Redfield

50 Missed Payments

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i love apple pie

JustJ

So this just in. Heard Zombaio Intermediary bank is charging $20, then the receiving bank a person uses charged $10-$20. Just heard about a guy getting charged $40 to receive his payment via wire.

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CHARGER

$42 plus $15.01 to get my wire

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592577093<---- icq me.... LET THE PLAYA PLAY

BIGTYMER

Last payment I got hit my bank on 7/29.

I know they had some banking issues. Hope I get paid soon.

Zombaio_Tomas

Hi,
Some intermediate banks Nordea used for US wires sometimes charged extra. This will be better for many of you now with Commerzbank who has domestic setup in the US.

We are also introducing ACH and RedPass Direct Payments within a very short time which will be a very good alternative to wires to banks charging the extra fee.

CHARGER: You really need to contact me! We have been trying to reach you... please send me an email or call me at +1-650-215-1190

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Zombaio_Tomas

Zombaio does not have an intermediary bank. The receiving bank sometimes has a intermediary bank to be able to receive international wires. If you are receiving money from Zombaio or ANY other international wire, you fee will be exactly the same. Discuss this with your bank, and see what they can do. It is only in VERY FEW cases an intermediary bank is used.

Our recommendations:

1) Ask the bank for a BIC/SWIFT code and provide us with that code (if you have not already done this). Many times when we just receive the routing and bank account number, the receiving bank must use an intermediary bank. Providing us with your BIC/SWIFT code may help you to skip the intermediary bank.

2) Switch bank or open an account for your international wires in another bank. For example we know that Chase is using themselves as intermediary bank and charge you a fee for that . While for example Bank of America does not charge you for incoming international wires (tested on Florida branch).

3) Set weekly or monthly payouts instead of daily to save in on wire fees.

4) Hold on a few more weeks till we release RedPass and introduce ACH. If not 1-3 will solve your wire fees problem, this will definitely!

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proton

Good to see questions answered at least since that can sometimes be rare around here.

xxxman2

still No wire for me ((
9904811

Zombaio_Tomas

Some banks hold funds too long before they place it on your account. This becomes very obvious now when we see cleared wires from some days ago and still no clearing from others. To have the money cleared faster, do this:

Contact support and ask for the swift wire receipt from Nordea. You should receive an PDF instantly. Mail the receipt to your bank contact and ask them to manually place the money on your account since it is sent with SWIFT inter company method (express).

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JustJ

Tomas,

I heard SWIFT was used and still charged an intermediary. And to make it more confusing. No Intermediary charge for 3 wires, then charges for 2 wires, then no charge for 1, then missing payment, then charges for current.

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SwirlsGirl

To make it more confusing, I have Zombaio Jesper telling us thru live support yesterday that zombaios intermediary bank is wells fargo PHILADELPHIA branch

What in the Sam Hell is going on??

Zombaio don't have my monies

Intermediary Bank don't have my monies

My business bank don't have my monies

Swirlsgirls don't have the monies

now account is overdrawn because zombaio is late with my monies....even though they took the monies from my customers almost a month ago

Now I ask you ....Who works for who people as critical as I have been of the other processor at least I can say that in 7 years not 1 single payout delay or excuse....not 1 in seven years thanks for "getting that part right"

BIGTYMER

I hate to be a jerk but SwirlsGirl you should have money saved just incase something like this happens. If a late payment is making you overdrawn you need to find another job.

SwirlsGirl

No fucking shit sherlock, I should have money saved....fuck your self big time ...big tymer


You should have money saved also so you don't need your zombaio payout.. get the fuck out of here....

I don't suffer from gfy pride...ain't no shame in me admitting we are struggling to get by, so fuck you...you are such a high roller just tell zombaio they canhave your wire...clearly you got money saved and don't need the peanuts

The point should be if they need to keep my money for a month and still can't payout...they need another fucking job not me idiot

Zombaio_Tomas

No, that is your banks intermediary bank.

Anyway.. again..

Some banks hold funds too long before they place it on your account. This becomes very obvious now when we see cleared wires from some days ago and still no clearing from others. To have the money cleared faster, do this:

Contact support and ask for the swift wire receipt from Nordea. You should receive an PDF instantly. Mail the receipt to your bank contact and ask them to manually place the money on your account since it is sent with SWIFT inter company method (express).

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Zombaio_Tomas

There is no excuses for late payouts, we always do everything in our power to serve payouts as fast as possible. Most times we pay BEFORE the due date, and very few times after.

We hold funds for 14 days because we receive them from the different acquirers between 7-14 days from the transaction date. I don't know where you get the "month" from, unless you have chosen to have monthly payouts.

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SwirlsGirl

I am speaking as a matter of principal and it is a very simple one....the payout I am waiting for is from funds that were taken from my customers credit cards about a month ago.

I am speaking that its already horrible to have to wait 2 weeks as you say because you hold funds... personally I think this is what gets you and companies like yours in trouble too often you are holding money that is not yours and when you hold it too long things like delays, and mishaps can happen...how about getting that money out of your possession and on to the rightful owners of the money more swiftly.

All I want is my money Thomas, I don't think I am being un reasonable I don't want to be hanging around in this thread when I have other things to do....

If other processing companies can ensure there are no delays with payouts what are they doing differently?

The point is very simple...those that are struggling to get by in the adult biz...and I know plenty are so don't be a gfy tough talking high roller...

The point is when we are already struglling and we have an expected payout date we make promises to pay other debts than the payout doesn't get here and we are looking stupid and silly trying to explain why a wire that was sent 5 days ago with a cost of 20 bucks to send it...still has not arrived...

we have the bank saying it was not received and the billing company saying it was sent...

the money is temporarily suspended in the 5th dimension somewhere because we don't have it...you don't have it...they don't have it??

WHo have it??? Help me find out who have it right this second...somebody have it

Monies must be somewhere and we have every lawful and humane reason to demand the immediate location of our funds...no more waiting...no more trusting...where the money at

someone's shitting and someone's farting, and it fucking stinks

V_RocKs

zombaio is a dumb name

mizmiz

How the fuck you fuck this nasty black guys on your site!?

SwirlsGirl

ask yo mama she taught me everything I know you probabaly ARE A ROBOT making dumb ass comment having nothing to do with zombaio not paying...ask them how come money sent 5 days ago by wire ain't here yet...thats the question

not some dumb fuck asking about black guys and sara swirls you sit there and jerk to black guys fucking white women like everyone else that does and says they don't so fuck all of you and find out where the money is

mizmiz

hehehe you just cracked me up...I dont care that you fuck black people but please fuck some better looking ones. (you deserve better) my white wiger bitch.
'Yo Yo'

SwirlsGirl

Hey thanks for clarity and if you see some good looking ones that can cover all bases no premature ejacs...lol send them my way...LOL

BIGTYMER

I'm far from a high roller but I have money saved. That is why I'm not screaming bloody murder like you right now. Obviously adult isn't working out very well for you.

2MuchMark

Swirlsgirl,

As Thomas said earlier, "We hold funds for 14 days because we receive them from the different acquirers between 7-14 days from the transaction date". Zombaio also has their own mechanisms in place to protect themselves against fraud which I'm sure costs a little more time to work out before paying you. Without these delays, without the fraud checks, companies like Zombaio would take a huge risk if they paid out faster than they should, which would drive up their own costs.

I'm not speaking for Zombaio - I am just giving my own opinion and offering an alternative idea, thats all.

Here is what you should do. Contact your sales rep at Zombaio (or as Thomas) to clarify their payout policies. If you decide that it does not work for you for whatever reason, choose another processor who does work within your acceptable range. It would be best for you, wouldn't it?

All billers only make money when you do. If their policies don't work for you and they can't change their policies for you, then they will lose you as a customer of course. It would be better for you to clarify these points with your Zombio rep directly instead of making complaints about them in public without possibly knowing all of the facts.

Just my 2 cents.

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SwirlsGirl

Are there any humans left in gfy or is every nick a bot or shill. How does a company get defended with such tenacity when they are completely and 100% wrong with their actions.

What happened to our sense of honor, what happened to our insult level.

Payout delays and screw ups used to be frowned upon and intolerable, now its pretty routine and acceptable. Its just the way its... I mean why complain, you only hurt the company who is holding your funds....

I mean we wouldn't want the PRECIOUS company to get some bad publicity, its not like they are comitting fraud or murdering people...big deal maybe they aren't being as truthful as they should with regard to peoples monies...who cares...life is good...cut them some slack....they are a good bunch of guys...come on people lighten up....tell your landlord to fuck off with his bitchin ass....

tell your hungry kids to shut the fuck up already because complainingabout being hungry is bad for zombaio's business...okay now I am smoking what most of you defending this garbage are smoking....good stuff

I don't now about the rest of you but I was told that my payout was sent on friday august 5th...period..

It has not arrived and today is august 11th. Yesterday clients of zombaio who had not received wires were advised to contact support and get a "wire swift receipt"

After contacting support we received a response that they in fact have no swift wire reciept...

so now I have to ask is there turmoil in the ranks? Why they contradictory information, why the run around, why say one thing on the boards and something different off the boards.

Only in la la land can the party who is still waiting to be paid become a BULLSEYE for gripes about wanting to be paid...

SwirlsGirl

adult is working just fine big tymer...its "billing and payment processing" that is perfunctory at best!

But according to you guys we should be in adult for the love and passion of the art. Why command a paycheck anymore....just spend time producing,editing,uploading,coding,marketing, for the praise and glory....don't worry about paying your hosting, or grwoing your business..

If you can make a nickel hear and there and maybe treat yourself to an ice cream cone then so be it.

Its the new mentality...just do your part to make sure there is free adult content everywhere and forget about a paycheck...just get into your art, and take tips, donations...but don't depend or rely on a billing company to pay you your funds anymore...thats not their purpose to hold your hand and pay you monies

JustJ

I've heard after 4 days zombaio has still not answered 2 support requests asked or found any missing money.

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shimmy2

hope everything works out so this thread can get squashed. im happy they brought back the old join forms

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SwirlsGirl

This thread should have and would have been squashed had they not weaved such a tangled web...this is something that should and is to be laid right at their own feet.

PLEASE answer one question.....

How does my august 5th payout say "cleared" inside my admin... while today I get an email from zombaio telling me that they have no record of a swift receipt on the payment.

There can be no two ways about...either they sent the money or they didn't...

If Zomabio would take my priceless advice they will never have this problem again..

Instead of holding the monies, and passing excuses .... flip it... Pass the monies, and hold the excuses

......presto problem solved overnight...I normally charge for this advice but we sympathize with your monies troubles and will not bill you for this advice

marktruman

anyone else waiting for their wire? I'm still waiting for the wire due 08/08

BIGTYMER

I'm still waiting too. Last one I got was on 7/29. Hope they get this solved soon.

Zombaio_Tomas

We are as frustrated as you guys. We had a lot of feedback that all EU payments are cleared and it seems that most of the US payments were also cleared today. If you still have not received your payout due, please go around the support and email me. But please check your account statement first. In that case we will in goodwill CFT over the money due (payout to any Visa or MasterCard) and cover the expense for this.

We can also confirm that the new bank is fully implemented now and those payout delays is hopefully gone forever. Payouts from the new bank Commerzbank Frankfurt will still show Zombaio Payout XXXXX on your account statement.

*) If you want us to CFT the funds you will still receive the wire since it is already in the system and impossible for us to stop. That means you will receive two wires. For that we will deduct the CFT transfer amount from your next payout.

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JustJ

Tomas, spoke with my buddy and he said not the last wire, but the one before is still missing. Says he has emailed support 4 times now and all they keep saying is we will talk to accounting about this.. no response in 3 days now I guess.

Also, he said he switched to verotel, 3 day trial 2.95 vs 1 day trial $1 at zombaio and saw a 40% increase in rebills...

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Zombaio_Tomas

And we hear from a lot of customers that since they have switched to us from the competitors their revenue has increased, scrubbing is more secure and does not have any false positive etc.

I think we all hear a lot.

Ask him to contact me, I am a man of my words. If he has a 40% increase in rebills, and can prove this with statements, I will paypal over USD 1.000 to him right away and ask my team to do a total makeover of the rebill system. (that is also of course with the same pricing, accepted cards, sites etc.)

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x-rate

Wow I must be in wrong line.... have a studio with AWE and for the money generated from july16 to july31 I'm getting paid on august 25.....!

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ShowMe69

Has anybody got an answer from Zombaio concerning when they are going to do the June Rebills, they didn't do, I was down about 20% in revenue? I keep hearing next week or will send to accounting..

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signupdamnit

Wow. I read something about it a while back but didn't pay too much attention to recall it now. Definitely do a search and see what you find. That said if a company is late any more than about a week (let alone a month) with processing rebills for *any* reason I would say that it's time to switch to someone else for new sales and not even think of coming back until 6 months to a year of positive history with others. Let others test the waters for you. Losing rebills can be catastrophic.

JustJ

Tomas, so now my friend says he was told time and time again that his missing wire had been sent, blah blah blah.. now he says he finally got a wire pdf from zombaio and it shows it wasn't sent until yesterday. Nobody, the whole time, ever said, sorry we messed up, it was delayed, anything.. They kept telling him it was sent...

As for the offer, I'll let em know.. but to be honest, I think he'll make more than $1k extra keeping his cascade the way it is now ;)

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Zombaio_Tomas

First the PDF does not show when the payment is sent, is is only showing the processing date which is varying depending on the settlement date, if the receiving bank is in EU or US etc. You are a very good friend, but please ask your friend to contact me direct instead of support if he really want help and attention.

If you have open support tickets and you don't get attention, let me know via email. The support department has 24 to answer any inquiry.

And for the offer, your friend does not have to change his cascade. He just have to send me a simple proof. And if you are right, the offer is on... easy money and very good feedback for us. We think we are the best converting and lowest scrubbing IPSP, if I am wrong, let me know so we can do something about it...

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SwirlsGirl

head count, anybody still waiting for monies? Or a monies update?

BJ

how about a head count of stupid people? They are all in this thread

BIGTYMER

I spoke with them yesterday and they sent me scanned receipt of the wire. It was dated 8/11. Since its the weekend I don't expect it to hit my account until Monday.

BIGTYMER

Money hit my account today. Thanks Zombaio!

vdbucks

Well, it's now Wednesday and we've been told here that all payments should be cleared by now but guess what.... yup.. still no payment.

To put it plainly... where is our money? We're getting so tired of your guys' constant screw ups it isn't even funny...............

jreg81

Yeah, being told to basically "hurry up and wait" when it comes to OUR money is not good.

I got on with their "chat support" both yesterday and today and got the same "answer", but still no pay-check.

It's now Wednesday night. Paycheck was supposed to hit Monday. And according to the Payment Report in Zombaio when I login, the payment has "cleared". (funds are in motion, right?)

Due to previous hiccups they've had, we've reduced our usage of Zombaio to trials and some special discount offers, but that's it. But still a fair amount of rebills with them, so we'd like our money on time. Simple thing to ask, no?

I usually don't like the idea of opening a "GFY Support Ticket", but when it comes to our money, I guess I throw certain principles out the window.

We'll see what tomorrow brings. Hurry up and wait. (for our money)

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jreg81

Ok, Wednesday at 12noon EST and STILL no paycheck from Zombaio. Is it just us or has anyone else out there not been paid this week?

I'm sure the funds are in motion.

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candyflip

I don't think I've had a thread hit 100 posts in a while. Giddy up!

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BIGTYMER

What country you in jreg?

jreg81

The US. East Coast.

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ShowMe69

My payments are late this week, but was told by Zombaio, that the payment date on the dashboard is no longer the date you should expect payment, but is the date it is sent from the bank.

Just wished they had let me know this earlier

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SwirlsGirl

Oh sure zombaio that makes perfect sense....

zombaio sends payment on august 5th according to zombaio admin, and zombaio support

payment finally hits account august 15th

10 days for a wire to travel from zombaios bank to my own bank even when you are charged 20 bucks for a wire....

I wonder if paying for a check would have been cheaper and got the check here in less than 10 days