directfiesta

You don't like Sylvia? As a wife, she would be perfect: absent and silent....

Here is only a small part of an email to them:

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Greetings Pierre,


Regarding your respond about me not communicating with you. Last time we communicated was on 10/25 about sending you the registration e-mail, which I requested and was completed. We also spoke on 10/8, when you first stated that you refused to pay the Visa fee.



Now in reference to the chargebacks, the transactions that you described below are refunds, not chargebacks. The banks, not SGS or iBill processes Chargebacks. In order for a chargeback to be place the end-user has to contact their bank and in turn the bank processes the refund. Perhaps that end-user contacted his bank (not iBill) for info and was refunded. Please be aware that since iBill is acting as a IPSP of your site?s access, a purchase is being made from us...via iBill?s merchant account. It?s iBill's policy to prevent chargebacks from happening and it is for this reason that the refund policy must be set by us.

Although we can?t stop you from advertising on your site that you don?t give refunds, we are not required to adhere to that policy. We can and do give refunds in particular cases. For example, when our Customer Service Department is contacted by a person claiming an unauthorized user used their card fraudulently or, or if there were "duplicate" charges, our reps will process a refund, on-the-spot.

All other requests for refunds (such as dissatisfaction with your site or access problems) are referred to you. Only you can resolve those types of issues. In fact, you will likely wish to remedy the situation rather than to process a refund. You should, however give a refund rather than to have an unhappy customer. It is not good for anyone involved. Particularly because that customer can easily contact their bank and get the charge credited (most banks will not even ask questions, since it is a "signature-less" transaction). If that happens, it is called a chargeback. We do not currently pass these fees along to you if your chargeback percentage is less 2%

When a refund is processed prior to the chargeback, there is no fee. Also, remember, when an end-user gets a refund or chargeback, their credit card info is entered into our massive fraud database, disabling it from ever making a purchase on any site using iBill?s services. Our Customer Service Department tells the people this, so you can be fairly sure that it is a legitimate refund. Being locked out of more than 110,000 sites is not an appealing prospect for someone just trying pull one over on us.

Also, regarding an end-user making 2 separate purchases on the same day. Due to the variety of services offered by our clients, our systems allows end-users to make several purchases, before informing our Fraud Dept. At this point our Fraud Dept goes in to verify if the transactions are good or bad. An end-user making 2 purchases on the same day is not rare.

I hopes this helps.

Have a GREAT day!
Many Thanks...

Sincerely,
Sylvia Perez
CAM Dept. Manager
iBill
[email protected]
(954)363-4611
(888)237-1764 ext.#4611

***Want to increase your revenue probability by 20%,contact your Client Account Manager for details***

-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Sunday, December 01, 2002 1:48 AM
To: [email protected]
Cc: [email protected]
Subject: Re: Account 71xxx


Hi,

I have a University degree and am quite educated. I do not need you to tell me what is a chargeback and what is a refund. If, unlike all the time I sent an inquiry, you would take the time to READ instead of sending off an off topic reply, relations and reputation of your firm would be much better ( mainly in webmasters bulletin board and lounges).

READ my original email and RESPOND to the subject of that email. I would also like my "rep" to answer. I do not think one answer a year is demanding too much????

If you send me again one of your generic piece of garbage email, I will have to pursue this matter with higher authorities.

Pierre Demers
----- Original Message -----
From: [email protected]
To: [email protected]
Sent: Saturday, November 30, 2002 7:50 PM
Subject: RE: Account 71xxx






Dear Pierre Demers,



Thank you for e-mailing Client Services.



In regards to your request:



*************

Chargebacks

*************



"Chargeback" means a Customer Charge via the iBill Credit Card Service which the Customer's credit card issuer identifies as being invalid or non-collectible after initial acceptance on account of fraud, lost, canceled, unissued, invalid account identification, an unresolved customer complaint, or other cause which results in the deduction of the Customer Charge from moneys otherwise payable.



"Refund" means a Customer Charge via the Service which iBill, the Client, or the Customer, or the Customer and Client identify as being invalid or non-collectible after initial acceptance on account of fraud, lost, canceled, unissued, invalid account identification, an unresolved customer complaint, or other cause which results in the deduction of the Customer Charge from moneys otherwise payable to iBill.







If I can be of any further assistance, please let me know. Please include the original email sent to you, in your reply.





Sincerely,

Romel J.

Client Services

iBill

[email protected]





24/7 Client Services Support:

Local: (954) 363-4949

Toll Free: (800) 764-4266

Fax number (954) 363-4499


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Notice the 24/7 Client Services Support

I just have rebills with them, even tough I paid the "extorsion money". Using Paypal for hardgoogs sales, and Globill for members. Adding PSWbilling for a second processor for both memberships and hard good sales