Anyone from epassporte - GoFuckYourself.com

Andreas · 12-10-2005, 01:27 PM

i could contact?

I had too much money there and they suspended it and want some extra documents to verify i am who i am. I sent them all the info but need my epass account asap so would like to contact someone directly that could take look into it and maybe hurry it up a bit.

EviLGuY · 12-10-2005, 03:24 PM

I doubt anything will happen for you before Monday. Here's a bump though.

Michael O · 12-10-2005, 03:47 PM

Already talked to him :-)

But thanks for the bump EviLGuY

Michael O · 12-10-2005, 04:47 PM

Account reactivated.

Took a couple of hours on a Saturday night.

SmokeyTheBear · 12-10-2005, 05:04 PM

Quote:

Originally Posted by Keyser Soze

Account reactivated.

Took a couple of hours on a Saturday night.

Dirty F · 12-10-2005, 05:05 PM

Quote:

Originally Posted by Keyser Soze

Account reactivated.

Took a couple of hours on a Saturday night.

It takes less than that to close an account it seems. There isnt one day that there isnt a similar thread on gfy. Crazy. It seems to get worse and worse.

BoyAlley · 12-10-2005, 05:07 PM

What they hell? They close your account when it gets "too much" money in it?

When on earth is someone going to start up something to compete with these fuckwits?

pornguy · 12-10-2005, 05:08 PM

And kind of scarry. I hate to say, but things like this happen right before companies vanish.

Dirty F · 12-10-2005, 05:09 PM

Quote:

Originally Posted by BoyAlley

What they hell? They close your account when it gets "too much" money in it?

When on earth is someone going to start up something to compete with these fuckwits?

They close it if you fart. No really they do.

I sometimes have the feeling after reading these threads daily that they have a bunch of monkeys working there and they let them sit behind the computer and let them ramdomly close accounts.

Dirty F · 12-10-2005, 05:10 PM

Quote:

Originally Posted by pornguy

And kind of scarry. I hate to say, but things like this happen right before companies vanish.

Is it scary indeed. And its happening more and more. I know im not keeping much money in there.

SmokeyTheBear · 12-10-2005, 05:15 PM

Quote:

Originally Posted by Franck

They close it if you fart. No really they do.

I sometimes have the feeling after reading these threads daily that they have a bunch of monkeys working there and they let them sit behind the computer and let them ramdomly close accounts.

Monkeys cost money to feed, and seriously dude , chill out on the monkey reference's !! I have a monkey and he gets offended everytime you compare him to an epassporte support person.

but seriously , yes they need to be a bit more picky with how they do random account suspensions.. Although it wouldnt be nearly as much of a problem if they didn't re-activate the account in a timely fashion, kudos to keyzer for getting this straightened out faster, lets hope this small burst of "good" epass karma will last

Dalai lama · 12-10-2005, 05:16 PM

Quote:

Originally Posted by Franck

They close it if you fart. No really they do.

I sometimes have the feeling after reading these threads daily that they have a bunch of monkeys working there and they let them sit behind the computer and let them ramdomly close accounts.

It happened with mine aswell, took 3 weeks to get it actived again. Paypal is taking 7+ months already and it's still not fixed

Dirty F · 12-10-2005, 05:19 PM

Quote:

Originally Posted by Dalai lama

It happened with mine aswell, took 3 weeks to get it actived again. Paypal is taking 7+ months already and it's still not fixed

Yeah paypal is scary as well but mainly if you use it for adult stuff like i did. Like expected they closed it. But they sent my money to my bank account within days.
Other than that i never had a problem with paypal. And this was my own fault since i broke their rules.

nyana · 12-10-2005, 05:28 PM

how much is too much money? I'm just starting to use this service and don't want to have them take my money .. have had issues with paypal in the past .. (froze 3k, never got it back) I wasn't completely out of pocket but it basically ruined the deal i was doing ..

BRISK · 12-10-2005, 05:39 PM

Quote:

Originally Posted by SmokeyTheBear

they need to be a bit more picky with how they do random account suspensions

It doesn't sound like it was random

BRISK · 12-10-2005, 05:40 PM

Quote:

Originally Posted by BoyAlley

What they hell? They close your account when it gets "too much" money in it?

When on earth is someone going to start up something to compete with these fuckwits?

No, they don't close your account when it gets too much money in it.

tony286 · 12-10-2005, 05:44 PM

Why do people leave all kinds of money in these things they are not banks.

BRISK · 12-10-2005, 05:45 PM

When your account reaches $5000 or more in it, they require more information to have on file for your account. This is the email they send you when you are getting close to the $5000 limit:

Quote:

Dear Accountholder,

You are receiving this notice as a courtesy regarding your ePassporte account.

ePassporte closely monitors your account to ensure that your funds are protected
from fraudulent use. The cumulative amount of funds in your account is approaching
USD $5,000.00 . As a security measure and for your protection, when your
epassporte account balance reaches USD $5,000.00 , we will require you to provide
us certain information in order to authenticate your account, including:

(i) a photocopy of a government-issued ID with your picture on it and

(ii) photocopies of the front and back of the credit card or debit card which was
last used to add funds to your ePassporte account. [Important Note: If you have
not loaded your account with a debit or credit card before, a copy of the front/back
of any debit or credit card would suffice, as long as the name matches that on your
ePassporte account. Alternatively, a copy of a utility bill (Ex. electricity, gas,
or phone bill) would suffice, as long as the name and address matches that on your
ePassporte account.].

Should you wish to submit this information in advance, we prefer that you scan (or
take a digital photo) and then email these documents to
[email protected], as this method works best and is most legible.
Alternatively, you may fax the requested documents at (310) 943-2410, Attn: Account
Verification. Please keep in mind that facsimiles are not always clear, and we may
request that you re-fax your verification documents if any of these documents are
illegible. Please be sure to also include your name and ePassporte User ID for
reference.

Thank you,

The ePassporte Team

Michael O · 12-10-2005, 05:48 PM

Quote:

Originally Posted by BoyAlley

What they hell? They close your account when it gets "too much" money in it?

When on earth is someone going to start up something to compete with these fuckwits?

Its a requirement from the bank that accounts with more than $5,000 are verified.

Michael O · 12-10-2005, 05:50 PM

Quote:

Originally Posted by Franck

They close it if you fart. No really they do.

I sometimes have the feeling after reading these threads daily that they have a bunch of monkeys working there and they let them sit behind the computer and let them ramdomly close accounts.

Accounts are suspended for different reason.
One of them is if the account goes over $5,000.
There will always be people trying to fraud the system but legit card holders has nothing to fear.

Michael O · 12-10-2005, 05:52 PM

Quote:

Originally Posted by SmokeyTheBear

Monkeys cost money to feed, and seriously dude , chill out on the monkey reference's !! I have a monkey and he gets offended everytime you compare him to an epassporte support person.

Thank you

Michael O · 12-10-2005, 05:54 PM

Quote:

Originally Posted by nyana

how much is too much money? I'm just starting to use this service and don't want to have them take my money .. have had issues with paypal in the past .. (froze 3k, never got it back) I wasn't completely out of pocket but it basically ruined the deal i was doing ..

Its $5,000 and when you have verified your identity the account is reactivated with your money

JFK · 12-10-2005, 05:56 PM

Quote:

Originally Posted by Keyser Soze

Accounts are suspended for different reason.
One of them is if the account goes over $5,000.
There will always be people trying to fraud the system but legit card holders has nothing to fear.

Thanks for pointing that out Keyser, have been using Epass for a while never any problem and I keep well over 5K in there. Anticipate the requirements and follow them

SmokeyTheBear · 12-10-2005, 05:58 PM

Quote:

Originally Posted by BRISK

When your account reaches $5000 or more in it, they require more information to have on file for your account. This is the email they send you when you are getting close to the $5000 limit:

woudnt it make alot more sense for them to send you that notice when you open your account..

i.e. Dear user to ensure uninterupted account usage ( including the electron card ) please submit the following information as we must have this information if your account balance reaches a certain point and may susped your account ..

or better yet why not just ask for that information when the account is opened ( because then they couldnt sit on loads of cash from accounts who didnt have those documents when they signed up with the account , and will take them time to get the documents . )

SmokeyTheBear · 12-10-2005, 06:01 PM

thats one issue , the other is its not always as quick to get your account re-activated.

Dont get me wrong despite their problems epassporte is a great service , i hope they iron out their customer service wrinkles and the downtime issues as well ,and they will be gold in my book

BRISK · 12-10-2005, 06:06 PM

Quote:

Originally Posted by SmokeyTheBear

woudnt it make alot more sense for them to send you that notice when you open your account.

Probably would be a good idea, or at least lower the amount that triggers that courtesy email to be sent. I think it was sent to me when my account reached about $4500, maybe it should be sent to people when they reach $1000?

Michael O · 12-10-2005, 06:08 PM

Quote:

Originally Posted by SmokeyTheBear

woudnt it make alot more sense for them to send you that notice when you open your account..

i.e. Dear user to ensure uninterupted account usage ( including the electron card ) please submit the following information as we must have this information if your account balance reaches a certain point and may susped your account ..

or better yet why not just ask for that information when the account is opened ( because then they couldnt sit on loads of cash from accounts who didnt have those documents when they signed up with the account , and will take them time to get the documents . )

From the TOS when you signing up for ePassporte

Quote:

in the event that the balance in Your ePassporte Account at any time reaches USD $5,000 through an individual or any series of transactions, We may require You to provide Us (i) a photocopy of a government-issued ID with Your picture on it and (ii) photocopies of the front and back of the credit card or debit card which was last used to add funds to Your ePassporte Account. If we do not receive such documentation following Our request to You, We reserve the right in Our sole discretion to freeze Your ePassporte Account or close Your ePassporte Account as provided below in Section VIII.

BRISK · 12-10-2005, 06:11 PM

Quote:

Originally Posted by SmokeyTheBear

or better yet why not just ask for that information when the account is opened ( because then they couldnt sit on loads of cash from accounts who didnt have those documents when they signed up with the account , and will take them time to get the documents . )

It would make opening an account much more of a pain in the ass for everyone. And think about how many people who open an account and then never use it, or how many people open an account, but never ever come close to $5000

Requiring all that info up front would probably be overkill

Michael O · 12-10-2005, 06:15 PM

Quote:

Originally Posted by BRISK

Probably would be a good idea, or at least lower the amount that triggers that courtesy email to be sent. I think it was sent to me when my account reached about $4500, maybe it should be sent to people when they reach $1000?

Good idea.
I will forward your suggestion.

Dynamix · 12-10-2005, 06:23 PM

Nice to see some A+ customer service.. very uncommon in this day

Andreas · 12-10-2005, 06:39 PM

Yes Keyser Soze helped me and got me re-activated after only 2 hours.

I was suspended because i had more then a certain amount in my account and they wanted extra verification about my identity. I kinda fucked up when i didn't read my epassporte email very often they sent me 2 previous emails in the last week or so.

But its all good now and the lesson is read your emails or accounts will get suspended and domains will expire etc....hehe

96ukssob · 12-10-2005, 06:51 PM

Its nice that they do that if you think about it. Sure it is an inconvenience, but its much better than having someone deposit a ton of money into your account and withdrawling it to someone else and you be stuck with the issue :cough::cough:: PAYPAL

12-10-2005, 01:27 PM	#1
Andreas Confirmed User Industry Role: Join Date: Mar 2002 Location: Heaven Posts: 728	Anyone from epassporte i could contact? I had too much money there and they suspended it and want some extra documents to verify i am who i am. I sent them all the info but need my epass account asap so would like to contact someone directly that could take look into it and maybe hurry it up a bit. __________________ _______________

12-10-2005, 03:47 PM	#3
Michael O More Cowbell Industry Role: Join Date: Jul 2001 Location: Nakhom Nowhere Posts: 10,607	Already talked to him :-) But thanks for the bump EviLGuY __________________ Truth Teller

12-10-2005, 04:47 PM	#4
Michael O More Cowbell Industry Role: Join Date: Jul 2001 Location: Nakhom Nowhere Posts: 10,607	Account reactivated. Took a couple of hours on a Saturday night. __________________ Truth Teller

12-10-2005, 05:08 PM	#8
pornguy Too lazy to set a custom title Industry Role: Join Date: Mar 2003 Location: Homeless Posts: 62,911	And kind of scarry. I hate to say, but things like this happen right before companies vanish. __________________ PornGuy skype me pornguy_epic AmateurDough The Hottes Shemales online! TChicks.com \| Angeles Cid \| Mariana Cordoba \| MAILERS WELCOME!

12-10-2005, 06:01 PM	#25
SmokeyTheBear ►SouthOfHeaven Join Date: Jun 2004 Location: PlanetEarth MyBoardRank: GerbilMaster My-Penis-Size: extralarge MyWeapon: Computer Posts: 28,609	thats one issue , the other is its not always as quick to get your account re-activated. Dont get me wrong despite their problems epassporte is a great service , i hope they iron out their customer service wrinkles and the downtime issues as well ,and they will be gold in my book __________________ hatisblack at yahoo.com

12-10-2005, 03:24 PM	#2
EviLGuY So Fucking Banned Join Date: Apr 2003 Location: malta Posts: 12,745	I doubt anything will happen for you before Monday. Here's a bump though.

12-10-2005, 05:07 PM	#7
BoyAlley So Fucking Gay Join Date: Nov 2004 Posts: 19,714	What they hell? They close your account when it gets "too much" money in it? When on earth is someone going to start up something to compete with these fuckwits?

12-10-2005, 05:28 PM	#14
nyana Confirmed User Join Date: Jul 2004 Location: Vancouver Posts: 212	how much is too much money? I'm just starting to use this service and don't want to have them take my money .. have had issues with paypal in the past .. (froze 3k, never got it back) I wasn't completely out of pocket but it basically ruined the deal i was doing ..

12-10-2005, 05:44 PM	#17
tony286 lurker Industry Role: Join Date: Aug 2002 Location: atlanta Posts: 57,021	Why do people leave all kinds of money in these things they are not banks.

12-10-2005, 06:23 PM	#30
Dynamix G F Y not Industry Role: Join Date: Jan 2004 Location: MN Posts: 2,910	Nice to see some A+ customer service.. very uncommon in this day __________________ TGPFactory Full TGP Design & Installation Services ICQ 250 142 484 · AIM TGPDynamix · Email: patrick (at) tgpfactory (dot) com See who I am at AdultWhosWho.com!

12-10-2005, 06:39 PM	#31
Andreas Confirmed User Industry Role: Join Date: Mar 2002 Location: Heaven Posts: 728	Yes Keyser Soze helped me and got me re-activated after only 2 hours. I was suspended because i had more then a certain amount in my account and they wanted extra verification about my identity. I kinda fucked up when i didn't read my epassporte email very often they sent me 2 previous emails in the last week or so. But its all good now and the lesson is read your emails or accounts will get suspended and domains will expire etc....hehe __________________ _______________

12-10-2005, 06:51 PM	#32
96ukssob So Fucking Banananananas Industry Role: Join Date: Mar 2003 Location: If I was in your ass you'd know it Posts: 12,991	Its nice that they do that if you think about it. Sure it is an inconvenience, but its much better than having someone deposit a ton of money into your account and withdrawling it to someone else and you be stuck with the issue :cough::cough:: PAYPAL __________________ Email: Clicky on Me