02-10-2006, 12:57 AM
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Marketing & Strategy
Industry Role:
Join Date: Jun 2001
Location: Former nomad
Posts: 14,293
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Quote:
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Originally Posted by jawanda
OC3Networks, Webair, and AdultEuHost: 5 minutes for a REAL reply max, usually resolved within 10 minutes.
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Quote:
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Originally Posted by wdsguy
I would take out webair from that list.
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Quote:
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Originally Posted by Splum
My host is Webair, its a dedicated. First contacted via phone tech support at 4:55pm eastern asked them to reboot it - waited 10-15 minutes still server is down - contacted a representative via ICQ at 5:10pm eastern - representative replied that someone is *working* on the server - it is 5:45pm eastern and they are still *working* on it without any explanation as to what the *working* is lol. Am I dense because frankly it shouldnt take a TRAINED TECH half an hour to figure out why a server crashed? Or does it?
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Oh, the irony! 
__________________
Whitehat is for chumps
If you don't do it, somebody else will - true story!
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