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Chris98 · 07-12-2020, 04:03 PM

Launching a new site with a new tech that changes the economics of sites in my category. My NETbilling rep has been helping me through the process, but over the last few weeks, Merrick has stopped responding. My rep has escalated to their supervisor (of their own volition; I didn't ask), but it feels to me like maybe the person on the Merrick side does not think the site is worth their time (i.e. the Merrick side probably thinks the tech is the same as the others [or has no opinion on it] and that the site will not get big).

Looking for someone either at NETbilling or another processor that has higher level contacts at an acquiring bank and that has latitude to make their own judgement calls about who to help. I will show them the site and reveal how it works so they can decide if I am worth helping relative to the potential revenue growth.

Thanks for your time.

07-12-2020, 04:03 PM
Chris98 Registered User Industry Role: Join Date: Apr 2018 Posts: 6	NETbilling/Merrick difficulty Launching a new site with a new tech that changes the economics of sites in my category. My NETbilling rep has been helping me through the process, but over the last few weeks, Merrick has stopped responding. My rep has escalated to their supervisor (of their own volition; I didn't ask), but it feels to me like maybe the person on the Merrick side does not think the site is worth their time (i.e. the Merrick side probably thinks the tech is the same as the others [or has no opinion on it] and that the site will not get big). Looking for someone either at NETbilling or another processor that has higher level contacts at an acquiring bank and that has latitude to make their own judgement calls about who to help. I will show them the site and reveal how it works so they can decide if I am worth helping relative to the potential revenue growth. Thanks for your time.