Quote:
Originally Posted by ccjax
We had Testing check the data and everything is passing correctly - can you have your client send me some specifics?
If it is an issue, we want to fix it, obviously.
gary at ccbill.com
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Dear Gary,
I've been trying to implement the Google Analytics multi domain tracking between my site (18closeup.com / 934401) and bill.ccbill.com to get data for both showing in the same report profile, using the _gaq.push(['_setAllowLinker', true]); Asynchronous syntax. Still, I can't get anything to work on the CCBILL side, maybe because they still use the old Traditional (ga.js) syntax instead of the Asynchronous one. All I can get is the confirmation that someone hit the /jpost/approved.cgi page, but the referrer/source shows bill.ccbill.com!!!
If a visitor views a few pages on 18closeup.com and then clicks a link or submits a form that takes him to bill.ccbill.com, the ga.js script looks for a first party cookie tied to bill.ccbill.com. Without having cross-domain tracking properly configured, it will not find a cookie and will start a brand new GA visit as a new visitor.
As you can see, this is a HUGE problem. If a visitor clicks an ad or performs and organic search and ends up a form page on bill.ccbill.com after viewing pages on 18closeup.com, I lose ALL data about how that user arrived and the complete picture of what he did. If he ends up converting, I only know that he came from 18closeup.com (which is not helpful at all).
So to properly track a visitor as they move from my site to bill.ccbill.com, I need to make code modifications to the code
on both sites. So I contacted CCBILL and asked them if they could update my GA snippet on their forms and I got this laconic answer:
Quote:
My name is Adam and we spoke last night concerning issues you were experiencing with Google Analytics. I spoke with our custom form specialist regarding whether or not we could use the following code,
###############
I was informed that we could not use it because it references an external script.
Please let me know if you have any further issues or questions.
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Is CCBILL going to do something to solve this problem? When are you going to update the snippets to the new Asynchronous syntax?