NETbilling/Merrick difficulty
 

Launching a new site with a new tech that changes the economics of sites in my category. My NETbilling rep has been helping me through the process, but over the last few weeks, Merrick has stopped responding. My rep has escalated to their supervisor (of their own volition; I didn't ask), but it feels to me like maybe the person on the Merrick side does not think the site is worth their time (i.e. the Merrick side probably thinks the tech is the same as the others [or has no opinion on it] and that the site will not get big).

Looking for someone either at NETbilling or another processor that has higher level contacts at an acquiring bank and that has latitude to make their own judgement calls about who to help. I will show them the site and reveal how it works so they can decide if I am worth helping relative to the potential revenue growth.

Thanks for your time.

No idea how long you have been dealing with merchant banks, but my experience has been:


Speed of Motion in the world (fastest to slowest)

Glacier Melt
Continental Drift
Bank

Owner of NetBilling: Mitch at NetBilling dot com

:1orglaugh:1orglaugh

whats up Jeff!!

#

Anyone know if that is likely to get me in trouble? / Is he receptive to that kind of jumping the queue?

Heheheheh

:1orglaugh you are a client. there are a lot of billers...

#

In the recent past, he actively posted his email here. Unlike Octav from Paxum (where they are known for closing accounts of those that complain), Mitch from NetBilling and Brad from Mojo are hands on owners, who are known to get open issues resolved quickly.

Good luck!

I think it’s covid. Everyones support sucks lately.

My rep keeps saying that the slowdowns are COVID related. However, I heard from one of the major submerchant-type processors today (because I'm considering alternatives to NETbilling/Merrick) that as of the first of this month (July), that the processor had switched everything (i.e. themsevles and all submerchants) from Merrick to Esquire (not sure I heard the name correctly).

Kinda makes me wonder if the real reason for the delay is that Merrick is thinking about exiting the business.

Hi,

Just saw this. Have you spoken to our sales team about this? I am happy
to personally help as well. Can you please email me tonight at [email protected] with all of your details and we will discuss in our sales meeting tomorrow and get back to you?

Thanks, Mitch

Thank you and you are correct!

Yes sir, I raised the concerns with my rep. In my opinion he handled it professionally and appropriately within his scope by reporting it up the chain. I sent you the relevant email thread as requested with the subject line "per your gfy request". I also sent my phone number for discussion of the tech / economic part.
Respectfully, Chris

This has been resolved by sending my account to another bank and getting it approved. I would like to thank Mitch and his team for resolving the issue professionally.

Hi Chris,

Glad we could help. Banks are moving a little slower right now but we do what we can!

Mitch