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dell is the worst, and you're right about having to follow all the stupid steps. i called them up once to ask if a certain harddrive would work for a certain dell laptop. the guy refused to tell me the information without all kinds of verification numbers. within 20 minutes, i was flipping out because (obviously) that kind of information should be available to everyone. i never did get the info out of that guy, he hung up on me.
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