Help... I am being sued by a member lol - GoFuckYourself.com

Trax · 03-08-2005, 03:03 PM

His 1st mail:

Quote:

i want my money back your syestem is far to slow ...

My supports reply:

Quote:

You can cancel over here
https://whatever.com but you can not get a
refund due to temp technical problems we have.
This is against our general terms of service you agreed to.
We are working on the speed issue.

His 2nd mail:

Quote:

to mike if you dont refund my money there will be charges pressed

haha... you don't want to hear my reply cuz it's really bad lol

Anyone knows a good lawyer

After Shock Media · 03-08-2005, 03:08 PM

Shit I would of just refunded it specially if they were not a member for very long.

mistress69 · 03-08-2005, 03:09 PM

i bet if he said he would charge back, u would refund it before u even finish reading the email :p

wrong choice of words for him

Fletch XXX · 03-08-2005, 03:09 PM

hahah post your reply man

woj · 03-08-2005, 03:09 PM

if you were actually having problems, i would just refund the money....

eMonk · 03-08-2005, 03:10 PM

yeah i had a couple of those guys... they crack me up...

polish_aristocrat · 03-08-2005, 03:17 PM

Fuck him in the ass

nofx · 03-08-2005, 03:18 PM

tell him to go ahead and sue you

MandyBlake · 03-08-2005, 03:19 PM

unfortunately the customers know the name of the game...they know what they can get and they always try to get it.

eroswebmaster · 03-08-2005, 03:20 PM

Amazing customer service. You admit you're having speed issues and you can't give back one measely refund?

ProjectNaked · 03-08-2005, 03:21 PM

tell him you are going to be sending several letters from your site to his home address and to notify his family that they will be asked to testify as character witnesses

psili · 03-08-2005, 03:23 PM

Quote:

Originally Posted by Lord of the fungi

Shit I would of just refunded it specially if they were not a member for very long.

Ditto. Angry customers spread bad vibes faster than happy customers; why feed that downward spiral?

irishfury · 03-08-2005, 03:24 PM

oh please do post your reply ;)

andrej_NDC · 03-08-2005, 03:24 PM

I had a member who rebilled for 2 months(after a trial), then he told me, he forgot to cancel and wants a refund for those 2 months. After few emails I gave it to him and told him, he is banned from my sites from now on and Im happy he is not my member anymore.
This was his reply:
"hey? who the hell are you? always talk to your customers this way? whose
your boss? you have no right to talk to people this way punk. i will sue
your rude ass"

LOL

RisqueWritings · 03-08-2005, 03:27 PM

If you were having speed issues, I would assume you'd refund his money. Just basing off of what you said. Then drop him a line when it's all fixed and I'm sure he'd sign up again, along with a friend.

Just my .02

flashfire · 03-08-2005, 03:28 PM

you are screwed

nojob · 03-08-2005, 03:29 PM

if you have all of his info, let him sue you. make him look like an idiot in court

SuckOnThis · 03-08-2005, 03:42 PM

Quote:

Originally Posted by eroswebmaster

Amazing customer service. You admit you're having speed issues and you can't give back one measely refund?

No shit, and he thinks its funny on top of it.

After Shock Media · 03-08-2005, 03:44 PM

In all seriousness we had a member send us an email that was down right rude to the nth degree calling us scaming fuckers since the video he saw was not available in the members area. Little did he know that if he would of checked the news area of the site we listed 4 videos that we were re-encoding due to them somehow getting corrupted and they would be back online in 1-3 days (we do not offer trials). I ignored his very rude remarks, sent a letter back of apology explaining the situation, told him I was refunding his membership and as a sign of good faith to show we were not scammers and that everything would be fixed shortly I also gave him an account with 30 days access.
This once irate new join used his free 30 day account, promptly resigned up after it expired and has rebilled seven times now.

Yeah I know what are the odds of that happening again? More than likely very rare though I would rather go out of my way whenever possible to prevent one person from spreading bad advertising regarding the site than get concerned with the small amount of money I will not see by doing a few no questions asked refunds.

Jon2 · 03-08-2005, 03:51 PM

If you know your having problems and from what I understand STILL are...

Then I think you shoulda refunded him...Obviously if its slow enough for you to know there is a issue then its your own fault your getting a email....

He'll simply charge back and fuck you harder...You deserve it

Jon

Barefootsies · 03-08-2005, 03:52 PM

Let's see... an $x.00 membership or refund, or a couple of hundred in legal fees just because of a frivelous lawsuit. Let me... nah.. no thuoght needed.

I've never had a circumstance like that (i.e. threats of lawsuit) but I've had the membership chargebacks, and request refunds because they forgot. Although we pass on the nasty e-mails, we give them their 'pay off', and just ban them from the sites.

It's more than fair. Here's your money and payoff. Don't come back. No need for the lighter fluid to some nobody on the net. Who knows, or cares who they are. Just be done with it.

sonofsam · 03-08-2005, 03:53 PM

diddle his sisters twat

Methodcash Rick · 03-08-2005, 03:58 PM

Jesus,

With some of the responses I've seen in this thread, I can see why the ENTIRE adult part of the web is perceived as scammers..

The way you treat your customers has far reaching reprocussions on the way the whole industry is looked at..

If they guy wants his money back because of YOUR service, it's easier to give him back hi $xx.xx and be done with it.. It's cheaper than a chargeback, AND it might make him remember that you're one of the "stand-up" companies who does the right thing, and come back later when you have your shit together..

Trax · 03-08-2005, 03:59 PM

Quote:

Originally Posted by RisqueWritings

If you were having speed issues, I would assume you'd refund his money. Just basing off of what you said. Then drop him a line when it's all fixed and I'm sure he'd sign up again, along with a friend.

Just my .02

ah... we had a minor server problem that was fixed fast... I ain't credit him for that simply because I don't feel like I have to and simply because I don't want to. He gave me the feeling he's a typical parasite who can't afford the site or who's gf found out about it... it's not like the site was not accessable for a week.

Last week I had a guy ask for a refund because he signed up by mistake... yeah sure
another guy downloaded half the members area and complained that his friends had "major problems accessing the site, getting weird multi login errors and shit"
guess what he wanted... a refund...

yeah sure

Barefootsies · 03-08-2005, 04:00 PM

Quote:

With some of the responses I've seen in this thread, I can see why the ENTIRE adult part of the web is perceived as scammers..

Amen brotha. And your

was well spent.

Babagirls · 03-08-2005, 04:03 PM

fuck, just give him the $xx.xx back. i dont think thats gonna make or break you, and it IS your fault for (admitingly) having speed issues.

justsexxx · 03-08-2005, 04:04 PM

Quote:

Originally Posted by Trax

ah... we had a minor server problem that was fixed fast... I ain't credit him for that simply because I don't feel like I have to and simply because I don't want to. He gave me the feeling he's a typical parasite who can't afford the site or who's gf found out about it... it's not like the site was not accessable for a week.

Last week I had a guy ask for a refund because he signed up by mistake... yeah sure
another guy downloaded half the members area and complained that his friends had "major problems accessing the site, getting weird multi login errors and shit"
guess what he wanted... a refund...

yeah sure

No need to argue with the ppl here. 99% of them don't even own a site

grumpy · 03-08-2005, 04:05 PM

Quote:

Originally Posted by BB-Rick

Jesus,

With some of the responses I've seen in this thread, I can see why the ENTIRE adult part of the web is perceived as scammers..

The way you treat your customers has far reaching reprocussions on the way the whole industry is looked at..

If they guy wants his money back because of YOUR service, it's easier to give him back hi $xx.xx and be done with it.. It's cheaper than a chargeback, AND it might make him remember that you're one of the "stand-up" companies who does the right thing, and come back later when you have your shit together..

i second that.

Trax · 03-08-2005, 04:06 PM

I should add to my previous comment that my support did indeed check the logs on his account and he has been very active to say the least. I don't refund him because I am in need for his 30 bucks, he read in the members area that there was work on the server done that day and thought he could get his money back easily. That's it. Don't be so whiny. "legal fees", please guys... get real.

Trax · 03-08-2005, 04:09 PM

Quote:

Originally Posted by BB-Rick

Jesus,

With some of the responses I've seen in this thread, I can see why the ENTIRE adult part of the web is perceived as scammers..

The way you treat your customers has far reaching reprocussions on the way the whole industry is looked at..

If they guy wants his money back because of YOUR service, it's easier to give him back hi $xx.xx and be done with it.. It's cheaper than a chargeback, AND it might make him remember that you're one of the "stand-up" companies who does the right thing, and come back later when you have your shit together..

haha ok... thanks for your comment...

Barefootsies · 03-08-2005, 04:09 PM

Quote:

he read in the members area that there was work on the server done that day and thought he could get his money back easily.

I think most of us see the logs. Just as I have seen multiple IP's from some of the people who got what they wanted, then go post their shit in the newsgroups, boards, or something like that, then want their money back.

Regardless, you can run your business however you choose mate. I personally would just give it to him, then ban him and his credit card from all sites wiping my hands, er.. ass with him and be done.

azguy · 03-08-2005, 04:10 PM

The customer is always right, did we forget that?

Methodcash Rick · 03-08-2005, 04:10 PM

Quote:

Originally Posted by Trax

I should add to my previous comment that my support did indeed check the logs on his account and he has been very active to say the least. I don't refund him because I am in need for his 30 bucks, he read in the members area that there was work on the server done that day and thought he could get his money back easily. That's it. Don't be so whiny. "legal fees", please guys... get real.

If you don't want to give him his money back, that's your call, and more power to you..

My issue is the way you handled it, and basically telling him ( if not literally telling him ) to fuck off..

With emails like that, you do nothing but harm to the entire industry..

But hey, I've only been running sites for the last 10 years, so what do I know...

Trax · 03-08-2005, 04:11 PM

lol... a word is missing here

pradaboy · 03-08-2005, 04:12 PM

common post your reply... I could use a laugh

Trax · 03-08-2005, 04:15 PM

Quote:

Originally Posted by BB-Rick

If you don't want to give him his money back, that's your call, and more power to you..

My issue is the way you handled it, and basically telling him ( if not literally telling him ) to fuck off..

With emails like that, you do nothing but harm to the entire industry..

But hey, I've only been running sites for the last 10 years, so what do I know...

exactly... what do you know. You haven't seen the logs, don't know what I wrote him in detail and just assumed the worst which pretty much means you know nothing. I am not going to argue about what I do or don't do. This thread was meant for entertainment just like posting the mail from the guy who signed up by mistake.

Methodcash Rick · 03-08-2005, 04:16 PM

Quote:

Originally Posted by Trax

exactly... what do you know. You haven't seen the logs, don't know what I wrote him in detail and just assumed the worst which pretty much means you know nothing. I am not going to argue about what I do or don't do. This thread was meant for entertainment just like posting the mail from the guy who signed up by mistake.

Touche'

But I can tell from the way you responded in this thread, and by the way you worded your 1st reponse, you have no idea what customer service is about..

I'll go back to my little corner of the world now..

Flame at will..

NetRodent · 03-08-2005, 04:20 PM

Quote:

Originally Posted by azguy

The customer is always right, did we forget that?

The customer is never right. Selfridge was an idiot.

Rui · 03-08-2005, 04:27 PM

He deserves the refund...dunno why you even think this is funny

Trax · 03-08-2005, 04:28 PM

Quote:

Originally Posted by BB-Rick

Touche'

But I can tell from the way you responded in this thread, and by the way you worded your 1st reponse, you have no idea what customer service is about..

I'll go back to my little corner of the world now..

Flame at will..

true... but I am not in this biz to do customer support anyways

I only do "customer support" when my support guy has a, lets call it "funny" problem for me. I then take the time to answer those personally

When I asked the guy who signed up by mistake how he downloaded more than 4 gigs in the first 24 hours by mistake, I got no further reply from him. Strange eh?

Trax · 03-08-2005, 04:30 PM

Quote:

Originally Posted by Rui

He deserves the refund...dunno why you even think this is funny

you are right... I should refund him because my site only gave him a download speed of 50k instead of 350 for half a day...
heck... I should refund all my members

Shoehorn! · 03-08-2005, 04:32 PM

Quote:

Originally Posted by andrej_NDC

I had a member who rebilled for 2 months(after a trial), then he told me, he forgot to cancel and wants a refund for those 2 months. After few emails I gave it to him and told him, he is banned from my sites from now on and Im happy he is not my member anymore.
This was his reply:
"hey? who the hell are you? always talk to your customers this way? whose
your boss? you have no right to talk to people this way punk. i will sue
your rude ass"

LOL

Za Ha · 03-08-2005, 04:33 PM

LOL

Get Judge Joe Brown to settle this for you.

Nicky · 03-08-2005, 04:42 PM

surfers are cattle

tranza · 03-08-2005, 04:45 PM

I didn't know you had a paysite Trax. What's it?

Rui · 03-08-2005, 04:48 PM

Quote:

Originally Posted by Trax

you are right... I should refund him because my site only gave him a download speed of 50k instead of 350 for half a day...
heck... I should refund all my members

Im sure your speed problems were a bit different or else you would have answered something else to that member...

Trax · 03-08-2005, 04:49 PM

traxinstockings.com ;)
jk

I'm off for a few hours. have fun and post more member stories

Trax · 03-08-2005, 04:55 PM

Quote:

Originally Posted by Rui

Im sure your speed problems were a bit different or else you would have answered something else to that member...

what makes you think this is the case??
In the reply my guy said we had "temp technical problems" and were working on "the speed issue".
When I logged into the admin the day I noted a speed difference which is why I had the host look into it and have them fix it which they did. I did my own tracerts, pings and download tests, at all times I was able to surf and download, it just wasn't as fast as before. The numbers I wrote above weren't made up. I was downloading in the range of 50-60k myself.

03-08-2005, 03:09 PM	#4
Fletch XXX GFY HALL OF FAME DAMMIT!!! Join Date: Jan 2002 Location: that 504 Posts: 60,840	hahah post your reply man __________________ Want an Android App for your tube, membership, or free site? Need banners or promo material? Hit us up (ICQ Fletch: 148841377) or email me fletchxxx at gmail.com - recent work - About me

03-08-2005, 03:09 PM	#5
woj <&(©¿©)&> Industry Role: Join Date: Jul 2002 Location: Chicago Posts: 47,882	if you were actually having problems, i would just refund the money.... __________________ Custom Software Development, email: woj#at#wojfun#.#com to discuss details or skype: wojl2000 or gchat: wojfun or telegram: wojl2000 Affiliate program tools: Hosted Galleries Manager Banner Manager Video Manager Wordpress Affiliate Plugin Pic/Movie of the Day Fansign Generator Zip Manager

03-08-2005, 03:17 PM	#7
polish_aristocrat Too lazy to set a custom title Join Date: Jul 2002 Posts: 40,377	Fuck him in the ass __________________ I don't use ICQ anymore.

03-08-2005, 03:18 PM	#8
nofx Too lazy to set a custom title Join Date: Nov 2002 Location: Virgin Mary's womb Posts: 16,826	tell him to go ahead and sue you __________________ Often times I wonder why There's love and hate, theres live or die. When sickness comes I must decide: When feelings go, theres suicide.

03-08-2005, 03:19 PM	#9
MandyBlake The one and only! Industry Role: Join Date: Nov 2002 Location: Atlanta, GA Posts: 17,761	unfortunately the customers know the name of the game...they know what they can get and they always try to get it. __________________ Mandy's Playhouse Her First Fat Girl If you're interested in promoting my sites, ICQ me! 178411921

03-08-2005, 03:08 PM	#2
After Shock Media It's coming look busy Join Date: Mar 2001 Location: "Ph'nglui mglw'nafh Cthulhu R'lyeh wgah'nagl fhtagn". Posts: 35,299	Shit I would of just refunded it specially if they were not a member for very long.

03-08-2005, 03:09 PM	#3
mistress69 Confirmed User Join Date: Feb 2005 Posts: 2,804	i bet if he said he would charge back, u would refund it before u even finish reading the email :p wrong choice of words for him

03-08-2005, 03:10 PM	#6
eMonk Confirmed User Industry Role: Join Date: Aug 2003 Location: Canada Posts: 2,310	yeah i had a couple of those guys... they crack me up...

03-08-2005, 03:20 PM	#10
eroswebmaster March 1st, 2003 Join Date: Jul 2001 Location: Seat 4 @ Venetian Poker Room Posts: 20,295	Amazing customer service. You admit you're having speed issues and you can't give back one measely refund? __________________ For rent - ICQ 127-027-910 Click here for more details

03-08-2005, 03:21 PM	#11
ProjectNaked Confirmed User Join Date: Jul 2004 Location: Detroit Areola Posts: 4,309	tell him you are going to be sending several letters from your site to his home address and to notify his family that they will be asked to testify as character witnesses

03-08-2005, 03:24 PM	#13
irishfury Confirmed User Join Date: Aug 2003 Location: In the hearts of cowards Posts: 2,611	oh please do post your reply ;) __________________ Trust no one there all snakes

03-08-2005, 03:24 PM	#14
andrej_NDC Registered User Industry Role: Join Date: May 2004 Posts: 7,760	I had a member who rebilled for 2 months(after a trial), then he told me, he forgot to cancel and wants a refund for those 2 months. After few emails I gave it to him and told him, he is banned from my sites from now on and Im happy he is not my member anymore. This was his reply: "hey? who the hell are you? always talk to your customers this way? whose your boss? you have no right to talk to people this way punk. i will sue your rude ass" LOL

03-08-2005, 03:27 PM	#15
RisqueWritings Confirmed User Join Date: Nov 2004 Location: Huntington Beach, CA Posts: 628	If you were having speed issues, I would assume you'd refund his money. Just basing off of what you said. Then drop him a line when it's all fixed and I'm sure he'd sign up again, along with a friend. Just my .02 __________________ -Risque aka Kris

03-08-2005, 03:28 PM	#16
flashfire ICQ 1 6 7 8 5 3 4 9 2 Join Date: Feb 2003 Posts: 13,098	you are screwed

03-08-2005, 03:29 PM	#17
nojob The Original NoJob Join Date: Feb 2004 Location: Jerzzey Posts: 3,682	if you have all of his info, let him sue you. make him look like an idiot in court

03-08-2005, 03:44 PM	#19
After Shock Media It's coming look busy Join Date: Mar 2001 Location: "Ph'nglui mglw'nafh Cthulhu R'lyeh wgah'nagl fhtagn". Posts: 35,299	In all seriousness we had a member send us an email that was down right rude to the nth degree calling us scaming fuckers since the video he saw was not available in the members area. Little did he know that if he would of checked the news area of the site we listed 4 videos that we were re-encoding due to them somehow getting corrupted and they would be back online in 1-3 days (we do not offer trials). I ignored his very rude remarks, sent a letter back of apology explaining the situation, told him I was refunding his membership and as a sign of good faith to show we were not scammers and that everything would be fixed shortly I also gave him an account with 30 days access. This once irate new join used his free 30 day account, promptly resigned up after it expired and has rebilled seven times now. Yeah I know what are the odds of that happening again? More than likely very rare though I would rather go out of my way whenever possible to prevent one person from spreading bad advertising regarding the site than get concerned with the small amount of money I will not see by doing a few no questions asked refunds.

03-08-2005, 03:51 PM	#20
Jon2 So Fucking Banned Join Date: Aug 2001 Posts: 2,875	If you know your having problems and from what I understand STILL are... Then I think you shoulda refunded him...Obviously if its slow enough for you to know there is a issue then its your own fault your getting a email.... He'll simply charge back and fuck you harder...You deserve it Jon

03-08-2005, 03:52 PM	#21
Barefootsies Choice is an Illusion Industry Role: Join Date: Feb 2005 Location: Land of Obama Posts: 42,635	Let's see... an $x.00 membership or refund, or a couple of hundred in legal fees just because of a frivelous lawsuit. Let me... nah.. no thuoght needed. I've never had a circumstance like that (i.e. threats of lawsuit) but I've had the membership chargebacks, and request refunds because they forgot. Although we pass on the nasty e-mails, we give them their 'pay off', and just ban them from the sites. It's more than fair. Here's your money and payoff. Don't come back. No need for the lighter fluid to some nobody on the net. Who knows, or cares who they are. Just be done with it. __________________ Should You Email Your Members? Link1 \| Link2 \| Link3 Enough Said. "Would you rather live like a king for a year or like a prince forever?"

03-08-2005, 03:53 PM	#22
sonofsam Too lazy to set a custom title Join Date: Dec 2004 Location: Vancouver Posts: 18,638	diddle his sisters twat __________________ I like turtles.

03-08-2005, 03:58 PM	#23
Methodcash Rick Confirmed User Join Date: Jul 2004 Location: Las Vegas Posts: 1,720	Jesus, With some of the responses I've seen in this thread, I can see why the ENTIRE adult part of the web is perceived as scammers.. The way you treat your customers has far reaching reprocussions on the way the whole industry is looked at.. If they guy wants his money back because of YOUR service, it's easier to give him back hi $xx.xx and be done with it.. It's cheaper than a chargeback, AND it might make him remember that you're one of the "stand-up" companies who does the right thing, and come back later when you have your shit together..

03-08-2005, 04:03 PM	#26
Babagirls Text Writer Join Date: Feb 2001 Location: Wisconsin Posts: 18,812	fuck, just give him the $xx.xx back. i dont think thats gonna make or break you, and it IS your fault for (admitingly) having speed issues. __________________ Need a Text Writer? Blogs\|Reviews\|Descriptions\|Paysites\|TGP's\|Stories ICQ: 397892500

03-08-2005, 04:06 PM	#29
Trax [----------------------] Join Date: Aug 2001 Posts: 14,486	I should add to my previous comment that my support did indeed check the logs on his account and he has been very active to say the least. I don't refund him because I am in need for his 30 bucks, he read in the members area that there was work on the server done that day and thought he could get his money back easily. That's it. Don't be so whiny. "legal fees", please guys... get real.

03-08-2005, 04:10 PM	#32
azguy Confirmed User Join Date: Nov 2004 Location: Scottsdale, AZ Posts: 5,167	The customer is always right, did we forget that?

03-08-2005, 04:11 PM	#34
Trax [----------------------] Join Date: Aug 2001 Posts: 14,486	lol... a word is missing here

03-08-2005, 04:12 PM	#35
pradaboy sell me your banners Industry Role: Join Date: Dec 2003 Location: on the tubes Posts: 12,931	common post your reply... I could use a laugh __________________ Media Buyer - Sell me your traffic! FREE to register domains... Better than 99% of the crap sold here!

03-08-2005, 04:27 PM	#39
Rui web Join Date: Dec 2001 Location: On icq: 85-483-060 Posts: 9,533	He deserves the refund...dunno why you even think this is funny

03-08-2005, 04:33 PM	#43
Za Ha Confirmed User Join Date: Oct 2001 Location: Still lost Posts: 5,112	LOL Get Judge Joe Brown to settle this for you.

03-08-2005, 04:42 PM	#44
Nicky Too lazy to set a custom title Industry Role: Join Date: Mar 2003 Location: Sweden Posts: 30,070	surfers are cattle __________________ gfynicky @ gmail.com

03-08-2005, 04:45 PM	#45
tranza ICQ: 197-556-237 Join Date: Jun 2003 Location: BRASIL !!! Posts: 57,559	I didn't know you had a paysite Trax. What's it? __________________ I'm just a newbie.

03-08-2005, 04:49 PM	#47
Trax [----------------------] Join Date: Aug 2001 Posts: 14,486	traxinstockings.com ;) jk I'm off for a few hours. have fun and post more member stories