Google Nexus One buyers frustrated about help

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • Persius
    Tap into MOBILE!
    • Jul 2003
    • 11779
    #1

    Google Nexus One buyers frustrated about help

    Owners of Google's Nexus One phone may be early adopters, but some of them are also getting an early share of problems with phone and customer service, according to complaints being posted on various forums.

    Initial problems with a new device are not unusual. What is different is that Google is handling all sales of the $529 phone online. Customers who want to use the Nexus One with T-Mobile's service can buy the phone for $179 with a two-year service contract. But Google is the seller, unlike previous Google-related phones that have been sold through wireless carriers.

    "Google is trying an entirely new distribution model: the operating system vendor as the retailer, and an online-only retailer at that," said Avi Greengart, Current Analysis' research director for mobile devices. "There were bound to be support questions."

    http://www.msnbc.msn.com/id/34809252...h_and_gadgets/
    Tags: None
    • StuartD
      Sofa King Band
      • Jul 2002
      • 29903
      #2
      Yeah, support has never been google's biggest (or quickest) success.
      This is me on facebook
      This is me on twitter

        Comment

        • Juicy D. Links
          So Fucking Banned
          • Apr 2001
          • 122992
          #3
          kunniiiiiiiiiiii

            Comment

            • Persius
              Tap into MOBILE!
              • Jul 2003
              • 11779
              #4
              Originally posted by Juicy D. Links
              kunniiiiiiiiiiii

                Comment

                • xenigo
                  Confirmed User
                  • Jan 2001
                  • 8067
                  #5
                  I wonder if their Nexus One support is anything like their Adwords support... you submit a question, and nearly 2 months later you get a one sentence reply within a form letter that says "ad approvals are handled in the order they're received". And they proceed to take another 2 months to approve your ad.

                  Hmmm... Google selling cell phones sounds like some serious failure waiting to happen.

                    Comment

                    • Tanker
                      Confirmed User
                      • Nov 2000
                      • 9287
                      #6
                      Support will make or break a company!

                      I make it the utmost importance in our company!


                      if you cant support the product 100% dont sell it! Go back to the drawing board

                      Tanker
                      ICQ 3427575

                      CCBTools Now featured in the CCBill.com APP STORE

                        Comment

                        • BradM
                          Confirmed User
                          • Dec 2003
                          • 3397
                          #7
                          Originally posted by xenigo
                          I wonder if their Nexus One support is anything like their Adwords support... you submit a question, and nearly 2 months later you get a one sentence reply within a form letter that says "ad approvals are handled in the order they're received". And they proceed to take another 2 months to approve your ad.

                          Hmmm... Google selling cell phones sounds like some serious failure waiting to happen.
                          Glad I am not the only one with that issue. Despite spending xx,xxx every month for YEARS we get treated like ass.

                            Comment

                            • natas
                              Confirmed User
                              • Mar 2002
                              • 3377
                              #8
                              the phone looks badass... my buddy just bought one.. gotta go check it out this week

                                Comment

                                • StaceyJo
                                  Confirmed User
                                  • Mar 2008
                                  • 8960
                                  #9
                                  Originally posted by xenigo
                                  I wonder if their Nexus One support is anything like their Adwords support... you submit a question, and nearly 2 months later you get a one sentence reply within a form letter that says "ad approvals are handled in the order they're received". And they proceed to take another 2 months to approve your ad.

                                  Hmmm... Google selling cell phones sounds like some serious failure waiting to happen.
                                  So true.
                                  /_______ WebCashMaker ______\
                                  | _TeenageDecadence - Young Board Naked Teens. |
                                  | ____ NonNudeGirls - Female Puberty Photos. ____ |
                                  | _ HerSelfPics - The ORIGINAL exGF SelfPic site. __ |
                                  \.______ xPosing - Wife Photosharing site. _______./

                                    Comment

                                    • Bird
                                      Confirmed User
                                      • Jan 2005
                                      • 4365
                                      #10
                                      Um, the help is at http://developer.android.com/index.html
                                      ICQ:268731675

                                        Comment

                                        • Persius
                                          Tap into MOBILE!
                                          • Jul 2003
                                          • 11779
                                          #11
                                          Originally posted by Bird
                                          Um, the help is at http://developer.android.com/index.html
                                          How will that link update them on the lack of response once they place their orders for the Nexus One?

                                          A developer forum?

                                            Comment

                                            • PornMD
                                              Mainstream Businessman
                                              • Jan 2007
                                              • 9291
                                              #12
                                              Gosh, I have no idea why Microsoft would report that people are pissed off about something related with Google...no idea at all.
                                              Want to crush it in mainstream with Facebook ads? Hit me up.

                                                Comment

                                                • Bird
                                                  Confirmed User
                                                  • Jan 2005
                                                  • 4365
                                                  #13
                                                  Originally posted by Persius
                                                  How will that link update them on the lack of response once they place their orders for the Nexus One?

                                                  A developer forum?
                                                  If you know what your buying you don't need support, Just wait for it to come in the mail.

                                                  It's just an unlocked phone, They provide no service. If you need support call your carrier.
                                                  ICQ:268731675

                                                    Comment

                                                    • Persius
                                                      Tap into MOBILE!
                                                      • Jul 2003
                                                      • 11779
                                                      #14
                                                      Originally posted by Bird
                                                      If you know what your buying you don't need support, Just wait for it to come in the mail.

                                                      It's just an unlocked phone, They provide no service. If you need support call your carrier.
                                                      How will the typical user know what he/she is buying .. You cannot physically hold the phone as no carriers are selling them in the stores.. All they have is the youtube videos & specs.

                                                      "Google is trying an entirely new distribution model: the operating system
                                                      vendor as the retailer, and an online-only retailer at that," said Avi Greengart, research director for mobile devices at Current Analysis'. "There were bound to be support questions."

                                                      Google?s online support forum is filled with complaints from the device owners, many of whom are complaining about their connections suddenly dropping from 3G to T-Mobile?s 2G Edge network.

                                                        Comment

                                                        • pamon
                                                          Confirmed User
                                                          • Dec 2007
                                                          • 3113
                                                          #15
                                                          it's still just an android phone running on the TMO 3G network. Android is still an operating system for the tech savvy. The reason why the iPhone is so popular is because it's dead simple to use and operate. The apps are easy to get and run and figure out. The Android marketplace is quite challenging and nowhere near the iPhone's market. I own both phones and use both and have followed the mobile industry for years, so can vouch for each phone.

                                                          The TMO 3G network is still small and not enough to handle the flood of new activations on this data hungry device.

                                                          Same reason why Nokia sells more phones in the world, but in the US can't sell a smartphone to save themselves. How many people you know carry Nokia's around? Anywhere besides the US, probably a higher %%.
                                                          Email: [email protected]
                                                          TG: Davidamodt
                                                          US Adult Content & Porn Writer Project/Sites/Tubes/Reviews & More

                                                            Comment

                                                            • Antonio
                                                              Too lazy to set a custom title
                                                              • Oct 2001
                                                              • 14136
                                                              #16
                                                              that's one ugly phone if you ask me

                                                                Comment

                                                                • xenigo
                                                                  Confirmed User
                                                                  • Jan 2001
                                                                  • 8067
                                                                  #17
                                                                  Originally posted by pamon
                                                                  How many people you know carry Nokia's around? Anywhere besides the US, probably a higher %%.
                                                                  Nokia lost the market because they didn't continue to innovate like they did in the beginning. They were the first to create small phones that were feature packed. Blackberry was the first to create phones that innovated with push email. That's why I've still got a Blackberry, and continue to pay fucking $159 per month for my phone...

                                                                    Comment

                                                                    • Jensen
                                                                      Confirmed User
                                                                      • Apr 2001
                                                                      • 3790
                                                                      #18
                                                                      Originally posted by Tanker
                                                                      Support will make or break a company!

                                                                      I make it the utmost importance in our company!


                                                                      if you cant support the product 100% dont sell it! Go back to the drawing board
                                                                      hopefully samsung will read that

                                                                        Comment

                                                                        • Miguel T
                                                                          ♦ Web Developer ♦
                                                                          • May 2005
                                                                          • 12473
                                                                          #19
                                                                          I'm sure that google will improve this from now... Nexus One is their new baby..

                                                                          Full Stack Webdeveloper: HTML5/CSS3, jQuery, AJAX, ElevatedX, NATS, MechBunny, Wordpress

                                                                            Comment

                                                                            • Persius
                                                                              Tap into MOBILE!
                                                                              • Jul 2003
                                                                              • 11779
                                                                              #20
                                                                              Originally posted by AbsolutePorn
                                                                              I'm sure that google will improve this from now... Nexus One is their new baby..
                                                                              I'm sure as well.. but first impressions are important & not only for early adopters.

                                                                                Comment

                                                                                • Naechy
                                                                                  Confirmed User
                                                                                  • Sep 2007
                                                                                  • 6497
                                                                                  #21
                                                                                  Not bad phone. but iPhone
                                                                                  Adult SEO Labs * Buying Links * SEO
                                                                                  666-874

                                                                                    Comment

                                                                                    Previous template Next
                                                                                    Working...