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Originally Posted by CDSmith
If I were the CEO of Epassporte I would seriously be looking at the rest of my support staff (other than Keyser), because there are far too many complaints on this board about them. Many of those complaint posts here are written with great detail describing situations that anyone would be very frustrated with.
Being told one thing by one support person, then discovering later they were wrong.
Being put on hold for 10-20 minutes or more, not once but multiple times in the same phone call.
Coming away with no satisfactory resolution to problem, then Keyser comes along and handles it properly. (why is it that he can find ways to remedy these problems but the other staffers can't?)
Seriously, heads would be rolling.
I feel like hiring someone right now just so I can fire them a minute later.
I'm THAT mad. :D
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Thing is, though, the CEO knows his company is in a fairly cushy position at the moment - ePass is seen to be the "PayPal of the adult world", if you will, so as long as it keeps that status, and not too many large clients get pissed enough to go, nothing has to be changed - the business can stay as it currently is.
However, if the day ever came when a few big sponsors jumped ship to some other payment gateway, or simply abandoned ePass, then i suspect you might see a bit of a shakeup going on.