Epassporte doesn't need pink marketing, they need pink support... - GoFuckYourself.com

justsexxx · 06-04-2006, 08:03 AM

Just my 2 cents

Idea is great, marketing is good. Acceptence is good. Support sucks. Keyser is one of the few actually 'helping'

Would be nice to see some thread soon with: We hired XXX to clean up the support, and make it structural better...

Andre

FreeHugeMovies · 06-04-2006, 10:40 AM

Keyser def. does a lot of good work for Epass. He needs a raise.

djroof · 06-04-2006, 10:49 AM

Yeah Keyser helped me too ;) nice support from this guy!

ServerGenius · 06-04-2006, 10:54 AM

I'm already waiting for 6 weeks on my Card which they billed the second I
ordered it

polish_aristocrat · 06-04-2006, 10:58 AM

I dont really understand it either

instead of tassy, why can't they hire better support?
oh well, not my problem and personally I never needed any support yet anyway

but all the horror stories you here about them.... heh

CDSmith · 06-04-2006, 10:58 AM

If I were the CEO of Epassporte I would seriously be looking at the rest of my support staff (other than Keyser), because there are far too many complaints on this board about them. Many of those complaint posts here are written with great detail describing situations that anyone would be very frustrated with.

Being told one thing by one support person, then discovering later they were wrong.
Being put on hold for 10-20 minutes or more, not once but multiple times in the same phone call.
Coming away with no satisfactory resolution to problem, then Keyser comes along and handles it properly. (why is it that he can find ways to remedy these problems but the other staffers can't?)

Seriously, heads would be rolling.

I feel like hiring someone right now just so I can fire them a minute later.

I'm THAT mad. :D

pocketkangaroo · 06-04-2006, 11:06 AM

When you see a company focus more on promotion than internal development such as support, it is typically a sign that the company wants to be sold down the line. Not saying ePassporte is taking that route, but it sure follows the trend of companies like that.

bangman · 06-04-2006, 11:07 AM

I lost my card 6 months ago.
I called them up a week after I lost it, and they billed me for a new card and assured me it would be sent out on the coming Monday.
Of course I didn't.

So every few weeks since then I have been calling, and every time I am told that it will be sent out on the coming Monday.

2 months ago I requested limit increases. Faxed them both (virtual and electron) and I called them to make sure they recieved it. They did, and told me the increases would be in effect in one week.
Take a guess.

Theo · 06-04-2006, 11:09 AM

dont let me down!

dont let me down!

testpie · 06-04-2006, 11:09 AM

Quote:

Originally Posted by CDSmith

If I were the CEO of Epassporte I would seriously be looking at the rest of my support staff (other than Keyser), because there are far too many complaints on this board about them. Many of those complaint posts here are written with great detail describing situations that anyone would be very frustrated with.

Being told one thing by one support person, then discovering later they were wrong.
Being put on hold for 10-20 minutes or more, not once but multiple times in the same phone call.
Coming away with no satisfactory resolution to problem, then Keyser comes along and handles it properly. (why is it that he can find ways to remedy these problems but the other staffers can't?)

Seriously, heads would be rolling.

I feel like hiring someone right now just so I can fire them a minute later.

I'm THAT mad. :D

Thing is, though, the CEO knows his company is in a fairly cushy position at the moment - ePass is seen to be the "PayPal of the adult world", if you will, so as long as it keeps that status, and not too many large clients get pissed enough to go, nothing has to be changed - the business can stay as it currently is.

However, if the day ever came when a few big sponsors jumped ship to some other payment gateway, or simply abandoned ePass, then i suspect you might see a bit of a shakeup going on.

Theo · 06-04-2006, 11:11 AM

you can see the positive part

they didnt hire KB

CDSmith · 06-04-2006, 11:16 AM

Quote:

Originally Posted by testpie

Thing is, though, the CEO knows his company is in a fairly cushy position at the moment - ePass is seen to be the "PayPal of the adult world", if you will, so as long as it keeps that status, and not too many large clients get pissed enough to go, nothing has to be changed - the business can stay as it currently is.

I just don't think that way in business. My mindset is not to reach a "cushy" position but rather to continue to look for ways on which to improve it. Thus my above post.

I probably shouldn't assume that others think the same.

Quote:

Originally Posted by testpie

However, if the day ever came when a few big sponsors jumped ship to some other payment gateway, or simply abandoned ePass, then i suspect you might see a bit of a shakeup going on.

Having seen so many complaint threads about Epass lately, I would hazard a pretty good guess that if another adult payment option came along there would be quite a sizeable migration over to it.

Bottom line in business: There IS no "cushy position". Your position is never safe, and to assume so is, well, foolish and short-sighted.

testpie · 06-04-2006, 11:19 AM

Quote:

Originally Posted by CDSmith

I just don't think that way in business. My mindset is not to reach a "cushy" position but rather to continue to look for ways on which to improve it. Thus my above post.

I probably shouldn't assume that others think the same.

Having seen so many complaint threads about Epass lately, I would hazard a pretty good guess that if another adult payment option came along there would be quite a sizeable migration over to it.

Bottom line in business: There IS no "cushy position". Your position is never safe, and to assume so is, well, foolish and short-sighted.

Don't get me wrong - i don't agree with ePass's current assumed stance (on my behalf) at all, i'm just speculating as to what the current CEO would be thinking.

However, don't forget - no publicity is ever bad publicity.

Theo · 06-04-2006, 11:19 AM

neteller can be a threat for epassporte

Manowar · 06-04-2006, 11:21 AM

keyser rocks

thaifan99 · 06-04-2006, 11:24 AM

epass has so much potential worldwide..............wonder what their masterplan is.......... so so much potential to get huge!

CaptainHowdy · 06-04-2006, 11:25 AM

Quote:

Originally Posted by Soul_Rebel

you can see the positive part

they didnt hire KB

LOLOLOLOL

!!

I will always miss Rand...

Axzar · 06-04-2006, 11:27 AM

Sound like an opportunity for iWebmasters.

kitti2x · 06-04-2006, 11:36 AM

passing through

kitti2x · 06-04-2006, 11:37 AM

Quote:

Originally Posted by Axzar

Sound like an opportunity for iWebmasters.

iWebmasters???

Michael O · 06-04-2006, 12:11 PM

Quote:

Originally Posted by ServerGenius

I'm already waiting for 6 weeks on my Card which they billed the second I
ordered it

Can you please check your address and email me your account name? Then I will check when it was mailed.
I am in Denmark and I got my card within 2 weeks so yours should have been received.

Michael O · 06-04-2006, 12:14 PM

Quote:

Originally Posted by bangman

I lost my card 6 months ago.
I called them up a week after I lost it, and they billed me for a new card and assured me it would be sent out on the coming Monday.
Of course I didn't.

So every few weeks since then I have been calling, and every time I am told that it will be sent out on the coming Monday.

2 months ago I requested limit increases. Faxed them both (virtual and electron) and I called them to make sure they recieved it. They did, and told me the increases would be in effect in one week.
Take a guess.

Can you please email me your account name and if possible a copy of the forms with the documents, then I will get someone to look at Monday.

CDSmith · 06-04-2006, 12:17 PM

Quote:

Originally Posted by testpie

However, don't forget - no publicity is ever bad publicity.

I don't agree with that statement. It may be true of what goes on here on GFY (for the most part, there are exceptions).... but Epass pretty much has the market cornered at the moment, for this community anyway. They don't need more publicity good or bad. Like others here have said, they need to look at improving their support department.

Keyser can't do it alone.

Rui · 06-04-2006, 12:17 PM

I agree...they should focus on improve the service and support rather than hire somebody that can't do much besides flashing, flirting,etc...

seems like they spend 4/5 in marketing (basic one) and 1/5 in support...if that

just my 0.02 eurocents..

Rui · 06-04-2006, 12:18 PM

Quote:

Originally Posted by Soul_Rebel

you can see the positive part

they didnt hire KB

that would be the joke of the century ;)

Wordsforhire · 06-04-2006, 12:55 PM

Neteller could very well be a threat to Epass...

You dont have all this bullnonsense to sign up, UK folk and US folks find it easy! Adult and gambling transactions are simple! You get your debit card within dys (or I did anyway!) you cant use it over the till but you can at any atm! Your withdrawel limits exceed Epass's by a long stand!

They have live support, their support is GREAT, never had a problem with it, the only problem I find is that not enough people use it and I have to use epass or paypal lol.....

Basic_man · 06-04-2006, 12:57 PM

I agree with you. No need to spend money on new customers, spend money on keeping the existing one..

tenderobject · 06-04-2006, 01:30 PM

Quote:

Originally Posted by Keyser Soze

Can you please check your address and email me your account name? Then I will check when it was mailed.
I am in Denmark and I got my card within 2 weeks so yours should have been received.

hey bro. my epass card looks fucked up and im sure it won't get to another month or so. month or weeks ago you guys just charged me for the yearly fee and the card fee or something (40$?) could i use that to get another card? it would be useless if i pay that fee but i won't be getting a new card this year.

maybe i should contact you on icq. i need to know as well wether the scammer i reported to you still uses his sponsor epass. speak to you later

tASSy · 06-04-2006, 02:10 PM

i like how everyone know's ePassporte's business plan based on the announcement of my joining the team. i know everyone's got an opinion, but maybe ya'll should hold off and see what happens with ePassporte in the coming months. i've only just joined the team and have been passing support issues on to Keyser Soze - because he ROCKS - and because i'm new and haven't gone through support training yet. i hope to be a part of the team available to webmasters here so as to diminish the ePassporte complaint threads.

at the same time, i'd like to point out that there are A LOT of webmasters using ePassporte and totally happy & satisfied with us. these people don't post every time they have a successful payout or transaction - it's just the nature of humanity - when we have a complaint we vent. when things go smoothly it's just a given. i'm confident that adding PINK to the ePassporte team is only going to make for a stronger solution.

selena · 06-04-2006, 02:15 PM

I closed my epass account, but I will say that I hope they are paying Keyser well, because he is worth alot. He is the only Epass support person I ever got accurate and timely support from.

JOKER · 06-04-2006, 03:10 PM

I love my ePassporte and all I can say is, if you talk to the right people, things happen and in a very timely manner.

I've been helping german webmasters with ePassporte every now and then, cause they've had language probs with the support etc. and so far I can say my contacts at ePassporte never let me down and have bent over backwards to be helpful and supportive.

Also, ePassporte is saving webmasters so much time and money, let alone they add so much convenience to getting paid and pay, I for one would'nt want to miss it anymore

justsexxx · 06-04-2006, 04:05 PM

Quote:

Originally Posted by tASSy

i know everyone's got an opinion, but maybe ya'll should hold off and see what happens with ePassporte in the coming months.

We will...And yeah you give your complaints to Keyser. But they have phone support too...And that one simply does not function(and looks like I'm not the only one)

Can't we 'complain' about that? You also see wow epassporte rocks threads. Well also some persons are not satisfied(with the support. I think everyone agrees that the idea is great. Also the fees are fair IMO, I understand it's a business that wants to make money

)

But we will see how it goes...Hopefully support will improve. When the helpdesk will only get 50% as good as Keyser everyone is happy I think

Andre

06-04-2006, 08:03 AM	#1
justsexxx Too lazy to set a custom title Join Date: Aug 2001 Location: The Netherlands Posts: 13,723	Epassporte doesn't need pink marketing, they need pink support... Just my 2 cents Idea is great, marketing is good. Acceptence is good. Support sucks. Keyser is one of the few actually 'helping' Would be nice to see some thread soon with: We hired XXX to clean up the support, and make it structural better... Andre __________________ Questions? ICQ: 125184542

06-04-2006, 10:54 AM	#4
ServerGenius Confirmed User Join Date: Feb 2002 Location: Amsterdam Posts: 9,377	I'm already waiting for 6 weeks on my Card which they billed the second I ordered it __________________ \| http://www.sinnerscash.com/ \| ICQ: 370820 \| Skype: SinnersCash \| AdultWhosWho \|

06-04-2006, 10:58 AM	#5
polish_aristocrat Too lazy to set a custom title Join Date: Jul 2002 Posts: 40,377	I dont really understand it either instead of tassy, why can't they hire better support? oh well, not my problem and personally I never needed any support yet anyway but all the horror stories you here about them.... heh __________________ I don't use ICQ anymore.

06-04-2006, 10:58 AM	#6
CDSmith Too lazy to set a custom title Industry Role: Join Date: May 2001 Location: My network is hosted at TECHIEMEDIA.net ...Wait, you meant where am I located at? Oh... okay, I'm in Winnipeg, Canada. Oops. :) Posts: 51,460	If I were the CEO of Epassporte I would seriously be looking at the rest of my support staff (other than Keyser), because there are far too many complaints on this board about them. Many of those complaint posts here are written with great detail describing situations that anyone would be very frustrated with. Being told one thing by one support person, then discovering later they were wrong. Being put on hold for 10-20 minutes or more, not once but multiple times in the same phone call. Coming away with no satisfactory resolution to problem, then Keyser comes along and handles it properly. (why is it that he can find ways to remedy these problems but the other staffers can't?) Seriously, heads would be rolling. I feel like hiring someone right now just so I can fire them a minute later. I'm THAT mad. :D __________________ *Promote Wildmatch, ImLive, Sexier.com, and more!!* ALWAYS THE HIGHEST PAYOUTS: Big Bux/ImLive SIGNUP ON NOW!!! Put some PUSSYCA$H in your pocket. ICQ me at: 31024634

06-04-2006, 11:07 AM	#8
bangman Confirmed User Join Date: Sep 2004 Location: PA, USA Posts: 5,283	I lost my card 6 months ago. I called them up a week after I lost it, and they billed me for a new card and assured me it would be sent out on the coming Monday. Of course I didn't. So every few weeks since then I have been calling, and every time I am told that it will be sent out on the coming Monday. 2 months ago I requested limit increases. Faxed them both (virtual and electron) and I called them to make sure they recieved it. They did, and told me the increases would be in effect in one week. Take a guess. __________________ - David Hall ICQ: 312744199

06-04-2006, 10:40 AM	#2
FreeHugeMovies Too lazy to set a custom title Join Date: Dec 2001 Location: Charlotte, NC Posts: 14,137	Keyser def. does a lot of good work for Epass. He needs a raise.

06-04-2006, 10:49 AM	#3
djroof JuicyDevils.gr Owner Industry Role: Join Date: Jan 2004 Location: Greece Posts: 25,449	Yeah Keyser helped me too ;) nice support from this guy!

06-04-2006, 11:06 AM	#7
pocketkangaroo Confirmed User Join Date: Jan 2005 Location: Chicago, IL Posts: 8,452	When you see a company focus more on promotion than internal development such as support, it is typically a sign that the company wants to be sold down the line. Not saying ePassporte is taking that route, but it sure follows the trend of companies like that.

06-04-2006, 11:09 AM	#9
Theo HAL 9000 Industry Role: Join Date: May 2001 Posts: 34,515	dont let me down! dont let me down!

06-04-2006, 11:11 AM	#11
Theo HAL 9000 Industry Role: Join Date: May 2001 Posts: 34,515	you can see the positive part they didnt hire KB

06-04-2006, 11:19 AM	#14
Theo HAL 9000 Industry Role: Join Date: May 2001 Posts: 34,515	neteller can be a threat for epassporte

06-04-2006, 11:21 AM	#15
Manowar jellyfish Join Date: Dec 2003 Posts: 71,528	keyser rocks

06-04-2006, 11:24 AM	#16
thaifan99 Confirmed User Join Date: Jul 2003 Location: London UK Posts: 3,029	epass has so much potential worldwide..............wonder what their masterplan is.......... so so much potential to get huge! __________________ ARE YOU A FAMILY MEMBER? CLICK HERE TO FIND OUT!

06-04-2006, 11:27 AM	#18
Axzar Random Jackass Industry Role: Join Date: Feb 2003 Posts: 1,837	Sound like an opportunity for iWebmasters.

06-04-2006, 11:36 AM	#19
kitti2x Confirmed User Join Date: Apr 2006 Posts: 315	passing through __________________ kitti2x Web Designer/Developer ICQ: 291-062-399 Email: [email protected]

06-04-2006, 12:17 PM	#24
Rui web Join Date: Dec 2001 Location: On icq: 85-483-060 Posts: 9,533	I agree...they should focus on improve the service and support rather than hire somebody that can't do much besides flashing, flirting,etc... seems like they spend 4/5 in marketing (basic one) and 1/5 in support...if that just my 0.02 eurocents..

06-04-2006, 12:55 PM	#26
Wordsforhire Confirmed User Join Date: Jan 2006 Location: Scotland Posts: 502	Neteller could very well be a threat to Epass... You dont have all this bullnonsense to sign up, UK folk and US folks find it easy! Adult and gambling transactions are simple! You get your debit card within dys (or I did anyway!) you cant use it over the till but you can at any atm! Your withdrawel limits exceed Epass's by a long stand! They have live support, their support is GREAT, never had a problem with it, the only problem I find is that not enough people use it and I have to use epass or paypal lol..... __________________ Adult Words for Hire - Custom Adult Writing - Fantasy stories, reviews, blog posts, site descriptions, gallery descriptions and much, much more! My New Indian Paysite Coming Soon You can check out my blog till it gets here!

06-04-2006, 12:57 PM	#27
Basic_man Programming King Pin Industry Role: Join Date: Oct 2003 Location: Montreal Posts: 27,360	I agree with you. No need to spend money on new customers, spend money on keeping the existing one.. __________________ UUGallery Builder - automated photo/video gallery plugin for Wordpress! Stop looking! Checkout Naked Hosting, online since 1999 !

06-04-2006, 02:10 PM	#29
tASSy Spread The Pink! Join Date: Nov 2004 Location: pinktown! Posts: 8,229	i like how everyone know's ePassporte's business plan based on the announcement of my joining the team. i know everyone's got an opinion, but maybe ya'll should hold off and see what happens with ePassporte in the coming months. i've only just joined the team and have been passing support issues on to Keyser Soze - because he ROCKS - and because i'm new and haven't gone through support training yet. i hope to be a part of the team available to webmasters here so as to diminish the ePassporte complaint threads. at the same time, i'd like to point out that there are A LOT of webmasters using ePassporte and totally happy & satisfied with us. these people don't post every time they have a successful payout or transaction - it's just the nature of humanity - when we have a complaint we vent. when things go smoothly it's just a given. i'm confident that adding PINK to the ePassporte team is only going to make for a stronger solution. __________________ tassyPINK ICQ ~ 318097066 *

06-04-2006, 02:15 PM	#30
selena Confirmed User Join Date: Aug 2004 Location: On The Edge Posts: 7,994	I closed my epass account, but I will say that I hope they are paying Keyser well, because he is worth alot. He is the only Epass support person I ever got accurate and timely support from. __________________ ~ Doer of Things at MetArtMoney Where Flawless Beauty Meets Art ~The MetArt Network ~ selena.delgado9

06-04-2006, 03:10 PM	#31
JOKER Facit Omnia Voluntas Industry Role: Join Date: Apr 2003 Location: Offshore Posts: 2,105	I love my ePassporte and all I can say is, if you talk to the right people, things happen and in a very timely manner. I've been helping german webmasters with ePassporte every now and then, cause they've had language probs with the support etc. and so far I can say my contacts at ePassporte never let me down and have bent over backwards to be helpful and supportive. Also, ePassporte is saving webmasters so much time and money, let alone they add so much convenience to getting paid and pay, I for one would'nt want to miss it anymore __________________ Facilitation - BizDev - Traffic - Consulting - Marketing Skype: jokerempire \| Silent Circle: joker