Samantha_Luvcox

I HATE IBILL... For anyone thinking of a processor to use let this be a warning.

Ok, so I get this call from someone I have never heard of calling in behaf of my account rep which is "Sylvia Perez ext 4611" telling be something about going to a link to verifiy my merchant account info and that I should have recieved an email about it. I explain that no, I did not recieve any email and she says ok I'll send it over to you again... of course I get no email. Sylive is out of the office till the 7th of course... (We have never been able to contact her directly in the year and a half we have used Ibill so this is no surprise...) I Speak with Patrica ext 4507and she looks over my cmi taps a few keys and says OK everything is fine. No payment comes. I call back Patrica and say where is my direct deposit for this pay period? She says "Well, since you didn't resond to the email, (That I never got) you will not recieve this payment untill the next pay period two weeks from today. I say "What? your going to hold money due to me from both signups and reserves for 2 extra weeks? Do I get interest on this money for that 2 weeks? plus you do understand that I never got an email to answer right..." She says no, we do not give interest on that peroid and I can't do anything because the ACH has already been processed for today. I ask her to please let me talk to one of the supervisors to get this fixed and she tells me that she is not my account rep and can't take the time to sitt and try to locate a supervisor so see dumps me to the main reception person....arggg

Ok so the reception person trys a few line...
Tony ext 4664
Sharron ext 4661
Wendy 4641
and
Mike Weaver-- no extention given.

Of course there is no one at any of these extentions, I leave a message at each but no return call as of yet...

So now I have been getting transfered to each department. And of course being put on hold, have been on hold now for over an hour....

4 hours into this now and speaking with Sharron 4661 She tells me that there is nothing that she can do...surprise eh? She has told me now to contact her again tommorow to see if anything can be done but to not hold my breath. I explain to her that the CMi already should have the amount that I'm due, and that I can run out to paypal and send someone a payment in 5 minutes so not a lot of foot work needs to be done to resolve this, she agrees but says there is nothing that she can do. She's said she will call accounting tommorow and see what she can do about getting an "out of cycle payment" issued but, that chances are there is no way this will happen. So no I have to sit here till tommorow to call her again and see if we can do anything. (Of course I will let ou know here what happens with that call also)

Standard Ibill run around and pass the buck stuff. Sorry for the book here but we are really pissed off at Ibill, not the first time and wanted people to be aware of the problems we have with them.

Of course we had no issues what so ever with ccbill, never have had and issue have always talked directly to someone who can help us the first time and ccbill is also cheaper.. go figure.

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Pipecrew

So ?

FATPad

All those people got bigger offices this year.

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Nasty D

Change to another service

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necoeds

THey are FUCKING CROOKS!

Your check amounts already posted for the check today????/


MINE STILL HASNT!

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Cohen

When stuff like this happens to you, you call and ask for the boss in a VERY firm tone, and tell them; "its because you are not gonna accept this crap any more" - that way you almost always get connectet to a guy(but almost never the boss) that will take care of it.
DONT ACCEPT the "we will call you back" thing
Tell them:

" I dont care what you have to do, what part of the staff you have to talk to - that YOUR problem - I want this problem Fixed NOW"

STAY on the phone with them, and push them hard.


I do this every day on behalf of my customers

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pornJester

for $100/hour i can go to the ibill offices on your behalf and talk to the supervisors, their new building is only about 15 from my house

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Samantha_Luvcox

Just got a call from Kalin ext 4660, I guess sharron ext 4661 reports to her, she said that she is looking into it now and will call me tommorow.... wait and see.

At least we are slowly learning the pecking order...

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greentea

so they said wires went out today with out a problem?

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blunts

d00t

has anyone received their 12/15 payout yet?

After 8 calls and numberous promises by ibill still nothing has come through....

lets all put some pennies into a jar and hire a young afghan boy to 'take out the laundry'

heqdvd

Well...

I just got my $750 refunded, because I sell PHYSICAL product as well as digital (DVDs),
and the woman Sarah called ME and told me about it...


maybe you got a bad rep?

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REMbraNT

CMI Statements for the 1/2/03 payout will be published by close of business today, January 2, 2003.

The midnight is coming quickly and there is still no statements available.

Ibill shit on us again?

necoeds

My rep... told me that they'd be on the cmi no later than 9pm est....

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Kat - Fast

This weekend - I will be spending some time removing any link on my sites containing 'ibill'...

directfiesta

You don't like Sylvia? As a wife, she would be perfect: absent and silent....

Here is only a small part of an email to them:

=========================================
Greetings Pierre,


Regarding your respond about me not communicating with you. Last time we communicated was on 10/25 about sending you the registration e-mail, which I requested and was completed. We also spoke on 10/8, when you first stated that you refused to pay the Visa fee.



Now in reference to the chargebacks, the transactions that you described below are refunds, not chargebacks. The banks, not SGS or iBill processes Chargebacks. In order for a chargeback to be place the end-user has to contact their bank and in turn the bank processes the refund. Perhaps that end-user contacted his bank (not iBill) for info and was refunded. Please be aware that since iBill is acting as a IPSP of your site?s access, a purchase is being made from us...via iBill?s merchant account. It?s iBill's policy to prevent chargebacks from happening and it is for this reason that the refund policy must be set by us.

Although we can?t stop you from advertising on your site that you don?t give refunds, we are not required to adhere to that policy. We can and do give refunds in particular cases. For example, when our Customer Service Department is contacted by a person claiming an unauthorized user used their card fraudulently or, or if there were "duplicate" charges, our reps will process a refund, on-the-spot.

All other requests for refunds (such as dissatisfaction with your site or access problems) are referred to you. Only you can resolve those types of issues. In fact, you will likely wish to remedy the situation rather than to process a refund. You should, however give a refund rather than to have an unhappy customer. It is not good for anyone involved. Particularly because that customer can easily contact their bank and get the charge credited (most banks will not even ask questions, since it is a "signature-less" transaction). If that happens, it is called a chargeback. We do not currently pass these fees along to you if your chargeback percentage is less 2%

When a refund is processed prior to the chargeback, there is no fee. Also, remember, when an end-user gets a refund or chargeback, their credit card info is entered into our massive fraud database, disabling it from ever making a purchase on any site using iBill?s services. Our Customer Service Department tells the people this, so you can be fairly sure that it is a legitimate refund. Being locked out of more than 110,000 sites is not an appealing prospect for someone just trying pull one over on us.

Also, regarding an end-user making 2 separate purchases on the same day. Due to the variety of services offered by our clients, our systems allows end-users to make several purchases, before informing our Fraud Dept. At this point our Fraud Dept goes in to verify if the transactions are good or bad. An end-user making 2 purchases on the same day is not rare.

I hopes this helps.

Have a GREAT day!
Many Thanks...

Sincerely,
Sylvia Perez
CAM Dept. Manager
iBill
[email protected]
(954)363-4611
(888)237-1764 ext.#4611

***Want to increase your revenue probability by 20%,contact your Client Account Manager for details***

-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Sunday, December 01, 2002 1:48 AM
To: [email protected]
Cc: [email protected]
Subject: Re: Account 71xxx


Hi,

I have a University degree and am quite educated. I do not need you to tell me what is a chargeback and what is a refund. If, unlike all the time I sent an inquiry, you would take the time to READ instead of sending off an off topic reply, relations and reputation of your firm would be much better ( mainly in webmasters bulletin board and lounges).

READ my original email and RESPOND to the subject of that email. I would also like my "rep" to answer. I do not think one answer a year is demanding too much????

If you send me again one of your generic piece of garbage email, I will have to pursue this matter with higher authorities.

Pierre Demers
----- Original Message -----
From: [email protected]
To: [email protected]
Sent: Saturday, November 30, 2002 7:50 PM
Subject: RE: Account 71xxx






Dear Pierre Demers,



Thank you for e-mailing Client Services.



In regards to your request:



*************

Chargebacks

*************



"Chargeback" means a Customer Charge via the iBill Credit Card Service which the Customer's credit card issuer identifies as being invalid or non-collectible after initial acceptance on account of fraud, lost, canceled, unissued, invalid account identification, an unresolved customer complaint, or other cause which results in the deduction of the Customer Charge from moneys otherwise payable.



"Refund" means a Customer Charge via the Service which iBill, the Client, or the Customer, or the Customer and Client identify as being invalid or non-collectible after initial acceptance on account of fraud, lost, canceled, unissued, invalid account identification, an unresolved customer complaint, or other cause which results in the deduction of the Customer Charge from moneys otherwise payable to iBill.







If I can be of any further assistance, please let me know. Please include the original email sent to you, in your reply.





Sincerely,

Romel J.

Client Services

iBill

[email protected]





24/7 Client Services Support:

Local: (954) 363-4949

Toll Free: (800) 764-4266

Fax number (954) 363-4499


=====================================

Notice the 24/7 Client Services Support

I just have rebills with them, even tough I paid the "extorsion money". Using Paypal for hardgoogs sales, and Globill for members. Adding PSWbilling for a second processor for both memberships and hard good sales

Interlude

Just checked my CMI, a check number "Not Recorded" was posted for 1/2/03. Now let's see if I actually get the check.

pornjudge

All that wasting of time & energy for 2 sign ups, their as been a mistake. You will get your 30.00 on the next pay period. Now chill out & have a glass of wine with cheese....

REMbraNT

Interlude the same here.

It happened the same to my 11/15 check. It showed not recorded from 11/13 to 11/15 on 11/16 it turned to Recorded.

Let's see

pet kangaroo

both my 12/15 and 01/02 wires appear in cmi as 'not recorded' and I haven't received either yet

necoeds

Same here.... but i did get the 12/15 check.... but it says "not recorded" and the 1/2 check showed up in the cmi like an hour ago

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greentea

mine to they both show as not recorded
but the 12/15 wire i got on 12/20

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blunts

Samantha_Luvcox

Update...

True to her word Sharron at 4661 Called us back today and left a message that they are sending out a check today to cover the amount that was due on the second. The Message says that it should be in our account tonight or tommorow.

Thank you Sharron.

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