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When stuff like this happens to you, you call and ask for the boss in a VERY firm tone, and tell them; "its because you are not gonna accept this crap any more" - that way you almost always get connectet to a guy(but almost never the boss) that will take care of it.
DONT ACCEPT the "we will call you back" thing
Tell them:
" I dont care what you have to do, what part of the staff you have to talk to - that YOUR problem - I want this problem Fixed NOW"
STAY on the phone with them, and push them hard.
I do this every day on behalf of my customers
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dont look at this signature, Wildcard told me making money on GFY is baaaaaaaaaddd - so my sponsor links have been removed
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