FYI: Moniker support apparently doesn't work on weekends
 

I'm having DNS problems and I've had a ticket in the queue for 24 hours now that hasn't even been looked at.
I called the 1-800 number and after listening to several minutes of recording, was asked to leave a message OR turn in a ticket.

I talked to a rep yesterday and told them about the problem, they said to turn in a ticket. When I asked if tickets were answered around the clock, I was told yes.
This information was apparently wrong.

So if you ever need support from your registrar during non-business hours, they may not be the company for you. :2 cents:

maybe someone can contact bari for you

That's the person who told me to turn in a ticket and that tickets were answered around the clock. :(

Bari is offline, I thought I had her cell phone # but can't find it, plus its 10pm on a Sat night.

That shouldn't matter.
They should have at least one shit head doing support.
That said, I have had hard times getting support during the week before. So this doesn't surprise me at all.

:disgust

I mean for Bari its 10pm, and I think she works a normal weekly shift. I agree someone should be there, and they have always been there when I need to contact on weekends etc.

They need to outsource it to the Indians!

They apparently don't work on Monday mornings either, because it's past 1PM east coast time and my ticket still hasn't even been looked at.

Why doesn't this surprise me?
:disgust

Last ticket took 5 bumps and 3 weeks to get an answer

Wow, that's kind of shitty.

SnakeDoctor

Please hit me up so I can help get your issue resolved! :thumbsup

and BTW... I did forget to mention that while Moniker support may not be staffed 24/7, we are staffed over the weekend. I do apologize if there has been a delay in getting your ticket resolved. Hopefully I can assist you now.

Thanks

Dude take my word for it once bari is on the case shit gets fixed!

Now...stop crying and contact her =))

I've had very good luck with Moniker. Their support has been very good, in my opinion.

bari its a pain in the ass to contact you guys. Its a been like that since about 2 years ago I think. I don't know what changed but srsly.. you guys suck in that respect.

That said I don't stay with you guys because you have great service ( you don't ). I've stayed with you for 3 years because I trust you won't steal my domains or hold me hostage like GoDaddy.

too bad she does not work weekends i guess

ScottXXX

I'm sorry you're finding it hard to contact us. We have recently up'd our staff and as I mentioned, we're now staffed 7 days a week. It's true Moniker will never steal your domains or hold them hostage like other registrars. Please feel free to contact me directly should the need arise.

Actually imabro....I am always online - including weekends plus my Blackberry is never far away. If you need me, I can be found quickly. :winkwink:

Exactly.

...and that's part of the reason why Moniker is a kick a$$ registrar!

If anyone needs me/assistance, contact me directly.

Thanks

XO

I disagree with this...and i am in competition with them! Anytime i message bari on aim or text her cell she responds IMMEDIATELY. I must give her credit for that and for getting things done when I needed.

Do you have her on aim? jrzeygirl88 (bari)

MUAH! :winkwink:

why this thread

her cell number public

no I didn't have that info...

At the time I didn't realize the actually customer support page was a thread on a forum for porn webmasters. I should have looked here first, Silly me!

Was on hold with moniker for 40 minutes friday night and eventually hung up.

FYI, the issue has been resolved (I think)

At 1PM I was able to get someone on the phone and give them the ticket number and have them look at it. At that time it was just sitting in the queue and hadn't been looked at by anyone for over 2 days.

Bari, I did contact you, on Friday afternoon. You told me to turn in a ticket and told me that tickets were answered around the clock.
I don't see how contacting you by ICQ, AIM, Email, Blackberry, or carrier pigeon would have helped, since I already did what you told me to, and since you didn't volunteer any additional contact information or ask for any of mine to follow up.
Not to mention, I received your ICQ number from my host....your information isn't posted anywhere on the support pages, there's only a phone number (which nobody answered) and a ticket system (which nobody answered)
How the hell is a customer supposed to know that they have to have your personal contact information to get shit done?

I had sites down for 2 days because of errors in your DNS registry and there was nobody around to help me. There's no excuse for that. Period.

I'm sorry... I was out of town/in LA last week. If I were in the office perhaps it could have gotten resolved sooner. Again, my apologies. Hopefully your issue was taken care of. If it wasn't, I'm now back in the office. Feel free to hit me up if you need any additional assistance.

The real issue: Why do you have to go through back channels to get help?

One time inorder to get through I just started dialing random numbers similiar to the number on the site. I eventually reached someone and they patched me through to tech support.

Its ridiculous..

I had a domain expire and Moniker charged me $140 to get it back.

I then moved all of my domains away from Moniker and my business is running smoothly.

The rep in this thread has lied 3 or 4 times about service, trying to make the original thread starter out to be a lazy liar. Obviously reading comprehension is not her strong point. He contacted you, did what you said and it turned out to cost him 3 days. Yes, you have tons of electronic communication equipment, but, how are customers supposed to know how to contact you? Is your info on the contact page? No. So you and Moniker Failed him. But hey, as long as you've got your Blackberry, you have an excuse for providing piss poor support.

Also, webair, you may want to try reading the thread before you throw your sig in. idiot.

Use anyone but Moniker to reg your domains and anyone but webair to host them.

<3 namecheap

word, i had a problem with my namecheap, and instead of even contacting THEIR support, i came here to ask help from fellow webmasters, and my first reply was from namecheap support saying they did a test on my account and everything seemed to be working again.

now THAT'S support.

+1 for www.namecheap.com

namecheap post here?

Moniker has my loyalty for all my domains. Yes issues arise. Happens to everyone. I've never had an issue that they didn't take care of. :2 cents:

www.Moniker.com :thumbsup

You have got'sta love da candor...
:)

Amen BRO :thumbsup:thumbsup

that's a heads up if I've ever seen one :1orglaugh


but seriously, namecheap has been very solid for me and they are usually my first choice now, although I do have domains with a few and haven't personally had any problems at all with Godaddy either :2 cents:

http://www.gfy.com/showthread.php?t=...ight=namecheap :thumbsup:thumbsup

you have your registrar host your DNS?

I notice all four of Monikers name servers appear to be in the same datacenter, don't DNS providers normally separate them geographically or do they not do that anymore? I hope they are at least on four separate boxes.

Directnic :thumbsup

No, I created custom nameservers and there was apparently a "sync" problem between the records that they had to resubmit.

Only took a minute to fix....but there was nobody there to fix it.

It's all good now, and it's too expensive and too much of a pain to move....I just hope they improve their service.

Didn't think anyone was still with Moniker after their support took a complete nosedive for the worse a little over a year ago. I moved everything to namecheap and couldn't be happier. I guess its like most things, you don't realize how bad it is until you need it.

When you go cheap you usually get cheap. If ytou use a company that onlly has reps on a board called GFY what do you expect. This guy said it took 2 days to get a simple issue fixed, and he even talked to them 2 days earlier////well that to me is time to get out before a more serious issues pops up and takes your biz down.:2 cents::2 cents:

This is funny. If you're a 'nickel-dime' client then you can expect 'nickel-dime' support. Move your 3 domains, really, move your 3 domains, you just clutter up a great system.

Welcome to the "he is a topnotch stand up guy" circlejerk program called GFY.

moniker sucks

moniker rules

:1orglaugh:1orglaugh