01 AM

Phatservers usually answers my emails in a few minutes, at least to tell me they are working on the problem. After that it's constant communication... they're pretty much the best host I've ever dealt with support-wise.

**baddog** · 10-23-2007, 08:06 AM

Originally posted by fr0gman

I can answer that....

If he is asleep he wakes up. He will bitch a little but he will still get it done.

As for being away... we were in Sturgis at the bike rally 2 summers ago and he had the laptop and the wi-fi and was never really "away".

Memories

**baddog** · 10-23-2007, 08:07 AM

Originally posted by Belinda

I use Got Web Host and they rock at costomer response. I hit up baddog right away and my problem gets fixed right away. Really no waiting time at all. Super nice!

Originally posted by fr0gman

I 2nd that emotion.

Not that I have had that many problems with GotWebHost but when I have all I do is hit up Baddog and all is sweet again.

Originally posted by Sosa

Baddog from GotWebHost is usually on ICQ as long as he isn't traveling I can usually reach him within a few minutes.

Thank you for your support.

**V_RocKs** · 10-23-2007, 09:23 AM

I would have to say GotWebHost is the best experience I have ever had with customer service.

**gornyhuy** · 10-23-2007, 09:46 AM

Phatservers varies from 30 seconds to first response up to a max of about 5 minutes, and they usually resolve whatever it is within a few minutes. Incredible, and has been consistent about it for many years now.

Hosting Companies Response Times

Hosting Companies Response Times

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