Hosting Companies Response Times
 

I'm curious to know, whats the typical response time you get from opening a ticket to the item getting resolved with your hosting company? I'd love to see which hosts out there are the fastest. I'd love to see a list of who you host with and their avg response time.
WG

0 secs....we both got the bat phones for all our hosts lol

u just making everyone feel bad?

Reflected networks has the fastest in my experience, usually within 10 minutes of opening a ticket

Liquid Web is the best I've ever dealt with. Immediate responses.

I used to think so. I've been waiting upwards of 6 hours for one of my hosts to install java.
WG

I use Got Web Host and they rock at costomer response. I hit up baddog right away and my problem gets fixed right away. Really no waiting time at all. Super nice!

if ever i have a problem, i call webair and they solve my problem on the spot

webair's support is decent - the livehelp guys sometimes just seem to wander off and leave me hanging without me knowing what they are doing or if they have forgotten i'm there.

webair's support is OK but servage's is the shit...1-3 hr turn around time....sometimes even faster........such a shame they don't have any other hosting package other than virtual (-_-)

my average turn around time, with any host is roughly 5mins with webair on the phone or on live support (for reboots anyways if i fucked something up)

maybe an hour if my boy doug is out to eat over at www.ironpathnetworks.com, & he has to drive to the datacenter to put in a new hd for me personally

(an hour is worth it for that kind of dedication)

I 2nd that emotion.

Not that I have had that many problems with GotWebHost but when I have all I do is hit up Baddog and all is sweet again.

webair is pretty good ... think his name was addyon or something, that guy was the shit

What is he sleeps? Or that is away/sick whatever?

Anyway to answer the question:

Isprime-->around 10 minutes. Even for adding HDD's/ram etc, since they are IN the DC...

i'm using webair and used to think their support was great until recently :(

i hope they improve soon.

Techiemedia.net

Now often I will put in a ticket with a low or medium priority and that ussually has a response and fix within 10-15 minutes. Though a high or criticle ticket and I get responses often within 1 to 5 minutes.

Or at very least you will see the progress switched from open to assigned (someones working on it) that quickly. Since not all problems can be fixed in a few minutes.

At same time when I want to set up a new ftp, get a unique ip, and add a new domain. I slap a low priority on it and could care less if it takes them until next day yet it never does. Hell often they will have a third party script installed, assuming I gave them all needed info in ticket, at a medium urgency within an hour or less.

I can answer that....

If he is asleep he wakes up. He will bitch a little but he will still get it done.

As for being away... we were in Sturgis at the bike rally 2 summers ago and he had the laptop and the wi-fi and was never really "away".

Baddog from GotWebHost is usually on ICQ as long as he isn't traveling I can usually reach him within a few minutes.

I have been using TechieMedia since they opened! WG hit me up if you have questions about them they are fast and reliable

Phatservers usually answers my emails in a few minutes, at least to tell me they are working on the problem. After that it's constant communication... they're pretty much the best host I've ever dealt with support-wise.

Memories

http://fubarwebmasters.com/galleries.../331/z0365.jpg

http://fubarwebmasters.com/galleries.../331/z0376.jpg

Thank you for your support.

I would have to say GotWebHost is the best experience I have ever had with customer service.

Phatservers varies from 30 seconds to first response up to a max of about 5 minutes, and they usually resolve whatever it is within a few minutes. Incredible, and has been consistent about it for many years now.