Do you use Googles Ecommerce data provided by CCBill?
 

As CCBill allows you to enter your Google Analytics code into their payment pages - does anyone every look at the ecommerce data being returned by Google.

I've had a client complain that it's very inaccurate and was wondering if anyone else has seen the same thing?

don't know what your talking about...

This is more a questions directed at paysite owners than affiliates.

I own a paysite and still don't know what your talkin about?

Do you use CCBill and have you given them Analytics codes to insert the proper Google tracking code into your payment pages?

Do you have the ecommerce tracking turned on in Google Anayltics?

no... that's what i'm saying. I have no idea what google anayltics and ccbill have in common. Is it new?

I have sales through seo searches... if i get sales through an affiliate it is tracked that way. I simply do not know what you are talking about and if it is a new feature please explain...

No, It's not really that new.

In your CCBill admin (in the account admin - in the advanced section of a subaccount) you can insert your Google Analytics tracking code - this then adds the analytics tracking code to all of CCBills pages - allowing you to see how you traffic flows through these pages relative to the rest of your analytics data.

If you also have ecommerce tracking active in Google Analytics then you'll get sale data appearing in your Google Analytics as well - the problem I'm asking about is that this data appears to be inaccurate and I was wondering if anyone else was seeing the same thing.

Yep - it's been around for a while.

CCBill offers support to add code (provided by Google?) to your forms. Google ? Analytics allows you to track specific data about the people who use your Web site and CCBill.

To use Google? Analytics on your CCBill forms, you must first obtain a tracking code from your Google? Analytics account. The code should follow this format: "UA-XXXXXX-X"; it can be found in the html or javascript code that Google gives you when the account is set up.
To set it up: Login to the CCBill Admin
Got to Tools>Account Maintenance>Account Admin>Main Account Admin and paste the code in the Google Analytics box, and click Update. Click the Reset All Forms link to complete the process.

Support can help as well.

Gary

What about the ecommerce data being passed back to Google from CCBill being inaccurate? Is that something you guys are looking into?

I've been told that everything is working and accurate, but I will pass this thread along to confirm.

We had Testing check the data and everything is passing correctly - can you have your client send me some specifics?

If it is an issue, we want to fix it, obviously.

gary at ccbill.com

Dear Gary,

I've been trying to implement the Google Analytics multi domain tracking between my site (18closeup.com / 934401) and bill.ccbill.com to get data for both showing in the same report profile, using the _gaq.push(['_setAllowLinker', true]); Asynchronous syntax. Still, I can't get anything to work on the CCBILL side, maybe because they still use the old Traditional (ga.js) syntax instead of the Asynchronous one. All I can get is the confirmation that someone hit the /jpost/approved.cgi page, but the referrer/source shows bill.ccbill.com!!!

If a visitor views a few pages on 18closeup.com and then clicks a link or submits a form that takes him to bill.ccbill.com, the ga.js script looks for a first party cookie tied to bill.ccbill.com. Without having cross-domain tracking properly configured, it will not find a cookie and will start a brand new GA visit as a new visitor.

As you can see, this is a HUGE problem. If a visitor clicks an ad or performs and organic search and ends up a form page on bill.ccbill.com after viewing pages on 18closeup.com, I lose ALL data about how that user arrived and the complete picture of what he did. If he ends up converting, I only know that he came from 18closeup.com (which is not helpful at all). :helpme

So to properly track a visitor as they move from my site to bill.ccbill.com, I need to make code modifications to the code on both sites. So I contacted CCBILL and asked them if they could update my GA snippet on their forms and I got this laconic answer:

Is CCBILL going to do something to solve this problem? When are you going to update the snippets to the new Asynchronous syntax?

In case anyone else is interested in the subject, here's a follow up... A few days ago I received an email from Alexander - a Client Support Supervisor at CCBill:

I guess it's difficult to be satisfied with that kind of answer... I sometimes find there is so much inertia with what seems to be basic implementations at CCBill. Being able to track multiple domains, especially from the paysite to the payment processor, seems like the most useful purpose of having the Google snippet on the CCBill forms. It is even more incomprehensible to refuse to change GA Asynchronous snippet on a case to case basis because it represents "a security risk to consumer information". I believe the Google Asynchronous script is not that different from the traditional one and it could easily be reviewed by CCBill's programmers. Yet, as they state it, they don't believe they'll be moving ahead with supporting additional functionality from Google Analytics, not even on case by case. It's a bit of a disapointment.