so i'm chilling at home when i decide to finally turn on my PC. i push the cute little button and NADA. no power no nothing, totally out of the blue. so i get on the phone with Dell, forgetting that their damn call center is located in India
after 45 minutes on hold i get a tech who reads me line for line her entire manual, while i tell her that i just want a new power supply. so she tells me i have to follow all of her steps one by one.
soooooo, after 45 minutes of this i have unplugged every cable in my PC and i have removed every card as well. then she finally tells me its either my power supply or my mother board
she was a genius.
ok, so i tell her i want a refund for the amount of the power supply that i now will have to go out and buy and she tells me that i am no longer under warranty, so now after an hour and a half i am finally getting pissed off, so i tell her to put someone on the phone that can help me because i dont want to talk to her anymore.
30 minutes later, i get a customer rep who wants to give me a $25 coupon
so i flipped out on her and told her that i am never buying another defunct piece of garbage dell product ever again and that a coupn would be useless. yadda yada yada and then she finally comes back and tells me that she can credit my account $50 but it wont appear for 3 months
so i say do it, thank you, goodnight.
now i am still left without a working computer and i have lost 2 and a half hours now. so i go outside to get itno my car and i didnt even realize that during those 2+ hours it had been snowing like crazy outside. and CompUSA was closing in 20 minutes.
so i fishtail all the way to compusa, find a 400 watt power supply and i also buy myself a new video card.
moral of the story, customer support is useless and never drive in the snow while you are pissed off, just wait till the next day to post on the board. thank you. i even left out some other details so i would not bore you all