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Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed. |
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#1 |
I'm Lenny2 Bitch
Join Date: Mar 2001
Location: On top of my soapbox
Posts: 13,449
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FYI: Moniker support apparently doesn't work on weekends
I'm having DNS problems and I've had a ticket in the queue for 24 hours now that hasn't even been looked at.
I called the 1-800 number and after listening to several minutes of recording, was asked to leave a message OR turn in a ticket. I talked to a rep yesterday and told them about the problem, they said to turn in a ticket. When I asked if tickets were answered around the clock, I was told yes. This information was apparently wrong. So if you ever need support from your registrar during non-business hours, they may not be the company for you. ![]()
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#2 |
lurker
Industry Role:
Join Date: Aug 2002
Location: atlanta
Posts: 57,021
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maybe someone can contact bari for you
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#3 |
I'm Lenny2 Bitch
Join Date: Mar 2001
Location: On top of my soapbox
Posts: 13,449
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That's the person who told me to turn in a ticket and that tickets were answered around the clock.
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#4 |
Doin fine
Industry Role:
Join Date: Oct 2005
Posts: 24,983
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#5 |
Choice is an Illusion
Industry Role:
Join Date: Feb 2005
Location: Land of Obama
Posts: 42,635
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![]() That shouldn't matter.
They should have at least one shit head doing support. That said, I have had hard times getting support during the week before. So this doesn't surprise me at all. ![]() |
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#6 |
Doin fine
Industry Role:
Join Date: Oct 2005
Posts: 24,983
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I mean for Bari its 10pm, and I think she works a normal weekly shift. I agree someone should be there, and they have always been there when I need to contact on weekends etc.
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#7 |
Choice is an Illusion
Industry Role:
Join Date: Feb 2005
Location: Land of Obama
Posts: 42,635
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#8 |
Confirmed User
Join Date: May 2007
Location: Austin
Posts: 1,793
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They need to outsource it to the Indians!
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#9 |
I'm Lenny2 Bitch
Join Date: Mar 2001
Location: On top of my soapbox
Posts: 13,449
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They apparently don't work on Monday mornings either, because it's past 1PM east coast time and my ticket still hasn't even been looked at.
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#10 | |
Choice is an Illusion
Industry Role:
Join Date: Feb 2005
Location: Land of Obama
Posts: 42,635
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Quote:
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#11 |
Confirmed User
Join Date: Nov 2005
Posts: 267
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Last ticket took 5 bumps and 3 weeks to get an answer
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#12 |
MOBILE PORN: IMOBILEPORN
Join Date: Jan 2004
Location: Tinseltown NL
Posts: 16,502
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Wow, that's kind of shitty.
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#13 |
Confirmed User
Industry Role:
Join Date: Jul 2004
Location: Florida
Posts: 819
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SnakeDoctor
Please hit me up so I can help get your issue resolved! ![]() |
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#14 |
Confirmed User
Industry Role:
Join Date: Jul 2004
Location: Florida
Posts: 819
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and BTW... I did forget to mention that while Moniker support may not be staffed 24/7, we are staffed over the weekend. I do apologize if there has been a delay in getting your ticket resolved. Hopefully I can assist you now.
Thanks |
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#15 |
Confirmed User
Industry Role:
Join Date: Feb 2002
Location: NYC, NY
Posts: 8,531
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Dude take my word for it once bari is on the case shit gets fixed!
Now...stop crying and contact her =))
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![]() ~ Webair Dedicated Cloud Servers™ ~ WEBAIR VSYS™ Virtual Hosting Platform ~ Superior CDN Network ~ ~ Managed Dedicated hosting Specialists ~ DISCOUNT DOMAIN NAMES! ~ WEBAIR FUSION IO MANAGED CLOUD SERVERS! ~ ICQ: 243116321 - TWITTER - @WEBAIRINC - E-Mail: [email protected] |
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#16 |
A freakin' legend!
Industry Role:
Join Date: Feb 2004
Location: Las Vegas, Nevada USA
Posts: 18,975
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I've had very good luck with Moniker. Their support has been very good, in my opinion.
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Boner Money |
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#17 |
Confirmed User
Join Date: Oct 2007
Posts: 102
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bari its a pain in the ass to contact you guys. Its a been like that since about 2 years ago I think. I don't know what changed but srsly.. you guys suck in that respect.
That said I don't stay with you guys because you have great service ( you don't ). I've stayed with you for 3 years because I trust you won't steal my domains or hold me hostage like GoDaddy.
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If you have sites with creampie gangbangs, gang bangs, or creampies please submit them to my new site: http://creampiegangbang.org/add.php http://creampiegangbang.org/ |
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#18 |
Confirmed User
Join Date: Aug 2007
Posts: 871
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#19 | |
Confirmed User
Industry Role:
Join Date: Jul 2004
Location: Florida
Posts: 819
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Quote:
I'm sorry you're finding it hard to contact us. We have recently up'd our staff and as I mentioned, we're now staffed 7 days a week. It's true Moniker will never steal your domains or hold them hostage like other registrars. Please feel free to contact me directly should the need arise. |
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#20 |
Confirmed User
Industry Role:
Join Date: Jul 2004
Location: Florida
Posts: 819
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Actually imabro....I am always online - including weekends plus my Blackberry is never far away. If you need me, I can be found quickly.
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#21 |
Choice is an Illusion
Industry Role:
Join Date: Feb 2005
Location: Land of Obama
Posts: 42,635
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Exactly.
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#22 |
Confirmed User
Industry Role:
Join Date: Jul 2004
Location: Florida
Posts: 819
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...and that's part of the reason why Moniker is a kick a$$ registrar!
If anyone needs me/assistance, contact me directly. Thanks XO |
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#23 | |
Confirmed User
Industry Role:
Join Date: Feb 2002
Location: NYC, NY
Posts: 8,531
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Quote:
Do you have her on aim? jrzeygirl88 (bari)
__________________
![]() ~ Webair Dedicated Cloud Servers™ ~ WEBAIR VSYS™ Virtual Hosting Platform ~ Superior CDN Network ~ ~ Managed Dedicated hosting Specialists ~ DISCOUNT DOMAIN NAMES! ~ WEBAIR FUSION IO MANAGED CLOUD SERVERS! ~ ICQ: 243116321 - TWITTER - @WEBAIRINC - E-Mail: [email protected] |
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#24 | |
Confirmed User
Industry Role:
Join Date: Jul 2004
Location: Florida
Posts: 819
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Quote:
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#25 | |
Confirmed User
Join Date: Aug 2007
Posts: 871
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Quote:
her cell number public |
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#26 |
Confirmed User
Join Date: Oct 2007
Posts: 102
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no I didn't have that info...
At the time I didn't realize the actually customer support page was a thread on a forum for porn webmasters. I should have looked here first, Silly me!
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#27 |
Master of Gfy.com
Industry Role:
Join Date: Feb 2002
Posts: 14,887
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Was on hold with moniker for 40 minutes friday night and eventually hung up.
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#28 |
I'm Lenny2 Bitch
Join Date: Mar 2001
Location: On top of my soapbox
Posts: 13,449
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FYI, the issue has been resolved (I think)
At 1PM I was able to get someone on the phone and give them the ticket number and have them look at it. At that time it was just sitting in the queue and hadn't been looked at by anyone for over 2 days. Bari, I did contact you, on Friday afternoon. You told me to turn in a ticket and told me that tickets were answered around the clock. I don't see how contacting you by ICQ, AIM, Email, Blackberry, or carrier pigeon would have helped, since I already did what you told me to, and since you didn't volunteer any additional contact information or ask for any of mine to follow up. Not to mention, I received your ICQ number from my host....your information isn't posted anywhere on the support pages, there's only a phone number (which nobody answered) and a ticket system (which nobody answered) How the hell is a customer supposed to know that they have to have your personal contact information to get shit done? I had sites down for 2 days because of errors in your DNS registry and there was nobody around to help me. There's no excuse for that. Period.
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#29 | |
Confirmed User
Industry Role:
Join Date: Jul 2004
Location: Florida
Posts: 819
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#30 |
Confirmed User
Join Date: Oct 2007
Posts: 102
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The real issue: Why do you have to go through back channels to get help?
One time inorder to get through I just started dialing random numbers similiar to the number on the site. I eventually reached someone and they patched me through to tech support. Its ridiculous..
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#31 |
visit hardlinks.org
Industry Role:
Join Date: Jun 2003
Location: Las Vegas , Nv >>> [email protected] or icq 94994627 anytime
Posts: 18,362
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I had a domain expire and Moniker charged me $140 to get it back.
I then moved all of my domains away from Moniker and my business is running smoothly. The rep in this thread has lied 3 or 4 times about service, trying to make the original thread starter out to be a lazy liar. Obviously reading comprehension is not her strong point. He contacted you, did what you said and it turned out to cost him 3 days. Yes, you have tons of electronic communication equipment, but, how are customers supposed to know how to contact you? Is your info on the contact page? No. So you and Moniker Failed him. But hey, as long as you've got your Blackberry, you have an excuse for providing piss poor support. Also, webair, you may want to try reading the thread before you throw your sig in. idiot. Use anyone but Moniker to reg your domains and anyone but webair to host them. |
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#32 |
Too lazy to set a custom title
Join Date: Dec 2004
Posts: 17,513
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<3 namecheap
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#33 |
MOBILE PORN: IMOBILEPORN
Join Date: Jan 2004
Location: Tinseltown NL
Posts: 16,502
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word, i had a problem with my namecheap, and instead of even contacting THEIR support, i came here to ask help from fellow webmasters, and my first reply was from namecheap support saying they did a test on my account and everything seemed to be working again.
now THAT'S support. +1 for www.namecheap.com |
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#34 | |
jellyfish
![]() ![]() Join Date: Dec 2003
Posts: 71,528
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#35 |
Doin fine
Industry Role:
Join Date: Oct 2005
Posts: 24,983
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Moniker has my loyalty for all my domains. Yes issues arise. Happens to everyone. I've never had an issue that they didn't take care of.
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#36 | |
Choice is an Illusion
Industry Role:
Join Date: Feb 2005
Location: Land of Obama
Posts: 42,635
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Quote:
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#37 | |
Choice is an Illusion
Industry Role:
Join Date: Feb 2005
Location: Land of Obama
Posts: 42,635
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Quote:
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#38 | |
. . .
Industry Role:
Join Date: Apr 2007
Location: NY
Posts: 13,724
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Quote:
that's a heads up if I've ever seen one ![]() but seriously, namecheap has been very solid for me and they are usually my first choice now, although I do have domains with a few and haven't personally had any problems at all with Godaddy either ![]()
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#39 |
MOBILE PORN: IMOBILEPORN
Join Date: Jan 2004
Location: Tinseltown NL
Posts: 16,502
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#40 |
Arthur Flegenheimer
Industry Role:
Join Date: Jul 2006
Location: New York City
Posts: 11,056
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you have your registrar host your DNS?
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#41 |
Confirmed User
Industry Role:
Join Date: Jun 2003
Location: Los Angeles, CA
Posts: 512
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I notice all four of Monikers name servers appear to be in the same datacenter, don't DNS providers normally separate them geographically or do they not do that anymore? I hope they are at least on four separate boxes.
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#42 |
Too lazy to set a custom title
Industry Role:
Join Date: Sep 2002
Posts: 34,431
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Directnic
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I moved my sites to Vacares Hosting. I've saved money, my hair is thicker, lost some weight too! Thanks Sly!
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#43 |
I'm Lenny2 Bitch
Join Date: Mar 2001
Location: On top of my soapbox
Posts: 13,449
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No, I created custom nameservers and there was apparently a "sync" problem between the records that they had to resubmit.
Only took a minute to fix....but there was nobody there to fix it. It's all good now, and it's too expensive and too much of a pain to move....I just hope they improve their service.
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#44 |
Troll Patrol
Industry Role:
Join Date: Aug 2002
Location: Local Socal
Posts: 15,214
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Didn't think anyone was still with Moniker after their support took a complete nosedive for the worse a little over a year ago. I moved everything to namecheap and couldn't be happier. I guess its like most things, you don't realize how bad it is until you need it.
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#45 | |
Confirmed User
Join Date: Dec 2001
Location: The Great USA
Posts: 1,632
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#46 |
So Fucking Banned
Join Date: Apr 2007
Posts: 806
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This is funny. If you're a 'nickel-dime' client then you can expect 'nickel-dime' support. Move your 3 domains, really, move your 3 domains, you just clutter up a great system.
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#47 | |
WINNING!
Industry Role:
Join Date: Oct 2002
Posts: 14,579
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Quote:
Welcome to the "he is a topnotch stand up guy" circlejerk program called GFY. |
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#48 |
Confirmed User
Industry Role:
Join Date: May 2008
Location: USA
Posts: 692
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moniker sucks
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#49 |
Amateur Pimpin
Industry Role:
Join Date: Aug 2004
Location: Orlando, FL
Posts: 13,075
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moniker rules
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#50 | |
Choice is an Illusion
Industry Role:
Join Date: Feb 2005
Location: Land of Obama
Posts: 42,635
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Quote:
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