HunkyLuke

I can't believe these idiots. I tried to buy something using CCBill and entered my details as country=Australia & state/prov="outside USA/Canada" and got my card rejected for not selecting the correct state. I double checked and confirmed there was no Australian states listed so tried again and got rejected again. So I decided to contact their support people.

I can't believe how rude they were. First they told me that they did not run the website so could not help me, even though I specified it was their problem. I wrote them back and told them that it was indeed their problem. Then they replied telling me that they did indeed list Australian "provinces".

OK, nothing pisses me off more than being told that I am wrong twice in a row when I am right both times...so I copied the source code from their page and sent it through to them with a small geography lesson on Australia and its member states. I am waiting to hear back from them.

I thought I was doing these guys a favour by pointing out a HUGE mistake in their billing system which essentially scrubs ALL Australian sales, instead I got told I was an idiot!!! I tell you one thing, I am smart enough to go out and stop promoting anyone that is using CCBill as their processor.

I am also smart enough to warn everyone against using CCBill for two real reasons:
1) you will be missing all sales from Australia and who knows what other countries (20%+ of your sales gone!)
2) if your client ever has a problem, there is a good chance that CCBill will be rude to them and write them off without even bothering to do a proper investigation into their case.

Luke