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| Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed. |
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02-09-2006, 03:23 PM
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#1 |
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Confirmed User
Join Date: May 2003
Location: USA
Posts: 6,195
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Average tech support times?
If your server was down. What would you consider an average technical support resolution time, after you initially contacted technical support?
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02-09-2006, 03:25 PM
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#2 |
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Deputy Chief Command
Industry Role:
Join Date: Nov 2005
Posts: 4,482
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5 minutes and all should be up again ,
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02-09-2006, 03:26 PM
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#3 |
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Ryde or Die
Industry Role:
Join Date: Dec 2002
Location: California-Shanghai
Posts: 19,568
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under 5 mins with natnet.
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02-09-2006, 03:27 PM
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#4 |
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Confirmed User
Join Date: Feb 2001
Location: Here
Posts: 1,548
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How long is a piece of string?
It really depends on the problem. Did the harddrive explode? or does it just need a reboot. |
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02-09-2006, 03:28 PM
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#5 | |
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I am a meat popsicle.
Join Date: Jul 2002
Posts: 25,100
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Quote:
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HIGHEST PAYOUTS FOR NO-CONSOLE TOURS IN THE ENTIRE INDUSTRY! THIS SIG CAN BE YOURS FOR $200 - ICQ: 78881543 |
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02-09-2006, 03:29 PM
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#6 |
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FBOP Class Of 2013
Industry Role:
Join Date: Jan 2004
Location: bumfuck, ky
Posts: 35,562
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depends on a lot of factors
something simple, less than 20 minutes something more trivial like a crash or ddos, could be a while |
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02-09-2006, 03:30 PM
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#7 | |
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Confirmed User
Join Date: May 2005
Posts: 1,060
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Quote:
This is true. If its a simple reboot, then it should just be a matter of minutes. However, if you have a hard drive failure, then it will take time to restore from a back up...no matter who you host with. Matt
__________________
Check out Globally Translated!-Translate your sites and join the global economy! MattLaw -The law firm for webmasters and site owners! ICQ: 254-829-586 Who is this Matt guy? Check out the Ambush Interview |
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02-09-2006, 03:33 PM
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#8 |
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Confirmed User
Join Date: May 2003
Location: USA
Posts: 6,195
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Heh they havent even diagnosed the fucking problem yet. Half hour and counting...
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02-09-2006, 03:35 PM
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#9 |
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I am a meat popsicle.
Join Date: Jul 2002
Posts: 25,100
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Hopefully the question isn't "how long does it take for your host to contact you"...I've had one in the past that took awhile to even get my response. Left them very quickly.
__________________
HIGHEST PAYOUTS FOR NO-CONSOLE TOURS IN THE ENTIRE INDUSTRY! THIS SIG CAN BE YOURS FOR $200 - ICQ: 78881543 |
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02-09-2006, 03:36 PM
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#10 |
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Confirmed User
Join Date: Feb 2003
Posts: 6,040
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OC3Networks, Webair, and AdultEuHost: 5 minutes for a REAL reply max, usually resolved within 10 minutes.
 :-P |
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02-09-2006, 03:40 PM
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#11 | |
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Ryde or Die
Industry Role:
Join Date: Dec 2002
Location: California-Shanghai
Posts: 19,568
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Quote:
I would take out webair from that list. |
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02-09-2006, 03:41 PM
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#12 | |
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Macdaddy coder
Industry Role:
Join Date: Feb 2002
Location: MacDaddy pimp coder
Posts: 2,806
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Quote:
and thats no lie! Natnet is awesome ..
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MacDaddy Coder. |
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02-09-2006, 03:45 PM
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#13 |
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Confirmed User
Join Date: May 2003
Location: USA
Posts: 6,195
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My host is Webair, its a dedicated. First contacted via phone tech support at 4:55pm eastern asked them to reboot it - waited 10-15 minutes still server is down - contacted a representative via ICQ at 5:10pm eastern - representative replied that someone is *working* on the server - it is 5:45pm eastern and they are still *working* on it without any explanation as to what the *working* is lol. Am I dense because frankly it shouldnt take a TRAINED TECH half an hour to figure out why a server crashed? Or does it?
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02-09-2006, 03:52 PM
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#14 |
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Confirmed User
Join Date: May 2003
Location: USA
Posts: 6,195
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Is this the NAT net you people are ravving about? http://www.natnet.com/hosting/
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02-10-2006, 12:47 AM
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#15 | |
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Macdaddy coder
Industry Role:
Join Date: Feb 2002
Location: MacDaddy pimp coder
Posts: 2,806
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Quote:
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MacDaddy Coder. |
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02-10-2006, 12:57 AM
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#16 | |||
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Marketing & Strategy
Industry Role:
Join Date: Jun 2001
Location: Former nomad
Posts: 14,293
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Quote:
Quote:
Quote:
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Whitehat is for chumps If you don't do it, somebody else will - true story!
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02-10-2006, 02:31 AM
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#17 |
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Confirmed User
Join Date: Jul 2005
Posts: 6,846
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i'll try to exhaust all necessary measures before i resort to a technical support representative. after that i give a grace periodn of 1hour.
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