Google Nexus One buyers frustrated about help - GoFuckYourself.com

Persius · 01-11-2010, 02:45 PM

Owners of Google's Nexus One phone may be early adopters, but some of them are also getting an early share of problems with phone and customer service, according to complaints being posted on various forums.

Initial problems with a new device are not unusual. What is different is that Google is handling all sales of the $529 phone online. Customers who want to use the Nexus One with T-Mobile's service can buy the phone for $179 with a two-year service contract. But Google is the seller, unlike previous Google-related phones that have been sold through wireless carriers.

"Google is trying an entirely new distribution model: the operating system vendor as the retailer, and an online-only retailer at that," said Avi Greengart, Current Analysis' research director for mobile devices. "There were bound to be support questions."

http://www.msnbc.msn.com/id/34809252...h_and_gadgets/

StuartD · 01-11-2010, 02:47 PM

Yeah, support has never been google's biggest (or quickest) success.

Juicy D. Links · 01-11-2010, 02:47 PM

kunniiiiiiiiiiii

Persius · 01-11-2010, 02:50 PM

Quote:

Originally Posted by Juicy D. Links

kunniiiiiiiiiiii

xenigo · 01-11-2010, 03:05 PM

I wonder if their Nexus One support is anything like their Adwords support... you submit a question, and nearly 2 months later you get a one sentence reply within a form letter that says "ad approvals are handled in the order they're received". And they proceed to take another 2 months to approve your ad.

Hmmm... Google selling cell phones sounds like some serious failure waiting to happen.

Tanker · 01-11-2010, 03:16 PM

Support will make or break a company!

I make it the utmost importance in our company!

if you cant support the product 100% dont sell it! Go back to the drawing board

BradM · 01-11-2010, 03:26 PM

Quote:

Originally Posted by xenigo

I wonder if their Nexus One support is anything like their Adwords support... you submit a question, and nearly 2 months later you get a one sentence reply within a form letter that says "ad approvals are handled in the order they're received". And they proceed to take another 2 months to approve your ad.

Hmmm... Google selling cell phones sounds like some serious failure waiting to happen.

Glad I am not the only one with that issue. Despite spending xx,xxx every month for YEARS we get treated like ass.

natas · 01-11-2010, 05:09 PM

the phone looks badass... my buddy just bought one.. gotta go check it out this week

StaceyJo · 01-11-2010, 05:48 PM

Quote:

Originally Posted by xenigo

I wonder if their Nexus One support is anything like their Adwords support... you submit a question, and nearly 2 months later you get a one sentence reply within a form letter that says "ad approvals are handled in the order they're received". And they proceed to take another 2 months to approve your ad.

Hmmm... Google selling cell phones sounds like some serious failure waiting to happen.

So true.

Bird · 01-11-2010, 06:09 PM

Um, the help is at http://developer.android.com/index.html

Persius · 01-11-2010, 07:03 PM

Quote:

Originally Posted by Bird

Um, the help is at http://developer.android.com/index.html

How will that link update them on the lack of response once they place their orders for the Nexus One?

A developer forum?

PornMD · 01-11-2010, 07:15 PM

Gosh, I have no idea why Microsoft would report that people are pissed off about something related with Google...no idea at all.

Bird · 01-11-2010, 08:08 PM

Quote:

Originally Posted by Persius

How will that link update them on the lack of response once they place their orders for the Nexus One?

A developer forum?

If you know what your buying you don't need support, Just wait for it to come in the mail.

It's just an unlocked phone, They provide no service. If you need support call your carrier.

Persius · 01-11-2010, 10:06 PM

Quote:

Originally Posted by Bird

If you know what your buying you don't need support, Just wait for it to come in the mail.

It's just an unlocked phone, They provide no service. If you need support call your carrier.

How will the typical user know what he/she is buying .. You cannot physically hold the phone as no carriers are selling them in the stores.. All they have is the youtube videos & specs.

"Google is trying an entirely new distribution model: the operating system
vendor as the retailer, and an online-only retailer at that," said Avi Greengart, research director for mobile devices at Current Analysis'. "There were bound to be support questions."

Google?s online support forum is filled with complaints from the device owners, many of whom are complaining about their connections suddenly dropping from 3G to T-Mobile?s 2G Edge network.

pamon · 01-12-2010, 12:00 AM

it's still just an android phone running on the TMO 3G network. Android is still an operating system for the tech savvy. The reason why the iPhone is so popular is because it's dead simple to use and operate. The apps are easy to get and run and figure out. The Android marketplace is quite challenging and nowhere near the iPhone's market. I own both phones and use both and have followed the mobile industry for years, so can vouch for each phone.

The TMO 3G network is still small and not enough to handle the flood of new activations on this data hungry device.

Same reason why Nokia sells more phones in the world, but in the US can't sell a smartphone to save themselves. How many people you know carry Nokia's around? Anywhere besides the US, probably a higher %%.

Antonio · 01-12-2010, 12:43 AM

that's one ugly phone if you ask me

xenigo · 01-12-2010, 01:12 AM

Quote:

Originally Posted by pamon

How many people you know carry Nokia's around? Anywhere besides the US, probably a higher %%.

Nokia lost the market because they didn't continue to innovate like they did in the beginning. They were the first to create small phones that were feature packed. Blackberry was the first to create phones that innovated with push email. That's why I've still got a Blackberry, and continue to pay fucking $159 per month for my phone...

Jensen · 01-12-2010, 03:09 AM

Quote:

Originally Posted by Tanker

Support will make or break a company!

I make it the utmost importance in our company!

if you cant support the product 100% dont sell it! Go back to the drawing board

hopefully samsung will read that

Miguel T · 01-12-2010, 03:13 AM

I'm sure that google will improve this from now... Nexus One is their new baby..

Persius · 01-12-2010, 12:26 PM

Quote:

Originally Posted by AbsolutePorn

I'm sure that google will improve this from now... Nexus One is their new baby..

I'm sure as well.. but first impressions are important & not only for early adopters.

Naechy · 01-12-2010, 01:54 PM

Not bad phone. but iPhone

01-11-2010, 02:45 PM	#1
Persius Tap into MOBILE! Industry Role: Join Date: Jul 2003 Location: Hollywood Posts: 11,779	Google Nexus One buyers frustrated about help Owners of Google's Nexus One phone may be early adopters, but some of them are also getting an early share of problems with phone and customer service, according to complaints being posted on various forums. Initial problems with a new device are not unusual. What is different is that Google is handling all sales of the $529 phone online. Customers who want to use the Nexus One with T-Mobile's service can buy the phone for $179 with a two-year service contract. But Google is the seller, unlike previous Google-related phones that have been sold through wireless carriers. "Google is trying an entirely new distribution model: the operating system vendor as the retailer, and an online-only retailer at that," said Avi Greengart, Current Analysis' research director for mobile devices. "There were bound to be support questions." http://www.msnbc.msn.com/id/34809252...h_and_gadgets/

01-11-2010, 02:47 PM	#2
StuartD Sofa King Band Join Date: Jul 2002 Location: Outside the box Posts: 29,903	Yeah, support has never been google's biggest (or quickest) success. __________________ This is me on facebook This is me on twitter

01-11-2010, 03:16 PM	#6
Tanker Confirmed User Industry Role: Join Date: Nov 2000 Location: Oakville, Ontario, Canada Posts: 9,287	Support will make or break a company! I make it the utmost importance in our company! if you cant support the product 100% dont sell it! Go back to the drawing board __________________ Tanker ICQ 3427575 CCBTools Now featured in the CCBill.com APP STORE

01-11-2010, 06:09 PM	#10
Bird Confirmed User Join Date: Jan 2005 Location: Stockton Posts: 4,365	Um, the help is at http://developer.android.com/index.html __________________ ICQ:268731675

01-11-2010, 07:15 PM	#12
PornMD Mainstream Businessman Industry Role: Join Date: Jan 2007 Location: San Diego Posts: 9,291	Gosh, I have no idea why Microsoft would report that people are pissed off about something related with Google...no idea at all. __________________ Want to crush it in mainstream with Facebook ads? Hit me up.

01-11-2010, 02:47 PM	#3
Juicy D. Links So Fucking Banned Industry Role: Join Date: Apr 2001 Location: N.Y. -Long Island -- Posts: 122,992	kunniiiiiiiiiiii

01-11-2010, 03:05 PM	#5
xenigo Confirmed User Industry Role: Join Date: Jan 2001 Location: Oakland, CA Posts: 8,067	I wonder if their Nexus One support is anything like their Adwords support... you submit a question, and nearly 2 months later you get a one sentence reply within a form letter that says "ad approvals are handled in the order they're received". And they proceed to take another 2 months to approve your ad. Hmmm... Google selling cell phones sounds like some serious failure waiting to happen.

01-11-2010, 05:09 PM	#8
natas Confirmed User Join Date: Mar 2002 Location: : unknown Posts: 3,377	the phone looks badass... my buddy just bought one.. gotta go check it out this week

01-12-2010, 12:00 AM	#15
pamon Confirmed User Industry Role: Join Date: Dec 2007 Posts: 3,111	it's still just an android phone running on the TMO 3G network. Android is still an operating system for the tech savvy. The reason why the iPhone is so popular is because it's dead simple to use and operate. The apps are easy to get and run and figure out. The Android marketplace is quite challenging and nowhere near the iPhone's market. I own both phones and use both and have followed the mobile industry for years, so can vouch for each phone. The TMO 3G network is still small and not enough to handle the flood of new activations on this data hungry device. Same reason why Nokia sells more phones in the world, but in the US can't sell a smartphone to save themselves. How many people you know carry Nokia's around? Anywhere besides the US, probably a higher %%. __________________ Email: [email protected] Skype: davidamodt. / TG: Davidamodt US Adult Content & Porn Writer Project/Sites/Tubes/Reviews & More

01-12-2010, 12:43 AM	#16
Antonio Too lazy to set a custom title Join Date: Oct 2001 Location: Spartaaaaaaaaa Posts: 14,136	that's one ugly phone if you ask me

01-12-2010, 03:13 AM	#19
Miguel T ♦ Web Developer ♦ Industry Role: Join Date: May 2005 Location: Full-Stack Developer Posts: 12,472	I'm sure that google will improve this from now... Nexus One is their new baby.. __________________ Full Stack Webdeveloper: HTML5/CSS3, jQuery, AJAX, ElevatedX, NATS, MechBunny, Wordpress

01-12-2010, 01:54 PM	#21
Naechy Confirmed User Industry Role: Join Date: Sep 2007 Posts: 6,497	Not bad phone. but iPhone __________________ Adult SEO Labs * Buying Links * SEO 666-874