NETbilling/Merrick difficulty - GoFuckYourself.com

Chris98 · 07-12-2020, 04:03 PM

Launching a new site with a new tech that changes the economics of sites in my category. My NETbilling rep has been helping me through the process, but over the last few weeks, Merrick has stopped responding. My rep has escalated to their supervisor (of their own volition; I didn't ask), but it feels to me like maybe the person on the Merrick side does not think the site is worth their time (i.e. the Merrick side probably thinks the tech is the same as the others [or has no opinion on it] and that the site will not get big).

Looking for someone either at NETbilling or another processor that has higher level contacts at an acquiring bank and that has latitude to make their own judgement calls about who to help. I will show them the site and reveal how it works so they can decide if I am worth helping relative to the potential revenue growth.

Thanks for your time.

OldJeff · 07-13-2020, 03:11 AM

No idea how long you have been dealing with merchant banks, but my experience has been:

Speed of Motion in the world (fastest to slowest)

Glacier Melt
Continental Drift
Bank

NALEM · 07-13-2020, 05:59 AM

Owner of NetBilling: Mitch at NetBilling dot com

plsureking · 07-13-2020, 08:26 AM

Quote:

Originally Posted by OldJeff

No idea how long you have been dealing with merchant banks, but my experience has been:

Speed of Motion in the world (fastest to slowest)

Glacier Melt
Continental Drift
Bank

whats up Jeff!!

#

Chris98 · 07-13-2020, 04:00 PM

Quote:

Originally Posted by NALEM

Owner of NetBilling: Mitch at NetBilling dot com

Anyone know if that is likely to get me in trouble? / Is he receptive to that kind of jumping the queue?

Chris98 · 07-13-2020, 04:04 PM

Quote:

Originally Posted by OldJeff

No idea how long you have been dealing with merchant banks, but my experience has been:

Speed of Motion in the world (fastest to slowest)

Glacier Melt
Continental Drift
Bank

Heheheheh

plsureking · 07-13-2020, 04:08 PM

Quote:

Originally Posted by Chris98

Anyone know if that is likely to get me in trouble? / Is he receptive to that kind of jumping the queue?

you are a client. there are a lot of billers...

#

NALEM · 07-13-2020, 05:51 PM

Quote:

Originally Posted by Chris98

Anyone know if that is likely to get me in trouble? / Is he receptive to that kind of jumping the queue?

In the recent past, he actively posted his email here. Unlike Octav from Paxum (where they are known for closing accounts of those that complain), Mitch from NetBilling and Brad from Mojo are hands on owners, who are known to get open issues resolved quickly.

Good luck!

Major (Tom) · 07-13-2020, 08:12 PM

I think it’s covid. Everyones support sucks lately.

Chris98 · 07-14-2020, 05:03 PM

Quote:

Originally Posted by DukeSkywalker

I think it’s covid. Everyones support sucks lately.

My rep keeps saying that the slowdowns are COVID related. However, I heard from one of the major submerchant-type processors today (because I'm considering alternatives to NETbilling/Merrick) that as of the first of this month (July), that the processor had switched everything (i.e. themsevles and all submerchants) from Merrick to Esquire (not sure I heard the name correctly).

Kinda makes me wonder if the real reason for the delay is that Merrick is thinking about exiting the business.

NETbilling · 07-14-2020, 10:45 PM

Hi,

Just saw this. Have you spoken to our sales team about this? I am happy
to personally help as well. Can you please email me tonight at [email protected] with all of your details and we will discuss in our sales meeting tomorrow and get back to you?

Thanks, Mitch

NETbilling · 07-14-2020, 10:46 PM

Quote:

Originally Posted by NALEM

In the recent past, he actively posted his email here. Unlike Octav from Paxum (where they are known for closing accounts of those that complain), Mitch from NetBilling and Brad from Mojo are hands on owners, who are known to get open issues resolved quickly.

Good luck!

Thank you and you are correct!

Chris98 · 07-15-2020, 10:44 AM

Quote:

Originally Posted by NETbilling

Hi,

Just saw this. Have you spoken to our sales team about this? I am happy
to personally help as well. Can you please email me tonight at [email protected] with all of your details and we will discuss in our sales meeting tomorrow and get back to you?

Thanks, Mitch

Yes sir, I raised the concerns with my rep. In my opinion he handled it professionally and appropriately within his scope by reporting it up the chain. I sent you the relevant email thread as requested with the subject line "per your gfy request". I also sent my phone number for discussion of the tech / economic part.
Respectfully, Chris

Chris98 · 07-16-2020, 04:07 PM

This has been resolved by sending my account to another bank and getting it approved. I would like to thank Mitch and his team for resolving the issue professionally.

NETbilling · 07-17-2020, 12:27 AM

Quote:

Originally Posted by Chris98

Yes sir, I raised the concerns with my rep. In my opinion he handled it professionally and appropriately within his scope by reporting it up the chain. I sent you the relevant email thread as requested with the subject line "per your gfy request". I also sent my phone number for discussion of the tech / economic part.
Respectfully, Chris

Hi Chris,

Glad we could help. Banks are moving a little slower right now but we do what we can!

Mitch

07-12-2020, 04:03 PM	#1
Chris98 Registered User Industry Role: Join Date: Apr 2018 Posts: 6	NETbilling/Merrick difficulty Launching a new site with a new tech that changes the economics of sites in my category. My NETbilling rep has been helping me through the process, but over the last few weeks, Merrick has stopped responding. My rep has escalated to their supervisor (of their own volition; I didn't ask), but it feels to me like maybe the person on the Merrick side does not think the site is worth their time (i.e. the Merrick side probably thinks the tech is the same as the others [or has no opinion on it] and that the site will not get big). Looking for someone either at NETbilling or another processor that has higher level contacts at an acquiring bank and that has latitude to make their own judgement calls about who to help. I will show them the site and reveal how it works so they can decide if I am worth helping relative to the potential revenue growth. Thanks for your time.

07-13-2020, 03:11 AM	#2
OldJeff Big Fucking hahahaha Industry Role: Join Date: Feb 2003 Posts: 2,047	No idea how long you have been dealing with merchant banks, but my experience has been: Speed of Motion in the world (fastest to slowest) Glacier Melt Continental Drift Bank __________________ "As pornographers we must act responsibly! ;))"- Nickatilynx I might be Old and Tired, but at least I don't support a whiney cunt

07-13-2020, 05:59 AM	#3
NALEM Confirmed User Industry Role: Join Date: Nov 2010 Location: Where ever Delta flies Posts: 3,134	Owner of NetBilling: Mitch at NetBilling dot com __________________ "The time men spend in trying to impress others they could spend in doing the things by which others would be impressed."

07-13-2020, 08:12 PM	#9
Major (Tom) Noticing Industry Role: Join Date: Nov 2003 Location: Null Posts: 29,880	I think it’s covid. Everyones support sucks lately. __________________ My mother said, to get things done You'd better not mess with Major Tom

07-14-2020, 10:45 PM	#11
NETbilling Confirmed User Industry Role: Join Date: Jan 2002 Location: Huntington Beach, CA Posts: 8,582	Hi, Just saw this. Have you spoken to our sales team about this? I am happy to personally help as well. Can you please email me tonight at [email protected] with all of your details and we will discuss in our sales meeting tomorrow and get back to you? Thanks, Mitch __________________ Mitch Farber CEO - NETbilling, Inc. Email / Phone: 888-357-8166 / 661-252-2456 Transaction processing & 24/7 call center services with exceptional rates and flexibility, since 1998!

07-16-2020, 04:07 PM	#14
Chris98 Registered User Industry Role: Join Date: Apr 2018 Posts: 6	This has been resolved by sending my account to another bank and getting it approved. I would like to thank Mitch and his team for resolving the issue professionally.