Anyone from epassporte
 

i could contact?

I had too much money there and they suspended it and want some extra documents to verify i am who i am. I sent them all the info but need my epass account asap so would like to contact someone directly that could take look into it and maybe hurry it up a bit.

I doubt anything will happen for you before Monday. Here's a bump though.

Already talked to him :-)

But thanks for the bump EviLGuY

Account reactivated.

Took a couple of hours on a Saturday night.

:thumbsup :2 cents:

It takes less than that to close an account it seems. There isnt one day that there isnt a similar thread on gfy. Crazy. It seems to get worse and worse.

What they hell? They close your account when it gets "too much" money in it?

When on earth is someone going to start up something to compete with these fuckwits?

And kind of scarry. I hate to say, but things like this happen right before companies vanish.

They close it if you fart. No really they do.

I sometimes have the feeling after reading these threads daily that they have a bunch of monkeys working there and they let them sit behind the computer and let them ramdomly close accounts.

Is it scary indeed. And its happening more and more. I know im not keeping much money in there.

Monkeys cost money to feed, and seriously dude , chill out on the monkey reference's !! I have a monkey and he gets offended everytime you compare him to an epassporte support person. :disgust

but seriously , yes they need to be a bit more picky with how they do random account suspensions.. Although it wouldnt be nearly as much of a problem if they didn't re-activate the account in a timely fashion, kudos to keyzer for getting this straightened out faster, lets hope this small burst of "good" epass karma will last :) :thumbsup

It happened with mine aswell, took 3 weeks to get it actived again. Paypal is taking 7+ months already and it's still not fixed :2 cents:

Yeah paypal is scary as well but mainly if you use it for adult stuff like i did. Like expected they closed it. But they sent my money to my bank account within days.
Other than that i never had a problem with paypal. And this was my own fault since i broke their rules.

how much is too much money? I'm just starting to use this service and don't want to have them take my money .. have had issues with paypal in the past .. (froze 3k, never got it back) I wasn't completely out of pocket but it basically ruined the deal i was doing ..

It doesn't sound like it was random

No, they don't close your account when it gets too much money in it.

Why do people leave all kinds of money in these things they are not banks.

When your account reaches $5000 or more in it, they require more information to have on file for your account. This is the email they send you when you are getting close to the $5000 limit:

Its a requirement from the bank that accounts with more than $5,000 are verified.

Accounts are suspended for different reason.
One of them is if the account goes over $5,000.
There will always be people trying to fraud the system but legit card holders has nothing to fear.

Thank you :winkwink:

Its $5,000 and when you have verified your identity the account is reactivated with your money :)

Thanks for pointing that out Keyser, have been using Epass for a while never any problem and I keep well over 5K in there. Anticipate the requirements and follow them :2 cents:

woudnt it make alot more sense for them to send you that notice when you open your account..

i.e. Dear user to ensure uninterupted account usage ( including the electron card ) please submit the following information as we must have this information if your account balance reaches a certain point and may susped your account ..

or better yet why not just ask for that information when the account is opened ( because then they couldnt sit on loads of cash from accounts who didnt have those documents when they signed up with the account , and will take them time to get the documents . )

thats one issue , the other is its not always as quick to get your account re-activated.

Dont get me wrong despite their problems epassporte is a great service , i hope they iron out their customer service wrinkles and the downtime issues as well ,and they will be gold in my book

Probably would be a good idea, or at least lower the amount that triggers that courtesy email to be sent. I think it was sent to me when my account reached about $4500, maybe it should be sent to people when they reach $1000?

From the TOS when you signing up for ePassporte

It would make opening an account much more of a pain in the ass for everyone. And think about how many people who open an account and then never use it, or how many people open an account, but never ever come close to $5000

Requiring all that info up front would probably be overkill

Good idea.
I will forward your suggestion.

Nice to see some A+ customer service.. very uncommon in this day

Yes Keyser Soze helped me and got me re-activated after only 2 hours.

I was suspended because i had more then a certain amount in my account and they wanted extra verification about my identity. I kinda fucked up when i didn't read my epassporte email very often they sent me 2 previous emails in the last week or so.

But its all good now and the lesson is read your emails or accounts will get suspended and domains will expire etc....hehe

Its nice that they do that if you think about it. Sure it is an inconvenience, but its much better than having someone deposit a ton of money into your account and withdrawling it to someone else and you be stuck with the issue :cough::cough:: PAYPAL