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Welcome to the GoFuckYourself.com - Adult Webmaster Forum forums. You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is fast, simple and absolutely free so please, join our community today! If you have any problems with the registration process or your account login, please contact us. |
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Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed. |
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#1 | |||
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Join Date: Aug 2001
Posts: 14,486
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![]() His 1st mail:
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#2 |
It's coming look busy
Join Date: Mar 2001
Location: "Ph'nglui mglw'nafh Cthulhu R'lyeh wgah'nagl fhtagn".
Posts: 35,299
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Shit I would of just refunded it specially if they were not a member for very long.
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#3 |
Confirmed User
Join Date: Feb 2005
Posts: 2,804
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i bet if he said he would charge back, u would refund it before u even finish reading the email :p
wrong choice of words for him |
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#4 |
GFY HALL OF FAME DAMMIT!!!
Join Date: Jan 2002
Location: that 504
Posts: 60,840
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hahah post your reply man
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![]() Want an Android App for your tube, membership, or free site? Need banners or promo material? Hit us up (ICQ Fletch: 148841377) or email me fletchxxx at gmail.com - ![]() |
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#5 |
<&(©¿©)&>
Industry Role:
Join Date: Jul 2002
Location: Chicago
Posts: 47,882
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if you were actually having problems, i would just refund the money....
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Custom Software Development, email: woj#at#wojfun#.#com to discuss details or skype: wojl2000 or gchat: wojfun or telegram: wojl2000 Affiliate program tools: Hosted Galleries Manager Banner Manager Video Manager ![]() Wordpress Affiliate Plugin Pic/Movie of the Day Fansign Generator Zip Manager |
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#6 |
Confirmed User
Industry Role:
Join Date: Aug 2003
Location: Canada
Posts: 2,310
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yeah i had a couple of those guys... they crack me up...
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#7 |
Too lazy to set a custom title
Join Date: Jul 2002
Posts: 40,377
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Fuck him in the ass
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I don't use ICQ anymore. |
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#8 |
Too lazy to set a custom title
Join Date: Nov 2002
Location: Virgin Mary's womb
Posts: 16,826
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tell him to go ahead and sue you
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Often times I wonder why There's love and hate, theres live or die. When sickness comes I must decide: When feelings go, theres suicide. |
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#9 |
The one and only!
Industry Role:
Join Date: Nov 2002
Location: Atlanta, GA
Posts: 17,761
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unfortunately the customers know the name of the game...they know what they can get and they always try to get it.
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Mandy's Playhouse Her First Fat Girl If you're interested in promoting my sites, ICQ me! 178411921 |
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#10 |
March 1st, 2003
Join Date: Jul 2001
Location: Seat 4 @ Venetian Poker Room
Posts: 20,295
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Amazing customer service. You admit you're having speed issues and you can't give back one measely refund?
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#11 |
Confirmed User
Join Date: Jul 2004
Location: Detroit Areola
Posts: 4,309
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tell him you are going to be sending several letters from your site to his home address and to notify his family that they will be asked to testify as character witnesses
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#12 | |
Confirmed User
Join Date: Apr 2003
Location: Loveland, CO
Posts: 5,526
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Your post count means nothing. |
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#13 |
Confirmed User
Join Date: Aug 2003
Location: In the hearts of cowards
Posts: 2,611
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oh please do post your reply ;)
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Trust no one there all snakes |
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#14 |
Registered User
Industry Role:
Join Date: May 2004
Posts: 7,760
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I had a member who rebilled for 2 months(after a trial), then he told me, he forgot to cancel and wants a refund for those 2 months. After few emails I gave it to him and told him, he is banned from my sites from now on and Im happy he is not my member anymore.
This was his reply: "hey? who the hell are you? always talk to your customers this way? whose your boss? you have no right to talk to people this way punk. i will sue your rude ass" LOL |
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#15 |
Confirmed User
Join Date: Nov 2004
Location: Huntington Beach, CA
Posts: 628
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If you were having speed issues, I would assume you'd refund his money. Just basing off of what you said. Then drop him a line when it's all fixed and I'm sure he'd sign up again, along with a friend.
Just my .02
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#16 |
ICQ 1 6 7 8 5 3 4 9 2
Join Date: Feb 2003
Posts: 13,098
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you are screwed
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#17 |
The Original NoJob
Join Date: Feb 2004
Location: Jerzzey
Posts: 3,682
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if you have all of his info, let him sue you. make him look like an idiot in court
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#18 | |
So Fucking Banned
Join Date: Oct 2003
Location: In my head
Posts: 6,844
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#19 |
It's coming look busy
Join Date: Mar 2001
Location: "Ph'nglui mglw'nafh Cthulhu R'lyeh wgah'nagl fhtagn".
Posts: 35,299
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In all seriousness we had a member send us an email that was down right rude to the nth degree calling us scaming fuckers since the video he saw was not available in the members area. Little did he know that if he would of checked the news area of the site we listed 4 videos that we were re-encoding due to them somehow getting corrupted and they would be back online in 1-3 days (we do not offer trials). I ignored his very rude remarks, sent a letter back of apology explaining the situation, told him I was refunding his membership and as a sign of good faith to show we were not scammers and that everything would be fixed shortly I also gave him an account with 30 days access.
This once irate new join used his free 30 day account, promptly resigned up after it expired and has rebilled seven times now. Yeah I know what are the odds of that happening again? More than likely very rare though I would rather go out of my way whenever possible to prevent one person from spreading bad advertising regarding the site than get concerned with the small amount of money I will not see by doing a few no questions asked refunds. |
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#20 |
So Fucking Banned
Join Date: Aug 2001
Posts: 2,875
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If you know your having problems and from what I understand STILL are...
Then I think you shoulda refunded him...Obviously if its slow enough for you to know there is a issue then its your own fault your getting a email.... He'll simply charge back and fuck you harder...You deserve it Jon |
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#21 |
Choice is an Illusion
Industry Role:
Join Date: Feb 2005
Location: Land of Obama
Posts: 42,635
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Let's see... an $x.00 membership or refund, or a couple of hundred in legal fees just because of a frivelous lawsuit. Let me... nah.. no thuoght needed.
I've never had a circumstance like that (i.e. threats of lawsuit) but I've had the membership chargebacks, and request refunds because they forgot. Although we pass on the nasty e-mails, we give them their 'pay off', and just ban them from the sites. It's more than fair. Here's your money and payoff. Don't come back. No need for the lighter fluid to some nobody on the net. Who knows, or cares who they are. Just be done with it. ![]() |
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#22 |
Too lazy to set a custom title
Join Date: Dec 2004
Location: Vancouver
Posts: 18,638
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diddle his sisters twat
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I like turtles. |
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#23 |
Confirmed User
Join Date: Jul 2004
Location: Las Vegas
Posts: 1,720
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Jesus,
With some of the responses I've seen in this thread, I can see why the ENTIRE adult part of the web is perceived as scammers.. The way you treat your customers has far reaching reprocussions on the way the whole industry is looked at.. If they guy wants his money back because of YOUR service, it's easier to give him back hi $xx.xx and be done with it.. It's cheaper than a chargeback, AND it might make him remember that you're one of the "stand-up" companies who does the right thing, and come back later when you have your shit together.. ![]() |
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#24 | |
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Join Date: Aug 2001
Posts: 14,486
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Quote:
Last week I had a guy ask for a refund because he signed up by mistake... yeah sure another guy downloaded half the members area and complained that his friends had "major problems accessing the site, getting weird multi login errors and shit" guess what he wanted... a refund... yeah sure |
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#25 | |
Choice is an Illusion
Industry Role:
Join Date: Feb 2005
Location: Land of Obama
Posts: 42,635
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#26 |
Text Writer
Join Date: Feb 2001
Location: Wisconsin
Posts: 18,812
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fuck, just give him the $xx.xx back. i dont think thats gonna make or break you, and it IS your fault for (admitingly) having speed issues.
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#27 | |
Too lazy to set a custom title
Join Date: Aug 2001
Location: The Netherlands
Posts: 13,723
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Questions? ICQ: 125184542 |
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#28 | |
Too lazy to set a custom title
Join Date: Jan 2002
Location: Holland
Posts: 9,870
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Quote:
i second that.
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Don't let greediness blur your vision | You gotta let some shit slide icq - 441-456-888 |
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#29 |
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Join Date: Aug 2001
Posts: 14,486
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I should add to my previous comment that my support did indeed check the logs on his account and he has been very active to say the least. I don't refund him because I am in need for his 30 bucks, he read in the members area that there was work on the server done that day and thought he could get his money back easily. That's it. Don't be so whiny. "legal fees", please guys... get real.
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#30 | |
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Join Date: Aug 2001
Posts: 14,486
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#31 | |
Choice is an Illusion
Industry Role:
Join Date: Feb 2005
Location: Land of Obama
Posts: 42,635
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Quote:
Regardless, you can run your business however you choose mate. I personally would just give it to him, then ban him and his credit card from all sites wiping my hands, er.. ass with him and be done. ![]() |
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#32 |
Confirmed User
Join Date: Nov 2004
Location: Scottsdale, AZ
Posts: 5,167
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The customer is always right, did we forget that?
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#33 | |
Confirmed User
Join Date: Jul 2004
Location: Las Vegas
Posts: 1,720
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Quote:
If you don't want to give him his money back, that's your call, and more power to you.. My issue is the way you handled it, and basically telling him ( if not literally telling him ) to fuck off.. With emails like that, you do nothing but harm to the entire industry.. But hey, I've only been running sites for the last 10 years, so what do I know... ![]() |
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#34 |
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Join Date: Aug 2001
Posts: 14,486
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lol... a word is missing here
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#35 |
sell me your banners
Industry Role:
Join Date: Dec 2003
Location: on the tubes
Posts: 12,931
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common post your reply... I could use a laugh
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Media Buyer - Sell me your traffic! FREE to register domains... Better than 99% of the crap sold here! |
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#36 | |
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Join Date: Aug 2001
Posts: 14,486
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#37 | |
Confirmed User
Join Date: Jul 2004
Location: Las Vegas
Posts: 1,720
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Quote:
But I can tell from the way you responded in this thread, and by the way you worded your 1st reponse, you have no idea what customer service is about.. I'll go back to my little corner of the world now.. Flame at will.. |
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#38 | |
Confirmed User
Join Date: Jan 2002
Location: In the walls of your house.
Posts: 3,985
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Quote:
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"Every normal man must be tempted, at times, to spit on his hands, hoist the black flag, and begin slitting throats." --H.L. Mencken |
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#39 |
web
Join Date: Dec 2001
Location: On icq: 85-483-060
Posts: 9,533
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He deserves the refund...dunno why you even think this is funny
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#40 | |
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Join Date: Aug 2001
Posts: 14,486
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Quote:
I only do "customer support" when my support guy has a, lets call it "funny" problem for me. I then take the time to answer those personally ![]() When I asked the guy who signed up by mistake how he downloaded more than 4 gigs in the first 24 hours by mistake, I got no further reply from him. Strange eh? |
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#41 | |
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Join Date: Aug 2001
Posts: 14,486
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Quote:
heck... I should refund all my members |
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#42 | |
Die With Your Boots On
Join Date: Oct 2003
Location: Hawaii
Posts: 22,872
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#43 |
Confirmed User
Join Date: Oct 2001
Location: Still lost
Posts: 5,112
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LOL
Get Judge Joe Brown to settle this for you. |
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#44 |
Confirmed User
Industry Role:
Join Date: Mar 2003
Location: Sweden
Posts: 30,069
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surfers are cattle
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gfynicky @ gmail.com |
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#45 |
ICQ: 197-556-237
Join Date: Jun 2003
Location: BRASIL !!!
Posts: 57,559
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I didn't know you had a paysite Trax. What's it?
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I'm just a newbie. |
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#46 | |
web
Join Date: Dec 2001
Location: On icq: 85-483-060
Posts: 9,533
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#47 |
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Join Date: Aug 2001
Posts: 14,486
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traxinstockings.com ;)
jk I'm off for a few hours. have fun and post more member stories ![]() |
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#48 | |
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Join Date: Aug 2001
Posts: 14,486
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Quote:
In the reply my guy said we had "temp technical problems" and were working on "the speed issue". When I logged into the admin the day I noted a speed difference which is why I had the host look into it and have them fix it which they did. I did my own tracerts, pings and download tests, at all times I was able to surf and download, it just wasn't as fast as before. The numbers I wrote above weren't made up. I was downloading in the range of 50-60k myself. |
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