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Samantha_Luvcox · 01-02-2003, 02:40 PM

I HATE IBILL... For anyone thinking of a processor to use let this be a warning.

Ok, so I get this call from someone I have never heard of calling in behaf of my account rep which is "Sylvia Perez ext 4611" telling be something about going to a link to verifiy my merchant account info and that I should have recieved an email about it. I explain that no, I did not recieve any email and she says ok I'll send it over to you again... of course I get no email. Sylive is out of the office till the 7th of course... (We have never been able to contact her directly in the year and a half we have used Ibill so this is no surprise...) I Speak with Patrica ext 4507and she looks over my cmi taps a few keys and says OK everything is fine. No payment comes. I call back Patrica and say where is my direct deposit for this pay period? She says "Well, since you didn't resond to the email, (That I never got) you will not recieve this payment untill the next pay period two weeks from today. I say "What? your going to hold money due to me from both signups and reserves for 2 extra weeks? Do I get interest on this money for that 2 weeks? plus you do understand that I never got an email to answer right..." She says no, we do not give interest on that peroid and I can't do anything because the ACH has already been processed for today. I ask her to please let me talk to one of the supervisors to get this fixed and she tells me that she is not my account rep and can't take the time to sitt and try to locate a supervisor so see dumps me to the main reception person....arggg

Ok so the reception person trys a few line...
Tony ext 4664
Sharron ext 4661
Wendy 4641
and
Mike Weaver-- no extention given.

Of course there is no one at any of these extentions, I leave a message at each but no return call as of yet...

So now I have been getting transfered to each department. And of course being put on hold, have been on hold now for over an hour....

4 hours into this now and speaking with Sharron 4661 She tells me that there is nothing that she can do...surprise eh? She has told me now to contact her again tommorow to see if anything can be done but to not hold my breath. I explain to her that the CMi already should have the amount that I'm due, and that I can run out to paypal and send someone a payment in 5 minutes so not a lot of foot work needs to be done to resolve this, she agrees but says there is nothing that she can do. She's said she will call accounting tommorow and see what she can do about getting an "out of cycle payment" issued but, that chances are there is no way this will happen. So no I have to sit here till tommorow to call her again and see if we can do anything. (Of course I will let ou know here what happens with that call also)

Standard Ibill run around and pass the buck stuff. Sorry for the book here but we are really pissed off at Ibill, not the first time and wanted people to be aware of the problems we have with them.

Of course we had no issues what so ever with ccbill, never have had and issue have always talked directly to someone who can help us the first time and ccbill is also cheaper.. go figure.

01-02-2003, 02:40 PM
Samantha_Luvcox Confirmed User Join Date: Sep 2002 Location: On a computer near you Posts: 396	IBill are crooks and a pain in the ass! I HATE IBILL... For anyone thinking of a processor to use let this be a warning. Ok, so I get this call from someone I have never heard of calling in behaf of my account rep which is "Sylvia Perez ext 4611" telling be something about going to a link to verifiy my merchant account info and that I should have recieved an email about it. I explain that no, I did not recieve any email and she says ok I'll send it over to you again... of course I get no email. Sylive is out of the office till the 7th of course... (We have never been able to contact her directly in the year and a half we have used Ibill so this is no surprise...) I Speak with Patrica ext 4507and she looks over my cmi taps a few keys and says OK everything is fine. No payment comes. I call back Patrica and say where is my direct deposit for this pay period? She says "Well, since you didn't resond to the email, (That I never got) you will not recieve this payment untill the next pay period two weeks from today. I say "What? your going to hold money due to me from both signups and reserves for 2 extra weeks? Do I get interest on this money for that 2 weeks? plus you do understand that I never got an email to answer right..." She says no, we do not give interest on that peroid and I can't do anything because the ACH has already been processed for today. I ask her to please let me talk to one of the supervisors to get this fixed and she tells me that she is not my account rep and can't take the time to sitt and try to locate a supervisor so see dumps me to the main reception person....arggg Ok so the reception person trys a few line... Tony ext 4664 Sharron ext 4661 Wendy 4641 and Mike Weaver-- no extention given. Of course there is no one at any of these extentions, I leave a message at each but no return call as of yet... So now I have been getting transfered to each department. And of course being put on hold, have been on hold now for over an hour.... 4 hours into this now and speaking with Sharron 4661 She tells me that there is nothing that she can do...surprise eh? She has told me now to contact her again tommorow to see if anything can be done but to not hold my breath. I explain to her that the CMi already should have the amount that I'm due, and that I can run out to paypal and send someone a payment in 5 minutes so not a lot of foot work needs to be done to resolve this, she agrees but says there is nothing that she can do. She's said she will call accounting tommorow and see what she can do about getting an "out of cycle payment" issued but, that chances are there is no way this will happen. So no I have to sit here till tommorow to call her again and see if we can do anything. (Of course I will let ou know here what happens with that call also) Standard Ibill run around and pass the buck stuff. Sorry for the book here but we are really pissed off at Ibill, not the first time and wanted people to be aware of the problems we have with them. Of course we had no issues what so ever with ccbill, never have had and issue have always talked directly to someone who can help us the first time and ccbill is also cheaper.. go figure. __________________ SIG TOO BIG! Maximum 120x60 button and no more than 3 text lines of DEFAULT SIZE and COLOR. Unless your sig is for a GFY top banner sponsor, then you may use a 624x80 instead of a 120x60.