the adventures of MrIzzz, Dell and CompUSA (LONG STORY)

[MrIzzz]

so i'm chilling at home when i decide to finally turn on my PC. i push the cute little button and NADA. no power no nothing, totally out of the blue. so i get on the phone with Dell, forgetting that their damn call center is located in India after 45 minutes on hold i get a tech who reads me line for line her entire manual, while i tell her that i just want a new power supply. so she tells me i have to follow all of her steps one by one.

soooooo, after 45 minutes of this i have unplugged every cable in my PC and i have removed every card as well. then she finally tells me its either my power supply or my mother board she was a genius.

ok, so i tell her i want a refund for the amount of the power supply that i now will have to go out and buy and she tells me that i am no longer under warranty, so now after an hour and a half i am finally getting pissed off, so i tell her to put someone on the phone that can help me because i dont want to talk to her anymore.

30 minutes later, i get a customer rep who wants to give me a $25 coupon so i flipped out on her and told her that i am never buying another defunct piece of garbage dell product ever again and that a coupn would be useless. yadda yada yada and then she finally comes back and tells me that she can credit my account $50 but it wont appear for 3 months so i say do it, thank you, goodnight.

now i am still left without a working computer and i have lost 2 and a half hours now. so i go outside to get itno my car and i didnt even realize that during those 2+ hours it had been snowing like crazy outside. and CompUSA was closing in 20 minutes.

so i fishtail all the way to compusa, find a 400 watt power supply and i also buy myself a new video card.


moral of the story, customer support is useless and never drive in the snow while you are pissed off, just wait till the next day to post on the board. thank you. i even left out some other details so i would not bore you all

[Spunky]

Sometimes it is just better to fix the shit yourself ..the hassle you go through sucks..dell is quality shit though

[viki]

dell is the worst, and you're right about having to follow all the stupid steps. i called them up once to ask if a certain harddrive would work for a certain dell laptop. the guy refused to tell me the information without all kinds of verification numbers. within 20 minutes, i was flipping out because (obviously) that kind of information should be available to everyone. i never did get the info out of that guy, he hung up on me.

[tungsten]

im surprised how you understand anything they say.. when i called, i hung up after like an hour of trying to explain to their indian techs.. pointless

[Sly]

When I have problems I just get them fixed right away. Warranties and such are always a pain in the ass.

On another note, don't you have a secondary computer? You aren't a true webmaster!

[GiantGnome]

i was waiting for you to say you discovered the computer was unplugged.

[mortenb]

Sounds like you had a really fun day.. :-)

[MrIzzz]

Originally Posted by spunky

Sometimes it is just better to fix the shit yourself ..the hassle you go through sucks..dell is quality shit though

i did fix it myself, and i knew it was the power supply from the beginning, but i am just so pissed off that a PC only a year and a half old would blow a supply this quick. i still have my old HP, its 5 years old and i've had only minimal issues with that

[sickkittens]

I dread calling customer service these days.

[MrIzzz]

Originally Posted by viki

dell is the worst, and you're right about having to follow all the stupid steps. i called them up once to ask if a certain harddrive would work for a certain dell laptop. the guy refused to tell me the information without all kinds of verification numbers. within 20 minutes, i was flipping out because (obviously) that kind of information should be available to everyone. i never did get the info out of that guy, he hung up on me.

this was the first time i had a problem with this PC, but honestly its only a year and a half old, there shouldnt be any problems, screw Dell lolol

[MrIzzz]

Originally Posted by tungsten

im surprised how you understand anything they say.. when i called, i hung up after like an hour of trying to explain to their indian techs.. pointless

its true, it was really bad, but most of my time spent was arguing over how they owe me a new power supply, lol, and in the end they gave in and got me that credit towards my account.

seriously though, i believe in outsourcing certain jobs, but not ones that require the person to speak fluent english. its ridiculous that they outsourced customer service

[Spunky]

Originally Posted by MrIzzz

i did fix it myself, and i knew it was the power supply from the beginning, but i am just so pissed off that a PC only a year and a half old would blow a supply this quick. i still have my old HP, its 5 years old and i've had only minimal issues with that

Do you shut it off after you use it or let it run 24/7?

[MrIzzz]

Originally Posted by Sly

When I have problems I just get them fixed right away. Warranties and such are always a pain in the ass.

On another note, don't you have a secondary computer? You aren't a true webmaster!

yeah, i have a second one, but its 5 years old and i use it to just check my sites, all of my more important applications are on this PC

[MrIzzz]

Originally Posted by GiantGnome

i was waiting for you to say you discovered the computer was unplugged.

lemme tell ya, thats the first thing i checked

[rollinOn20s]

Brutal, should of told em, to GFY, hehe!

[MrIzzz]

Originally Posted by mortenb

Sounds like you had a really fun day.. :-)

it was a blast, lol, shit always happens when you dont need it to

[MrIzzz]

Originally Posted by sickkittens

I dread calling customer service these days.

there is no such thing as good customer service, and even worse is dialing through the damn automated attendents

[MrIzzz]

Originally Posted by spunky

Do you shut it off after you use it or let it run 24/7?

i shut it off every night, as i did with my HP as well, and i never had a problem with my HP

[viki]

Originally Posted by MrIzzz

its true, it was really bad, but most of my time spent was arguing over how they owe me a new power supply, lol, and in the end they gave in and got me that credit towards my account.

seriously though, i believe in outsourcing certain jobs, but not ones that require the person to speak fluent english. its ridiculous that they outsourced customer service

I recall another time recently when I had to call Microsoft for an alphanumeric product key. What a disaster that was. He tried 10 times to communicate one statement to me, and it was the following: "The cursor will tab over to the next box by itself". I was about to rip my eyeballs out.

[sickkittens]

Originally Posted by MrIzzz

there is no such thing as good customer service, and even worse is dialing through the damn automated attendents

I love it how it takes 20 minutes do get the "speak with someone" option.

[sickkittens]

Or better yet, who doesn't love spending 30 minutes on the phone only to get disconnected for no reason at all.

[Muff]

The worst thing with customer service. They have you manually enter account information over the keypad and then when you finally get someone on the bloody phone they ask for the same damn information that you've already entered.

[sickkittens]

And another thing. Why do all of these companies have you put in info during the automated process and then when you speak to a real person, they ask you the same damn info?

[sickkittens]

Originally Posted by Muff

The worst thing with customer service. They have you manually enter account information over the keypad and then when you finally get someone on the bloody phone they ask for the same damn information that you've already entered.

Haha. I just finished typing that.

[viki]

Let's all get really heated about this and take a trip to India!

[MrIzzz]

Originally Posted by viki

I recall another time recently when I had to call Microsoft for an alphanumeric product key. What a disaster that was. He tried 10 times to communicate one statement to me, and it was the following: "The cursor will tab over to the next box by itself". I was about to rip my eyeballs out.

i've been there before

[MrIzzz]

yooo muff and sickkittens, i am laughing like crazy here. because thats what they made me do at dell tonight too, lol

[sickkittens]

Originally Posted by MrIzzz

yooo muff and sickkittens, i am laughing like crazy here. because thats what they made me do at dell tonight too, lol

It's funny because, for me, even when I ask to speak w/ someone else they still go over the same info...

"what is your pets name?"

WTF? I just told you 10 times.

[sickkittens]

It's so obvious that they are reading too.

[sickkittens]

The funniest part is that you can barely understand them yet they say...

"Hello, my name is Ralph".

"Hello, my name is Barry".

"Hello, my name is Michael".

Yeah, surreeeee it is.

[MrIzzz]

Originally Posted by sickkittens

The funniest part is that you can barely understand them yet they say...

"Hello, my name is Ralph".

"Hello, my name is Barry".

"Hello, my name is Michael".

Yeah, surreeeee it is.

i love having to spell a word out to them,
"ok i'm from new york...

nancy, edward, walter young, ozzy, ralph, kevin.

did you get that?"

lol and they still fuck it up

[jonesy]

call during the day and only speak to an american cust service rep (at night its india) and keep asking for that persons boss and on.

it took me 6 months, many HOURS on the phone, a letter and a call to a senoir vp to get $500 bucks back which dell owed me.

fuck dell

[Pete-KT]

Dell india support SUCKS, they hung up on us 3 times one day in the office when we said we couldnt understand them, Dell finally returned corporate support o the US and i dont have to deal with those idiots anymore

[sickkittens]

Originally Posted by Pete-KT

Dell india support SUCKS, they hung up on us 3 times one day in the office when we said we couldnt understand them, Dell finally returned corporate support o the US and i dont have to deal with those idiots anymore

I can't stand them. With another service/company, I called to cancel. The guy wouldn't let me and to top it off he added charges to my account and automatically signed me up to some lame ass long-term agreement that had no use for me.

[reynold]

Nice story Izz.