Telus fucked me in the ass today - GoFuckYourself.com

Brad-Wishing · 11-24-2003, 06:03 PM

Yeah. So I lost my ADSL connection again. To make a long story short we had static on our phone line - the repair rep came out and rewired our NID (phonebox) and fucked everything up.
We call in to get help and they say it will be 5 days to send someone out. Too bad so sad. We try to get a manager 4 times and every rep says no - too bad.

Ordered Shaw internet - hopefully it will come in by wednesday.

Horrible customer service. I am the most patient and understanding person ever. And to raise my blood pressure is almost an IMPOSSIBLE feat.

Amazing how a company can operate so terribly.

/vent

stocktrader23 · 11-24-2003, 06:06 PM

Those fucking phone companies and such are used to working in an uncompetitive market. Their BS will cost them tons of $$$ on shit like high speed internet access. That is of course unless your cable company is full of dickwads also.

kristin · 11-24-2003, 06:07 PM

Damn Canadians!

Brad-Wishing · 11-24-2003, 06:16 PM

Quote:

Originally posted by kristin
Damn Canadians!

Nope. This is an American phone company that bought BCTel out 3 years ago or more now. :D

Not Canadian at all.

KCat · 11-24-2003, 06:25 PM

I used to work for Telus & it's a joke of a company. I wanted to find out about getting a second net connection at home & phoned to find out what they're charging for DSL these days. They wanted $200 up front for the modem, so I went with Shaw cable instead. Awesome service, great speed, totally happy with it.

But Telus...charged my fucking phone bill the $200 even though I didn't order or get the DSL service! I called them 3 or 4 times, always assured that the charge would be removed from my bill. Eventually I ended up having to pay it because I got a disconnection notice. Fuckers!

Brad-Wishing · 11-24-2003, 06:29 PM

Yep. I have a $300 bill for services I don't even have. Such as dialup internet and long distance service.
Not to mention move fees, DSL install fees and more.

It's amazing. We've escalated to the Excecutive Resolution Team who have yet to call us back. The reps on the phones have NO idea what is going on.

When I told the rep the first time my ADSL was not working he ran me through some bullshit mickey mouse tests which I already did.

He then proceed to tell me my ADSL was not working. I laughed and said "No shit, you dumb bastard." and hung up. I have NO patience for these $8 an hour morons who are INCAPABLE of doing a simple job.

No one in that company has the ability to do anything. It needs to be shut down or deregulated.

fuzebox · 11-24-2003, 06:36 PM

5 days, you're lucky.

Telus has been under a lot of fire recently because of their service backlog... Guess what happens when you go and fire six thousand employees... It'll take a little longer.

There's some neurosurgeon out in the suburbs who's on call but his phone is down, and won't be restored for another 4 weeks. His cell also doesn't work at his house, he has to walk up to the top of the hill to get an analogue connection.

The company is fucked,.

Brad-Wishing · 11-24-2003, 06:40 PM

Nono. See it took 19 days to get THIS moron here who fucked it up even more.

49thParallel · 11-24-2003, 06:51 PM

Quote:

Originally posted by Brad-Wishing

Nope. This is an American phone company that bought BCTel out 3 years ago or more now. :D

Not Canadian at all.

Just had to correct you. TELUS is in fact a wholly Canadian owned company, headquartered in Calgary Alberta. TELUS used to be Alberta Government Telephones (AGT), and picked the TELUS name when the Alberta Government removed themselves from the telecommunications industry.

the Shemp · 11-24-2003, 06:54 PM

Quote:

Originally posted by Brad-Wishing
Yeah. So I lost my ADSL connection again. To make a long story short we had static on our phone line - the repair rep came out and rewired our NID (phonebox) and fucked everything up.
We call in to get help and they say it will be 5 days to send someone out. Too bad so sad. We try to get a manager 4 times and every rep says no - too bad.

Ordered Shaw internet - hopefully it will come in by wednesday.

Horrible customer service. I am the most patient and understanding person ever. And to raise my blood pressure is almost an IMPOSSIBLE feat.

Amazing how a company can operate so terribly.

/vent

Shaw hi speed cable is better than that useless telus anyway.

RaGe · 11-24-2003, 07:15 PM

I wish Shaw was available here in Toronto.. ugh

Spunky · 11-24-2003, 08:39 PM

I have no complaints with Telus..I just upgraded to 2.5 dsl and it seems great and it only took them about a week to install it. *shrugs*

StuartD · 11-24-2003, 08:44 PM

Quote:

Originally posted by the Shemp

Shaw hi speed cable is better than that useless telus anyway.

the lesser of two evils really...

I complain to friends about Telus on a daily basis. We have a business adsl line in the office with Telus and I swear that it's messed up on a daily basis... it's a constant headache.

And I also am not impressed that within the course of a week I went from 0 spam to 1000's of spam every day to my telus email address. One day they're hurting for money and the next day I'm getting 1000's of spam every day... coincidence??

11-24-2003, 06:03 PM	#1
Brad-Wishing Confirmed User Join Date: Oct 2003 Posts: 2,415	Telus fucked me in the ass today Yeah. So I lost my ADSL connection again. To make a long story short we had static on our phone line - the repair rep came out and rewired our NID (phonebox) and fucked everything up. We call in to get help and they say it will be 5 days to send someone out. Too bad so sad. We try to get a manager 4 times and every rep says no - too bad. Ordered Shaw internet - hopefully it will come in by wednesday. Horrible customer service. I am the most patient and understanding person ever. And to raise my blood pressure is almost an IMPOSSIBLE feat. Amazing how a company can operate so terribly. /vent __________________ SIG TOO BIG! Maximum 120x60 button and no more than 3 text lines of DEFAULT SIZE and COLOR. Unless your sig is for a GFY top banner sponsor, then you may use a 624x80 instead of a 120x60.

11-24-2003, 06:06 PM	#2
stocktrader23 Let's do some business. Industry Role: Join Date: Jan 2003 Location: The dirty south. Posts: 18,781	Those fucking phone companies and such are used to working in an uncompetitive market. Their BS will cost them tons of $$$ on shit like high speed internet access. That is of course unless your cable company is full of dickwads also. __________________ Hands Free Adult - Join Once, Earn For Life "I try to make a habit of bouncing my eyes up to the face of a beautiful woman, and often repeat “not mine” in my head or even verbally. She’s not mine. God has her set aside. She’s not mine. She’s His little girl, and she needs me to fight for her by keeping my eyes where they should be."

11-24-2003, 06:07 PM	#3
kristin GOO! Industry Role: Join Date: Sep 2002 Location: Back Home : ) Posts: 9,768	Damn Canadians! __________________ Vacares rules. "Usually only fat guys have the kind of knowledge and ability that Kristin has."

11-24-2003, 06:29 PM	#6
Brad-Wishing Confirmed User Join Date: Oct 2003 Posts: 2,415	Yep. I have a $300 bill for services I don't even have. Such as dialup internet and long distance service. Not to mention move fees, DSL install fees and more. It's amazing. We've escalated to the Excecutive Resolution Team who have yet to call us back. The reps on the phones have NO idea what is going on. When I told the rep the first time my ADSL was not working he ran me through some bullshit mickey mouse tests which I already did. He then proceed to tell me my ADSL was not working. I laughed and said "No shit, you dumb bastard." and hung up. I have NO patience for these $8 an hour morons who are INCAPABLE of doing a simple job. No one in that company has the ability to do anything. It needs to be shut down or deregulated. __________________ SIG TOO BIG! Maximum 120x60 button and no more than 3 text lines of DEFAULT SIZE and COLOR. Unless your sig is for a GFY top banner sponsor, then you may use a 624x80 instead of a 120x60.

11-24-2003, 06:40 PM	#8
Brad-Wishing Confirmed User Join Date: Oct 2003 Posts: 2,415	Nono. See it took 19 days to get THIS moron here who fucked it up even more. __________________ SIG TOO BIG! Maximum 120x60 button and no more than 3 text lines of DEFAULT SIZE and COLOR. Unless your sig is for a GFY top banner sponsor, then you may use a 624x80 instead of a 120x60.

11-24-2003, 06:25 PM	#5
KCat Confirmed User Join Date: Sep 2002 Location: PNW Posts: 2,204	I used to work for Telus & it's a joke of a company. I wanted to find out about getting a second net connection at home & phoned to find out what they're charging for DSL these days. They wanted $200 up front for the modem, so I went with Shaw cable instead. Awesome service, great speed, totally happy with it. But Telus...charged my fucking phone bill the $200 even though I didn't order or get the DSL service! I called them 3 or 4 times, always assured that the charge would be removed from my bill. Eventually I ended up having to pay it because I got a disconnection notice. Fuckers!

11-24-2003, 06:36 PM	#7
fuzebox making it rain Industry Role: Join Date: Oct 2003 Location: seattle Posts: 22,119	5 days, you're lucky. Telus has been under a lot of fire recently because of their service backlog... Guess what happens when you go and fire six thousand employees... It'll take a little longer. There's some neurosurgeon out in the suburbs who's on call but his phone is down, and won't be restored for another 4 weeks. His cell also doesn't work at his house, he has to walk up to the top of the hill to get an analogue connection. The company is fucked,.

11-24-2003, 07:15 PM	#11
RaGe Confirmed User Join Date: Jan 2002 Location: Toronto Posts: 1,158	I wish Shaw was available here in Toronto.. ugh __________________ Get your guaranteed gallery listings on bunnyteens.com! Over 650k hits daily. One of the original thumb TGPs! Click here.

11-24-2003, 08:39 PM	#12
Spunky I need a beer Industry Role: Join Date: Jun 2002 Location: ♠ Toiletville ♠ Posts: 133,944	I have no complaints with Telus..I just upgraded to 2.5 dsl and it seems great and it only took them about a week to install it. shrugs __________________ *YOUR INFORMATION HERE*