I need some advice, my first customer is unhappy. - GoFuckYourself.com

Marcus · 01-09-2004, 10:39 AM

Last night I started promoting my first paysite (my own) and I got a sale, which made me happy, but today the guy cancelled and he put his excuse as "not satisfied with the content", which I dont understand because I waited this long to start my first site so I could LOAD the site up with content and make members happy.

So I want to know, you think I should email him and ask for his opinion, and maybe offer him a couple of bucks via paypal for his time, or should I just not email him and forget about it?

skillfull · 01-09-2004, 10:40 AM

give him a free access and ask what he would like on the site ;)

Oracle Porn · 01-09-2004, 10:41 AM

give me a free access and ask what I would like on the site ;)

toonces · 01-09-2004, 10:41 AM

Its a numbers game. You cant judge the success of a paysite by one member. Get some real stats and some consistency then make the call.

pr0 · 01-09-2004, 10:41 AM

he might have just picked a random reason

Ben-MensNiche · 01-09-2004, 10:43 AM

Quote:

Originally posted by Oracle Porn
give me a free access and ask what I would like on the site ;)

and me too...of course, if you give us all free access, we'll help you put together a killer strategy to KEEP your members.

Weppel · 01-09-2004, 10:44 AM

Quote:

Originally posted by pr0
he might have just picked a random reason

NetRodent · 01-09-2004, 10:45 AM

Don't worry too much about it. One guy's opinion doesn't matter much. If it makes you feel better, email the guy and ask him what he didn't like about the site.

A better gauge of a sites quality is how it converts and how long it retains. What people say isn't always an accurate representation of the facts since satisfied people are less likely to write in than those who have complaints.

smproduction · 01-09-2004, 10:46 AM

Maybe he just doesnt want to be rebilled cos there is still not enough content

powerbubba · 01-09-2004, 10:46 AM

I tend to believe he left because he wasn't satisfied. We have a very low chargeback rate on credit cards, perhaps 1 in 500. One reason we believe is that we give a very good presentation of what's in the member's section. So when they join, it's basically what they've already seen.

Does your preview section indicate what's available in the member's section? Should at least be the same if not some additional bonus items.

lock · 01-09-2004, 10:47 AM

Give him free access as recommended wait till you have a few more members you will find that most should be happy judge from a recurring member all members that quit after first months think same thing or got to see it all.

PurrrsianPussyKat · 01-09-2004, 10:49 AM

Check your logs and see what exactly he did with his membership.

Chances are, unless you have it blocked, he just unleashed a bot that downloaded your entire members section and then canceled/requested a refund. Happened to us when we had a pay site, and then we set it up where bots were blocked. My guess is the guy did that to you. I could be wrong, but figured I'd pass it on as a possibility.

Project-Shadow · 01-09-2004, 11:51 AM

Quote:

Originally posted by PurrrsianPussyKat
Check your logs and see what exactly he did with his membership.

Chances are, unless you have it blocked, he just unleashed a bot that downloaded your entire members section and then canceled/requested a refund.

pradaboy · 01-09-2004, 12:10 PM

probably just some standard answer... wait a bit till you had some decent traffic

Ironhorse · 01-09-2004, 02:56 PM

Quote:

Originally posted by Oracle Porn
give me a free access and ask what I would like on the site ;)

I'll take one of those please, make mine with jelly though

beemk · 01-09-2004, 03:03 PM

hes probably just a scammer

emmanuelle · 01-09-2004, 04:22 PM

That's a common reason for brand new sites- it's not their fault that your site is brand new, and not stuffed with years of updates.
It takes time, you'll figure it out :-)

tony286 · 01-09-2004, 04:31 PM

That not everyone will like it works when its been up for a while . If you just launched and one of your frist members complained time to look at the content see what you can do better .Is it content you shoot your self or wornout bought stuff that was on sale or bought stuff thats all over the place.

myjah · 01-09-2004, 04:33 PM

he's a cheapo...doesn't wan't to pay. forget about it

Holly · 01-09-2004, 04:35 PM

Quote:

Originally posted by Oracle Porn
give me a free access and ask what I would like on the site ;)

It's a gay site, so be sure to tell us what you think of all the penis sizes. Are they big enough to satisfy you? Which ones turned you on? Take notes.

01-09-2004, 10:39 AM	#1
Marcus Confirmed User Industry Role: Join Date: Jul 2001 Posts: 3,472	I need some advice, my first customer is unhappy. Last night I started promoting my first paysite (my own) and I got a sale, which made me happy, but today the guy cancelled and he put his excuse as "not satisfied with the content", which I dont understand because I waited this long to start my first site so I could LOAD the site up with content and make members happy. So I want to know, you think I should email him and ask for his opinion, and maybe offer him a couple of bucks via paypal for his time, or should I just not email him and forget about it?

01-09-2004, 10:40 AM	#2
skillfull Confirmed User Industry Role: Join Date: Apr 2003 Location: Quebec Calisse Posts: 4,716	give him a free access and ask what he would like on the site ;) __________________ mind at underdark dot cc SEO Analyst Thunder-Ball.net - Member

01-09-2004, 10:41 AM	#3
Oracle Porn Affiliate Industry Role: Join Date: Oct 2002 Location: Icq: 94-399-723 Posts: 24,433	give me a free access and ask what I would like on the site ;) __________________

01-09-2004, 10:41 AM	#4
toonces Confirmed User Join Date: Feb 2003 Location: #1 target in the free world Posts: 453	Its a numbers game. You cant judge the success of a paysite by one member. Get some real stats and some consistency then make the call. __________________ SIG TOO BIG! Maximum 120x60 button and no more than 3 text lines of DEFAULT SIZE and COLOR. Unless your sig is for a GFY top banner sponsor, then you may use a 624x80 instead of a 120x60.

01-09-2004, 10:41 AM	#5
pr0 rockin tha trailerpark Industry Role: Join Date: May 2001 Location: ~Coastal~ Posts: 23,088	he might have just picked a random reason __________________ __________ Loadedca$h - get sum! - Revengebucks - mmm rebills! - webair (gotz sErVrz)

01-09-2004, 10:45 AM	#8
NetRodent Confirmed User Join Date: Jan 2002 Location: In the walls of your house. Posts: 3,985	Don't worry too much about it. One guy's opinion doesn't matter much. If it makes you feel better, email the guy and ask him what he didn't like about the site. A better gauge of a sites quality is how it converts and how long it retains. What people say isn't always an accurate representation of the facts since satisfied people are less likely to write in than those who have complaints. __________________ "Every normal man must be tempted, at times, to spit on his hands, hoist the black flag, and begin slitting throats." --H.L. Mencken

01-09-2004, 10:46 AM	#9
smproduction Confirmed User Join Date: Jan 2003 Posts: 508	Maybe he just doesnt want to be rebilled cos there is still not enough content __________________ <a href="http://www.wishing.com/money/"><img src="http://www.wishing.com/money/promotools/referrals/bannerset2/wishing_affiliate_120x60_06.gif" border="0"><br><font face="Verdana, Arial" size="2"><b>Wishing.com</b>- Make over <b>$100.00</b> per sale with pills and patches</font></a>

01-09-2004, 10:46 AM	#10
powerbubba Confirmed User Join Date: Jan 2004 Posts: 358	I tend to believe he left because he wasn't satisfied. We have a very low chargeback rate on credit cards, perhaps 1 in 500. One reason we believe is that we give a very good presentation of what's in the member's section. So when they join, it's basically what they've already seen. Does your preview section indicate what's available in the member's section? Should at least be the same if not some additional bonus items. __________________ GreatGirls.com [email protected] CrowsCrypt.com - Exclusive High Quality Goth www.crowscrypt.com

01-09-2004, 10:47 AM	#11
lock Confirmed User Industry Role: Join Date: Jul 2003 Location: Australia Posts: 5,065	Give him free access as recommended wait till you have a few more members you will find that most should be happy judge from a recurring member all members that quit after first months think same thing or got to see it all. __________________ Traffic.Tools - 40+ Free Tools Free.Marketing - 150+ Free Tools Submission.Tools - 20+ Free Tools

01-09-2004, 10:49 AM	#12
PurrrsianPussyKat Confirmed User Join Date: Jan 2004 Location: Lost in the mountains Posts: 2,088	Check your logs and see what exactly he did with his membership. Chances are, unless you have it blocked, he just unleashed a bot that downloaded your entire members section and then canceled/requested a refund. Happened to us when we had a pay site, and then we set it up where bots were blocked. My guess is the guy did that to you. I could be wrong, but figured I'd pass it on as a possibility.

01-09-2004, 12:10 PM	#14
pradaboy sell me your banners Industry Role: Join Date: Dec 2003 Location: on the tubes Posts: 12,931	probably just some standard answer... wait a bit till you had some decent traffic __________________ Media Buyer - Sell me your traffic! FREE to register domains... Better than 99% of the crap sold here!

01-09-2004, 03:03 PM	#16
beemk CLICK HERE Industry Role: Join Date: Jan 2002 Posts: 20,829	hes probably just a scammer __________________ I host with Vacares

01-09-2004, 04:22 PM	#17
emmanuelle Confirmed User Join Date: Mar 2003 Location: Oh Canada! Posts: 3,662	That's a common reason for brand new sites- it's not their fault that your site is brand new, and not stuffed with years of updates. It takes time, you'll figure it out :-)

01-09-2004, 04:31 PM	#18
tony286 lurker Industry Role: Join Date: Aug 2002 Location: atlanta Posts: 57,021	That not everyone will like it works when its been up for a while . If you just launched and one of your frist members complained time to look at the content see what you can do better .Is it content you shoot your self or wornout bought stuff that was on sale or bought stuff thats all over the place.

01-09-2004, 04:33 PM	#19
myjah Back in the harbor Industry Role: Join Date: Sep 2003 Posts: 11,482	he's a cheapo...doesn't wan't to pay. forget about it __________________ VP of Marketing AVN Media Network Skype: AVNJill [email protected]