I'm having DNS problems and I've had a ticket in the queue for 24 hours now that hasn't even been looked at.
I called the 1-800 number and after listening to several minutes of recording, was asked to leave a message OR turn in a ticket.
I talked to a rep yesterday and told them about the problem, they said to turn in a ticket. When I asked if tickets were answered around the clock, I was told yes.
This information was apparently wrong.
So if you ever need support from your registrar during non-business hours, they may not be the company for you.
