Epassporte doesn't need pink marketing, they need pink support...
 

Just my 2 cents:2 cents:

Idea is great, marketing is good. Acceptence is good. Support sucks. Keyser is one of the few actually 'helping'

Would be nice to see some thread soon with: We hired XXX to clean up the support, and make it structural better...

Andre

Keyser def. does a lot of good work for Epass. He needs a raise.

Yeah Keyser helped me too ;) nice support from this guy!

I'm already waiting for 6 weeks on my Card which they billed the second I
ordered it :1orglaugh

I dont really understand it either

instead of tassy, why can't they hire better support?
oh well, not my problem and personally I never needed any support yet anyway

but all the horror stories you here about them.... heh

If I were the CEO of Epassporte I would seriously be looking at the rest of my support staff (other than Keyser), because there are far too many complaints on this board about them. Many of those complaint posts here are written with great detail describing situations that anyone would be very frustrated with.

Being told one thing by one support person, then discovering later they were wrong.
Being put on hold for 10-20 minutes or more, not once but multiple times in the same phone call.
Coming away with no satisfactory resolution to problem, then Keyser comes along and handles it properly. (why is it that he can find ways to remedy these problems but the other staffers can't?)

Seriously, heads would be rolling.

I feel like hiring someone right now just so I can fire them a minute later.

I'm THAT mad. :D

When you see a company focus more on promotion than internal development such as support, it is typically a sign that the company wants to be sold down the line. Not saying ePassporte is taking that route, but it sure follows the trend of companies like that.

I lost my card 6 months ago.
I called them up a week after I lost it, and they billed me for a new card and assured me it would be sent out on the coming Monday.
Of course I didn't.

So every few weeks since then I have been calling, and every time I am told that it will be sent out on the coming Monday.

2 months ago I requested limit increases. Faxed them both (virtual and electron) and I called them to make sure they recieved it. They did, and told me the increases would be in effect in one week.
Take a guess.

dont let me down!

dont let me down!

Thing is, though, the CEO knows his company is in a fairly cushy position at the moment - ePass is seen to be the "PayPal of the adult world", if you will, so as long as it keeps that status, and not too many large clients get pissed enough to go, nothing has to be changed - the business can stay as it currently is.

However, if the day ever came when a few big sponsors jumped ship to some other payment gateway, or simply abandoned ePass, then i suspect you might see a bit of a shakeup going on.

you can see the positive part

they didnt hire KB

I just don't think that way in business. My mindset is not to reach a "cushy" position but rather to continue to look for ways on which to improve it. Thus my above post.

I probably shouldn't assume that others think the same.

Having seen so many complaint threads about Epass lately, I would hazard a pretty good guess that if another adult payment option came along there would be quite a sizeable migration over to it.

Bottom line in business: There IS no "cushy position". Your position is never safe, and to assume so is, well, foolish and short-sighted.

Don't get me wrong - i don't agree with ePass's current assumed stance (on my behalf) at all, i'm just speculating as to what the current CEO would be thinking.

However, don't forget - no publicity is ever bad publicity.

neteller can be a threat for epassporte

keyser rocks

epass has so much potential worldwide..............wonder what their masterplan is.......... so so much potential to get huge!

LOLOLOLOL :1orglaugh !!

I will always miss Rand... :(

Sound like an opportunity for iWebmasters.

passing through :thumbsup

iWebmasters??? :helpme

Can you please check your address and email me your account name? Then I will check when it was mailed.
I am in Denmark and I got my card within 2 weeks so yours should have been received.

Can you please email me your account name and if possible a copy of the forms with the documents, then I will get someone to look at Monday.

I don't agree with that statement. It may be true of what goes on here on GFY (for the most part, there are exceptions).... but Epass pretty much has the market cornered at the moment, for this community anyway. They don't need more publicity good or bad. Like others here have said, they need to look at improving their support department.

Keyser can't do it alone.

I agree...they should focus on improve the service and support rather than hire somebody that can't do much besides flashing, flirting,etc...

seems like they spend 4/5 in marketing (basic one) and 1/5 in support...if that

just my 0.02 eurocents..

that would be the joke of the century ;)

Neteller could very well be a threat to Epass...

You dont have all this bullnonsense to sign up, UK folk and US folks find it easy! Adult and gambling transactions are simple! You get your debit card within dys (or I did anyway!) you cant use it over the till but you can at any atm! Your withdrawel limits exceed Epass's by a long stand!

They have live support, their support is GREAT, never had a problem with it, the only problem I find is that not enough people use it and I have to use epass or paypal lol.....

I agree with you. No need to spend money on new customers, spend money on keeping the existing one..

hey bro. my epass card looks fucked up and im sure it won't get to another month or so. month or weeks ago you guys just charged me for the yearly fee and the card fee or something (40$?) could i use that to get another card? it would be useless if i pay that fee but i won't be getting a new card this year. :Oh crap

maybe i should contact you on icq. i need to know as well wether the scammer i reported to you still uses his sponsor epass. speak to you later :thumbsup

I closed my epass account, but I will say that I hope they are paying Keyser well, because he is worth alot. He is the only Epass support person I ever got accurate and timely support from.

I love my ePassporte and all I can say is, if you talk to the right people, things happen and in a very timely manner.

I've been helping german webmasters with ePassporte every now and then, cause they've had language probs with the support etc. and so far I can say my contacts at ePassporte never let me down and have bent over backwards to be helpful and supportive.

Also, ePassporte is saving webmasters so much time and money, let alone they add so much convenience to getting paid and pay, I for one would'nt want to miss it anymore :thumbsup

We will...And yeah you give your complaints to Keyser. But they have phone support too...And that one simply does not function(and looks like I'm not the only one)

Can't we 'complain' about that? You also see wow epassporte rocks threads. Well also some persons are not satisfied(with the support. I think everyone agrees that the idea is great. Also the fees are fair IMO, I understand it's a business that wants to make money:))

But we will see how it goes...Hopefully support will improve. When the helpdesk will only get 50% as good as Keyser everyone is happy I think

Andre