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In all seriousness we had a member send us an email that was down right rude to the nth degree calling us scaming fuckers since the video he saw was not available in the members area. Little did he know that if he would of checked the news area of the site we listed 4 videos that we were re-encoding due to them somehow getting corrupted and they would be back online in 1-3 days (we do not offer trials). I ignored his very rude remarks, sent a letter back of apology explaining the situation, told him I was refunding his membership and as a sign of good faith to show we were not scammers and that everything would be fixed shortly I also gave him an account with 30 days access.
This once irate new join used his free 30 day account, promptly resigned up after it expired and has rebilled seven times now.
Yeah I know what are the odds of that happening again? More than likely very rare though I would rather go out of my way whenever possible to prevent one person from spreading bad advertising regarding the site than get concerned with the small amount of money I will not see by doing a few no questions asked refunds.
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