Google Nexus One buyers frustrated about help
 

Owners of Google's Nexus One phone may be early adopters, but some of them are also getting an early share of problems with phone and customer service, according to complaints being posted on various forums.

Initial problems with a new device are not unusual. What is different is that Google is handling all sales of the $529 phone online. Customers who want to use the Nexus One with T-Mobile's service can buy the phone for $179 with a two-year service contract. But Google is the seller, unlike previous Google-related phones that have been sold through wireless carriers.

"Google is trying an entirely new distribution model: the operating system vendor as the retailer, and an online-only retailer at that," said Avi Greengart, Current Analysis' research director for mobile devices. "There were bound to be support questions."

http://www.msnbc.msn.com/id/34809252...h_and_gadgets/

Yeah, support has never been google's biggest (or quickest) success.

kunniiiiiiiiiiii

:pimp:upsidedow

I wonder if their Nexus One support is anything like their Adwords support... you submit a question, and nearly 2 months later you get a one sentence reply within a form letter that says "ad approvals are handled in the order they're received". And they proceed to take another 2 months to approve your ad.

Hmmm... Google selling cell phones sounds like some serious failure waiting to happen.

Support will make or break a company!

I make it the utmost importance in our company!


if you cant support the product 100% dont sell it! Go back to the drawing board

Glad I am not the only one with that issue. Despite spending xx,xxx every month for YEARS we get treated like ass.

the phone looks badass... my buddy just bought one.. gotta go check it out this week

:1orglaugh So true.

Um, the help is at http://developer.android.com/index.html

How will that link update them on the lack of response once they place their orders for the Nexus One?

A developer forum? :1orglaugh

Gosh, I have no idea why Microsoft would report that people are pissed off about something related with Google...no idea at all.

If you know what your buying you don't need support, Just wait for it to come in the mail.

It's just an unlocked phone, They provide no service. If you need support call your carrier.

How will the typical user know what he/she is buying .. You cannot physically hold the phone as no carriers are selling them in the stores.. All they have is the youtube videos & specs.

"Google is trying an entirely new distribution model: the operating system
vendor as the retailer, and an online-only retailer at that," said Avi Greengart, research director for mobile devices at Current Analysis'. "There were bound to be support questions."

Google?s online support forum is filled with complaints from the device owners, many of whom are complaining about their connections suddenly dropping from 3G to T-Mobile?s 2G Edge network.

it's still just an android phone running on the TMO 3G network. Android is still an operating system for the tech savvy. The reason why the iPhone is so popular is because it's dead simple to use and operate. The apps are easy to get and run and figure out. The Android marketplace is quite challenging and nowhere near the iPhone's market. I own both phones and use both and have followed the mobile industry for years, so can vouch for each phone.

The TMO 3G network is still small and not enough to handle the flood of new activations on this data hungry device.

Same reason why Nokia sells more phones in the world, but in the US can't sell a smartphone to save themselves. How many people you know carry Nokia's around? Anywhere besides the US, probably a higher %%.

that's one ugly phone if you ask me

Nokia lost the market because they didn't continue to innovate like they did in the beginning. They were the first to create small phones that were feature packed. Blackberry was the first to create phones that innovated with push email. That's why I've still got a Blackberry, and continue to pay fucking $159 per month for my phone...

hopefully samsung will read that :)

I'm sure that google will improve this from now... Nexus One is their new baby..

I'm sure as well.. but first impressions are important & not only for early adopters.

Not bad phone. but iPhone