major problems with CCBill - GoFuckYourself.com

HunkyLuke · 06-29-2002, 09:15 PM

I can't believe these idiots. I tried to buy something using CCBill and entered my details as country=Australia & state/prov="outside USA/Canada" and got my card rejected for not selecting the correct state. I double checked and confirmed there was no Australian states listed so tried again and got rejected again. So I decided to contact their support people.

I can't believe how rude they were. First they told me that they did not run the website so could not help me, even though I specified it was their problem. I wrote them back and told them that it was indeed their problem. Then they replied telling me that they did indeed list Australian "provinces".

OK, nothing pisses me off more than being told that I am wrong twice in a row when I am right both times...so I copied the source code from their page and sent it through to them with a small geography lesson on Australia and its member states. I am waiting to hear back from them.

I thought I was doing these guys a favour by pointing out a HUGE mistake in their billing system which essentially scrubs ALL Australian sales, instead I got told I was an idiot!!! I tell you one thing, I am smart enough to go out and stop promoting anyone that is using CCBill as their processor.

I am also smart enough to warn everyone against using CCBill for two real reasons:
1) you will be missing all sales from Australia and who knows what other countries (20%+ of your sales gone!)
2) if your client ever has a problem, there is a good chance that CCBill will be rude to them and write them off without even bothering to do a proper investigation into their case.

Luke

the Shemp · 06-29-2002, 09:57 PM

Do you know that Crocodile Hunter guy?

shemp

chodadog · 06-29-2002, 09:59 PM

Quote:

Originally posted by the Shemp
Do you know that Crocodile Hunter guy?

lol

FATPad · 06-29-2002, 10:01 PM

Quote:

Originally posted by the Shemp
Do you know that Crocodile Hunter guy?

shemp

HAHA

BadBoyBill4281 · 06-29-2002, 10:02 PM

yeah thats sounds like CCbill try being on the other end the company who USED CCbill as our payment processor they kept an account we had with them in "test" mood for over a month after we set up the account for a paysite design we did for a local client, so to say the least we no longer use them IBILL is one of the best in our eyes or do your own which can be a handfull and dealin with chargebacks blows from what i have heard

Goonx · 06-29-2002, 10:06 PM

Quote:

Originally posted by BadBoyBill4281
yeah thats sounds like CCbill try being on the other end the company who USED CCbill as our payment processor they kept an account we had with them in "test" mood for over a month after we set up the account for a paysite design we did for a local client, so to say the least we no longer use them IBILL is one of the best in our eyes or do your own which can be a handfull and dealin with chargebacks blows from what i have heard

UMMMM..... dont you put the account out of test mode by yourself by loging into the admin site ??? Insted of waiting for them to do it for ya?? Maybe that was your problem?

Kimmykim · 06-29-2002, 10:13 PM

If you've got the name of the csr that was rude to you, let me know -- [email protected] -- while the person who told you that was most likely correct since we do process Aussie cards all day long, individual site owners can set up their joins to take what they like.

You may have been trying to join a site that doesn't take Aussie traffic -- there are quite a few people who only take US joins and fail to mention that -- or the site owner may just have made a mistake in their configurations.

Without knowing the exact site that you are talking about, there's no way that I could tell you specifically what the issue is.

pimpdog · 06-29-2002, 10:35 PM

Quote:

Originally posted by Kimmykim
If you've got the name of the csr that was rude to you, let me know -- [email protected] -- while the person who told you that was most likely correct since we do process Aussie cards all day long, individual site owners can set up their joins to take what they like.

You may have been trying to join a site that doesn't take Aussie traffic -- there are quite a few people who only take US joins and fail to mention that -- or the site owner may just have made a mistake in their configurations.

Without knowing the exact site that you are talking about, there's no way that I could tell you specifically what the issue is.

lol, making up some more excuses?

Aussie Rebel · 06-29-2002, 11:02 PM

Is'nt visa world wide?

mrbling · 06-29-2002, 11:05 PM

I was talking to this girl called Kimmy at ccbill

she was one rude bitch, damn hoe.

anybody ever heard of her?

The Other Steve · 06-29-2002, 11:09 PM

Well we're an Australian site that runs with CCBill and they provide a state menu in the sign-up script

chodadog · 06-29-2002, 11:10 PM

Quote:

Originally posted by mrbling
I was talking to this girl called Kimmy at ccbill

she was one rude bitch, damn hoe.

anybody ever heard of her?

Taking bets. How long until this 'tard is banned?

mrbling · 06-29-2002, 11:13 PM

chodading,

shut the fuck up and go clean some dishes you little bitch

if you can't take the heat, get your ass back in the kitchen.

nocostporn · 06-29-2002, 11:16 PM

Quote:

Originally posted by mrbling
chodading,

shut the fuck up and go clean some dishes you little bitch

if you can't take the heat, get your ass back in the kitchen.

dude you just fucked up that quote... you have salitified yourself of not being over 14

mrbling · 06-29-2002, 11:17 PM

Quote:

Originally posted by pornopete

WTF is wrong with you? Were you dropped? Are you really 14 or something? Go away already.

pornopete,

did I attack your bitch? you better stick your cock into that bitch of yours so she doesn't make any more rude comments to me.

Socks · 06-29-2002, 11:18 PM

Quote:

Originally posted by mrbling
if you can't take the heat, get your ass back in the kitchen.

you must be fucking kidding me.

UnseenWorld · 06-29-2002, 11:24 PM

Quote:

Originally posted by BadBoyBill4281
yeah thats sounds like CCbill try being on the other end the company who USED CCbill as our payment processor they kept an account we had with them in "test" mood for over a month after we set up the account for a paysite design we did for a local client, so to say the least we no longer use them IBILL is one of the best in our eyes or do your own which can be a handfull and dealin with chargebacks blows from what i have heard

Solution: Go with Globill.

pimpdog · 06-30-2002, 12:05 AM

pretty slick kimmykim, making 2 fake accounts and putting my shit into test mode. Lets see if the guy that writes your checks will like this shit

HunkyLuke · 06-30-2002, 12:26 AM

KimmiKim -

I was trying to purchase traffic from this little site called sex.com, you may have heard of them. I was online live with Karen Orsie from sex.com and she assured me they do not have a problem taking Aussie credit - I did eventually pay for my purchase through paypal and Karen was amazingly helpful with this whole process.

Who was rude? someone called "[email protected]" they did not identify themselves any further. By the way, yes, I find it rude that you are an international payment processor who does not know that Australia has states and not provinces. I also find it rude that you assume I am in the wrong when I write to you nicely to tell you that you have a problem -- twice -- and you dismiss it without even looking at the details that I sent through to you to verify that it was indeed your problem. I just cringe when I think of how you deal with innocent customers, let alone experienced web professionals.

Luke

Kimmykim · 06-30-2002, 12:31 AM

Quote:

Originally posted by pimpdog
pretty slick kimmykim, making 2 fake accounts and putting my shit into test mode. Lets see if the guy that writes your checks will like this shit

Smoking crack tonite are we?

Let me edit this and add that every access to every account is tracked in our system

Kimmykim · 06-30-2002, 12:41 AM

Quote:

Originally posted by Kimmykim
If you've got the name of the csr that was rude to you, let me know -- [email protected] -- while the person who told you that was most likely correct since we do process Aussie cards all day long, individual site owners can set up their joins to take what they like.

You may have been trying to join a site that doesn't take Aussie traffic -- there are quite a few people who only take US joins and fail to mention that -- or the site owner may just have made a mistake in their configurations.

Without knowing the exact site that you are talking about, there's no way that I could tell you specifically what the issue is.

Let's start again Luke. And we'll change it like this -- if you want to forward me the email you got from support, I will find out who was rude to you, and have the csr supervisor handle that situation. Those emails are ticket tagged, so it's very easy to find out who handled it.

As to the reason that an Aussie card didn't go thru on sex.com, as I also said above, it could be a simple misconfiguration in their account, since Aussie cards do go through our system.

pimpdog · 06-30-2002, 12:44 AM

luke, dont bother sending her any emails. I doubt she will still have a job on monday after the shit she just pulled.

Darkystar · 06-30-2002, 01:17 AM

I'm getting signups from Australia and yes I'm with ccbill
those pathetic kids who attack KimmyKim should grow up before posting

Terenzo · 06-30-2002, 01:21 AM

Quote:

Originally posted by pimpdog
luke, dont bother sending her any emails. I doubt she will still have a job on monday after the shit she just pulled.

hahaha..

seriously,
LUKE,
kimmy always was very helpful and she also redirect you to people at ccbill who can deal fast with your problem. in the past, i had problems with ccbill's "[email protected]", but since i directly write to kimmy, everything works as much as it can ;)

06-29-2002, 09:15 PM	#1
HunkyLuke Virgin by request ;) Industry Role: Join Date: Feb 2002 Posts: 1,924	major problems with CCBill I can't believe these idiots. I tried to buy something using CCBill and entered my details as country=Australia & state/prov="outside USA/Canada" and got my card rejected for not selecting the correct state. I double checked and confirmed there was no Australian states listed so tried again and got rejected again. So I decided to contact their support people. I can't believe how rude they were. First they told me that they did not run the website so could not help me, even though I specified it was their problem. I wrote them back and told them that it was indeed their problem. Then they replied telling me that they did indeed list Australian "provinces". OK, nothing pisses me off more than being told that I am wrong twice in a row when I am right both times...so I copied the source code from their page and sent it through to them with a small geography lesson on Australia and its member states. I am waiting to hear back from them. I thought I was doing these guys a favour by pointing out a HUGE mistake in their billing system which essentially scrubs ALL Australian sales, instead I got told I was an idiot!!! I tell you one thing, I am smart enough to go out and stop promoting anyone that is using CCBill as their processor. I am also smart enough to warn everyone against using CCBill for two real reasons: 1) you will be missing all sales from Australia and who knows what other countries (20%+ of your sales gone!) 2) if your client ever has a problem, there is a good chance that CCBill will be rude to them and write them off without even bothering to do a proper investigation into their case. Luke

06-29-2002, 09:57 PM	#2
the Shemp congrats to the winners Industry Role: Join Date: Nov 2001 Location: Echo Beach Posts: 10,891	Do you know that Crocodile Hunter guy? shemp __________________ i use Vacares...so should you Submit your picture galleries to my site...Outlaw TGP

06-29-2002, 10:02 PM	#5
BadBoyBill4281 Confirmed User Industry Role: Join Date: May 2002 Location: West Palm Beach, Florida Posts: 616	yeah thats sounds like CCbill try being on the other end the company who USED CCbill as our payment processor they kept an account we had with them in "test" mood for over a month after we set up the account for a paysite design we did for a local client, so to say the least we no longer use them IBILL is one of the best in our eyes or do your own which can be a handfull and dealin with chargebacks blows from what i have heard __________________ ICQ#128496425 www.swinginglocal.com

06-29-2002, 11:05 PM	#10
mrbling Confirmed User Join Date: Jun 2002 Posts: 365	I was talking to this girl called Kimmy at ccbill she was one rude bitch, damn hoe. anybody ever heard of her? __________________ millionare by 18 , beat that hOES

06-29-2002, 11:09 PM	#11
The Other Steve Confirmed User Join Date: Dec 2001 Location: Sunny Queensland - perfect one day and better the next. Posts: 2,106	Well we're an Australian site that runs with CCBill and they provide a state menu in the sign-up script __________________ Left intentionally blank ... just like my brain

06-29-2002, 10:13 PM	#7
Kimmykim bitchslapping zebras!!!!! Industry Role: Join Date: Jun 2001 Location: In a shack by the beach Posts: 16,015	If you've got the name of the csr that was rude to you, let me know -- [email protected] -- while the person who told you that was most likely correct since we do process Aussie cards all day long, individual site owners can set up their joins to take what they like. You may have been trying to join a site that doesn't take Aussie traffic -- there are quite a few people who only take US joins and fail to mention that -- or the site owner may just have made a mistake in their configurations. Without knowing the exact site that you are talking about, there's no way that I could tell you specifically what the issue is.

06-29-2002, 11:02 PM	#9
Aussie Rebel Blow Me U Geeks Join Date: Aug 2001 Location: Maximum Security Posts: 5,108	Is'nt visa world wide?

06-29-2002, 11:13 PM	#13
mrbling Confirmed User Join Date: Jun 2002 Posts: 365	chodading, shut the fuck up and go clean some dishes you little bitch if you can't take the heat, get your ass back in the kitchen. __________________ millionare by 18 , beat that hOES

06-30-2002, 12:05 AM	#18
pimpdog So Fucking Banned Join Date: May 2002 Location: California Posts: 400	pretty slick kimmykim, making 2 fake accounts and putting my shit into test mode. Lets see if the guy that writes your checks will like this shit

06-30-2002, 12:26 AM	#19
HunkyLuke Virgin by request ;) Industry Role: Join Date: Feb 2002 Posts: 1,924	KimmiKim - I was trying to purchase traffic from this little site called sex.com, you may have heard of them. I was online live with Karen Orsie from sex.com and she assured me they do not have a problem taking Aussie credit - I did eventually pay for my purchase through paypal and Karen was amazingly helpful with this whole process. Who was rude? someone called "[email protected]" they did not identify themselves any further. By the way, yes, I find it rude that you are an international payment processor who does not know that Australia has states and not provinces. I also find it rude that you assume I am in the wrong when I write to you nicely to tell you that you have a problem -- twice -- and you dismiss it without even looking at the details that I sent through to you to verify that it was indeed your problem. I just cringe when I think of how you deal with innocent customers, let alone experienced web professionals. Luke

06-30-2002, 12:44 AM	#22
pimpdog So Fucking Banned Join Date: May 2002 Location: California Posts: 400	luke, dont bother sending her any emails. I doubt she will still have a job on monday after the shit she just pulled.

06-30-2002, 01:17 AM	#23
Darkystar Confirmed User Join Date: Jan 2002 Posts: 273	I'm getting signups from Australia and yes I'm with ccbill those pathetic kids who attack KimmyKim should grow up before posting