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Don't worry too much about it. One guy's opinion doesn't matter much. If it makes you feel better, email the guy and ask him what he didn't like about the site.
A better gauge of a sites quality is how it converts and how long it retains. What people say isn't always an accurate representation of the facts since satisfied people are less likely to write in than those who have complaints.
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"Every normal man must be tempted, at times, to spit on his hands, hoist the black flag, and begin slitting throats."
--H.L. Mencken
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