Owners of Google's Nexus One phone may be early adopters, but some of them are also getting an early share of problems with phone and customer service, according to complaints being posted on various forums.
Initial problems with a new device are not unusual. What is different is that Google is handling all sales of the $529 phone online. Customers who want to use the Nexus One with T-Mobile's service can buy the phone for $179 with a two-year service contract. But Google is the seller, unlike previous Google-related phones that have been sold through wireless carriers.
"Google is trying an entirely new distribution model: the operating system vendor as the retailer, and an online-only retailer at that," said Avi Greengart, Current Analysis' research director for mobile devices. "There were bound to be support questions."
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