Do you use Googles Ecommerce data provided by CCBill? - GoFuckYourself.com

ING_webmaster · 08-12-2009, 04:48 PM

As CCBill allows you to enter your Google Analytics code into their payment pages - does anyone every look at the ecommerce data being returned by Google.

I've had a client complain that it's very inaccurate and was wondering if anyone else has seen the same thing?

mmcfadden · 08-12-2009, 04:50 PM

don't know what your talking about...

ING_webmaster · 08-12-2009, 04:53 PM

This is more a questions directed at paysite owners than affiliates.

mmcfadden · 08-12-2009, 05:13 PM

Quote:

Originally Posted by ING_webmaster

This is more a questions directed at paysite owners than affiliates.

I own a paysite and still don't know what your talkin about?

ING_webmaster · 08-12-2009, 05:24 PM

Do you use CCBill and have you given them Analytics codes to insert the proper Google tracking code into your payment pages?

Do you have the ecommerce tracking turned on in Google Anayltics?

mmcfadden · 08-12-2009, 05:29 PM

Quote:

Originally Posted by ING_webmaster

Do you use CCBill and have you given them Analytics codes to insert the proper Google tracking code into your payment pages?

Do you have the ecommerce tracking turned on in Google Anayltics?

no... that's what i'm saying. I have no idea what google anayltics and ccbill have in common. Is it new?

I have sales through seo searches... if i get sales through an affiliate it is tracked that way. I simply do not know what you are talking about and if it is a new feature please explain...

ING_webmaster · 08-12-2009, 06:14 PM

No, It's not really that new.

In your CCBill admin (in the account admin - in the advanced section of a subaccount) you can insert your Google Analytics tracking code - this then adds the analytics tracking code to all of CCBills pages - allowing you to see how you traffic flows through these pages relative to the rest of your analytics data.

If you also have ecommerce tracking active in Google Analytics then you'll get sale data appearing in your Google Analytics as well - the problem I'm asking about is that this data appears to be inaccurate and I was wondering if anyone else was seeing the same thing.

ccjax · 08-13-2009, 10:32 AM

Yep - it's been around for a while.

CCBill offers support to add code (provided by Google?) to your forms. Google ? Analytics allows you to track specific data about the people who use your Web site and CCBill.

To use Google? Analytics on your CCBill forms, you must first obtain a tracking code from your Google? Analytics account. The code should follow this format: "UA-XXXXXX-X"; it can be found in the html or javascript code that Google gives you when the account is set up.
To set it up: Login to the CCBill Admin
Got to Tools>Account Maintenance>Account Admin>Main Account Admin and paste the code in the Google Analytics box, and click Update. Click the Reset All Forms link to complete the process.

Support can help as well.

ING_webmaster · 08-13-2009, 02:21 PM

Gary

What about the ecommerce data being passed back to Google from CCBill being inaccurate? Is that something you guys are looking into?

ccjax · 08-13-2009, 04:54 PM

I've been told that everything is working and accurate, but I will pass this thread along to confirm.

ccjax · 08-14-2009, 04:34 PM

Quote:

Originally Posted by ING_webmaster

As CCBill allows you to enter your Google Analytics code into their payment pages - does anyone every look at the ecommerce data being returned by Google.

I've had a client complain that it's very inaccurate and was wondering if anyone else has seen the same thing?

We had Testing check the data and everything is passing correctly - can you have your client send me some specifics?

If it is an issue, we want to fix it, obviously.

gary at ccbill.com

Alex911 · 09-12-2012, 02:10 AM

Quote:

Originally Posted by ccjax

We had Testing check the data and everything is passing correctly - can you have your client send me some specifics?

If it is an issue, we want to fix it, obviously.

gary at ccbill.com

Dear Gary,

I've been trying to implement the Google Analytics multi domain tracking between my site (18closeup.com / 934401) and bill.ccbill.com to get data for both showing in the same report profile, using the _gaq.push(['_setAllowLinker', true]); Asynchronous syntax. Still, I can't get anything to work on the CCBILL side, maybe because they still use the old Traditional (ga.js) syntax instead of the Asynchronous one. All I can get is the confirmation that someone hit the /jpost/approved.cgi page, but the referrer/source shows bill.ccbill.com!!!

If a visitor views a few pages on 18closeup.com and then clicks a link or submits a form that takes him to bill.ccbill.com, the ga.js script looks for a first party cookie tied to bill.ccbill.com. Without having cross-domain tracking properly configured, it will not find a cookie and will start a brand new GA visit as a new visitor.

As you can see, this is a HUGE problem. If a visitor clicks an ad or performs and organic search and ends up a form page on bill.ccbill.com after viewing pages on 18closeup.com, I lose ALL data about how that user arrived and the complete picture of what he did. If he ends up converting, I only know that he came from 18closeup.com (which is not helpful at all).

So to properly track a visitor as they move from my site to bill.ccbill.com, I need to make code modifications to the code on both sites. So I contacted CCBILL and asked them if they could update my GA snippet on their forms and I got this laconic answer:

Quote:

My name is Adam and we spoke last night concerning issues you were experiencing with Google Analytics. I spoke with our custom form specialist regarding whether or not we could use the following code,

###############

I was informed that we could not use it because it references an external script.

Please let me know if you have any further issues or questions.

Is CCBILL going to do something to solve this problem? When are you going to update the snippets to the new Asynchronous syntax?

Alex911 · 09-24-2012, 12:43 PM

In case anyone else is interested in the subject, here's a follow up... A few days ago I received an email from Alexander - a Client Support Supervisor at CCBill:

Quote:

Good Afternoon,

My name is Alexander and I'm a Supervisor here in CCBill's Client Support Department. I'm contacting you today in regards to your concerns on Google Analytics.

As you are already aware, from what you have stated in your GFY post, our system does not currently function with the "Asyncronus" method in Google Analytics. The reason for this is that CCBill has chosen to support what is called the "Traditional" method. While this method does have many benefits, unfortunately, one of the negatives however, is that we cannot support multiple domain tracking code.

Our system does support custom code through Custom Forms. However we're unable to reference external Javascript on our payment forms as it is a security risk to consumer information. This feature is more intended on visual modification to the layout of the form.

At this time I'm not able to find any projects with our Programming Department that would indicate we're moving ahead with supporting additional functionality from Google Analytics.

I apologize for not having an option available to you to resolve this specific matter.

Regards,
Alexander

I guess it's difficult to be satisfied with that kind of answer... I sometimes find there is so much inertia with what seems to be basic implementations at CCBill. Being able to track multiple domains, especially from the paysite to the payment processor, seems like the most useful purpose of having the Google snippet on the CCBill forms. It is even more incomprehensible to refuse to change GA Asynchronous snippet on a case to case basis because it represents "a security risk to consumer information". I believe the Google Asynchronous script is not that different from the traditional one and it could easily be reviewed by CCBill's programmers. Yet, as they state it, they don't believe they'll be moving ahead with supporting additional functionality from Google Analytics, not even on case by case. It's a bit of a disapointment.

08-12-2009, 04:48 PM	#1
ING_webmaster Registered User Join Date: Nov 2005 Posts: 73	Do you use Googles Ecommerce data provided by CCBill? As CCBill allows you to enter your Google Analytics code into their payment pages - does anyone every look at the ecommerce data being returned by Google. I've had a client complain that it's very inaccurate and was wondering if anyone else has seen the same thing? __________________ www.ineedgalleries.com Trade traffic with my network of sites, see www.ingtrades.com for details. Checkout this great new sponsor:

08-12-2009, 04:53 PM	#3
ING_webmaster Registered User Join Date: Nov 2005 Posts: 73	This is more a questions directed at paysite owners than affiliates. __________________ www.ineedgalleries.com Trade traffic with my network of sites, see www.ingtrades.com for details. Checkout this great new sponsor:

08-12-2009, 05:24 PM	#5
ING_webmaster Registered User Join Date: Nov 2005 Posts: 73	Do you use CCBill and have you given them Analytics codes to insert the proper Google tracking code into your payment pages? Do you have the ecommerce tracking turned on in Google Anayltics? __________________ www.ineedgalleries.com Trade traffic with my network of sites, see www.ingtrades.com for details. Checkout this great new sponsor:

08-12-2009, 06:14 PM	#7
ING_webmaster Registered User Join Date: Nov 2005 Posts: 73	No, It's not really that new. In your CCBill admin (in the account admin - in the advanced section of a subaccount) you can insert your Google Analytics tracking code - this then adds the analytics tracking code to all of CCBills pages - allowing you to see how you traffic flows through these pages relative to the rest of your analytics data. If you also have ecommerce tracking active in Google Analytics then you'll get sale data appearing in your Google Analytics as well - the problem I'm asking about is that this data appears to be inaccurate and I was wondering if anyone else was seeing the same thing. __________________ www.ineedgalleries.com Trade traffic with my network of sites, see www.ingtrades.com for details. Checkout this great new sponsor:

08-13-2009, 02:21 PM	#9
ING_webmaster Registered User Join Date: Nov 2005 Posts: 73	Gary What about the ecommerce data being passed back to Google from CCBill being inaccurate? Is that something you guys are looking into? __________________ www.ineedgalleries.com Trade traffic with my network of sites, see www.ingtrades.com for details. Checkout this great new sponsor:

08-12-2009, 04:50 PM	#2
mmcfadden So Fucking Banned Join Date: Oct 2008 Location: philly Posts: 5,099	don't know what your talking about...

08-13-2009, 10:32 AM	#8
ccjax Registered User Industry Role: Join Date: Jul 2007 Location: Phoenix, Arizona, USA Posts: 22	Yep - it's been around for a while. CCBill offers support to add code (provided by Google?) to your forms. Google ? Analytics allows you to track specific data about the people who use your Web site and CCBill. To use Google? Analytics on your CCBill forms, you must first obtain a tracking code from your Google? Analytics account. The code should follow this format: "UA-XXXXXX-X"; it can be found in the html or javascript code that Google gives you when the account is set up. To set it up: Login to the CCBill Admin Got to Tools>Account Maintenance>Account Admin>Main Account Admin and paste the code in the Google Analytics box, and click Update. Click the Reset All Forms link to complete the process. Support can help as well.

08-13-2009, 04:54 PM	#10
ccjax Registered User Industry Role: Join Date: Jul 2007 Location: Phoenix, Arizona, USA Posts: 22	I've been told that everything is working and accurate, but I will pass this thread along to confirm.