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If I were the CEO of Epassporte I would seriously be looking at the rest of my support staff (other than Keyser), because there are far too many complaints on this board about them. Many of those complaint posts here are written with great detail describing situations that anyone would be very frustrated with.
Being told one thing by one support person, then discovering later they were wrong.
Being put on hold for 10-20 minutes or more, not once but multiple times in the same phone call.
Coming away with no satisfactory resolution to problem, then Keyser comes along and handles it properly. (why is it that he can find ways to remedy these problems but the other staffers can't?)
Seriously, heads would be rolling.
I feel like hiring someone right now just so I can fire them a minute later.
I'm THAT mad. :D
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