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Old 04-19-2004, 07:59 AM   #1
CCFool
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Netbilling Problems

http://www.netbilling.com

http://secure.netbilling.com

Been down/dead/slow for a while now.

This looks like a DDOS maybe.
Please tell me it's not so.

Already losing sales...
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Old 04-19-2004, 08:01 AM   #2
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looks like they host with candid. No system montioring I asssume ???
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Old 04-19-2004, 08:08 AM   #3
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Candid?

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Old 04-19-2004, 08:37 AM   #4
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Hi,

They host at Exodus and other places in Chicago. Only the Netbilling.com info site is at Candid. I just called and was told there is a network router issue at Exodus and they are working to redirect traffic while it is being fixed. Should be about 30 more minutes ETA. Netbilling.com comes up fine for me here though.

Z
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Old 04-19-2004, 08:38 AM   #5
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Quote:
Originally posted by Zprogramz
Hi,

They host at Exodus and other places in Chicago. Only the Netbilling.com info site is at Candid. I just called and was told there is a network router issue at Exodus and they are working to redirect traffic while it is being fixed. Should be about 30 more minutes ETA. Netbilling.com comes up fine for me here though.

Z
Thanks...try refreshing though...


http://secure.netbilling.com is the one that needs to be up.

I hope it's fixed soon.


Kind of strage both were out though?

If they are at different datacenters, why are both having problems?

Last edited by CCFool; 04-19-2004 at 08:41 AM..
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Old 04-19-2004, 08:42 AM   #6
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Not sure if it's related...but IBill is under a DDos attack this AM.

http://gfyboard.com/showthread.php?s=&threadid=271644
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Old 04-19-2004, 08:46 AM   #7
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Quote:
Originally posted by Zprogramz
Hi,

They host at Exodus and other places in Chicago. Only the Netbilling.com info site is at Candid. I just called and was told there is a network router issue at Exodus and they are working to redirect traffic while it is being fixed. Should be about 30 more minutes ETA. Netbilling.com comes up fine for me here though.

Z
My apologies, it appears that the secure system is hosted on Cable & Wiresless (Exodus).
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Old 04-19-2004, 09:10 AM   #8
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I don't buy it.

netbilling.com and secure.netbilling.com are both having issues.
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Old 04-19-2004, 09:17 AM   #9
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It doesn't take 2 hours to replace a router.
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Old 04-19-2004, 09:32 AM   #10
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I called Netbillng and this is what they told me:


We had a power outage, our systems went down and our techs are working to fix it.

It should be up in 30 min.



Riiiiiighhhht.

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Old 04-19-2004, 12:02 PM   #11
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Old 04-19-2004, 12:06 PM   #12
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This can not be good for biz...
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Old 04-19-2004, 12:58 PM   #13
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Quote:
Originally posted by CCFool
I called Netbillng and this is what they told me:


We had a power outage, our systems went down and our techs are working to fix it.

It should be up in 30 min.



Riiiiiighhhht.

Hi,

Actually our call center and sales offices did have a power outage this morning along with 250 other buildings in the area. This does not have anything to do with the downtime though. We were hit with a similar DDOS attack as Ibill. Our network enginerrs are working hard to divert traffic and block IPS to subside the attack. I will make a new post as I get more information and resolution.

Thank you, Mitch Farber
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Old 04-19-2004, 01:00 PM   #14
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If netbilling is hosted by Candid, i'm going to re-think using them.. they are the WORST hosting company I've ever used. my god, just thinking about my past experiences with those bastards makes me quiver.. arg!


-BR
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Old 04-19-2004, 01:10 PM   #15
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Quote:
Originally posted by Infanz
If netbilling is hosted by Candid, i'm going to re-think using them.. they are the WORST hosting company I've ever used. my god, just thinking about my past experiences with those bastards makes me quiver.. arg!


-BR
Hi,

We have a server at Candid that only handles the netbilling.com site. This has nothing to do with our transaction and data center in Chicago.

Thank you, Mitch Farber
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Old 04-19-2004, 01:12 PM   #16
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We have made progress with transactions going through and the admin up as well. It may be intermittent as we redirect more traffic.

Thank you, Mitch Farber
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CEO - NETbilling, Inc.
Email / Phone: 888-357-8166 / 661-252-2456
Transaction processing & 24/7 call center services with exceptional rates and flexibility, since 1998!

Last edited by NETbilling; 04-19-2004 at 01:16 PM..
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Old 04-19-2004, 02:24 PM   #17
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All systems have returned to normal operation.

Thank you, Mitch Farber
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CEO - NETbilling, Inc.
Email / Phone: 888-357-8166 / 661-252-2456
Transaction processing & 24/7 call center services with exceptional rates and flexibility, since 1998!
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