omfg- time-warner broadband tech support is in the phillipines!

[sltr]

fuck just the delay in the phone signal b/w talking and listening makes it completely ridiculous.


fucking wow.

[hypedough]

I think Time Warner has to be the worst company out there in the cable business. I remember a year ago there was a huge protest because of the bad customer service at the office in Chatsworth. I cancelled TW once and had AT&T put in their shit, once everything was installed TW came by and cut all of the new AT&T wiring.

[baddog]

hmmm, wonder if that is by area because I called them a week or two ago and it wasn't.

[sltr]

Originally Posted by baddog

hmmm, wonder if that is by area because I called them a week or two ago and it wasn't.

i called 1 818 700 6500 to let them know my fucking connect speed is 671/472 kbs and they transferred me to *tech support* there was a super long delay b/w speaking and hearing so i asked where the operator was located and she said phillipines and i said OMFG!


man, time-warner has sucked since the second i moved here and found out they require an installer + the 10 day delay- please. i think i've lived in 3 other states where i called and got cable internet right then and there.

[AlienQ - BANNED FOR LIFE]

The funny thing is Americans tolorate it!
Americans also accept that those American Jobs in Asia should be American jobs.

still the American people go along with it all.

[klaze]

Originally Posted by AlienQ

The funny thing is Americans tolorate it!
Americans also accept that those American Jobs in Asia should be American jobs.

still the American people go along with it all.

One argument is that it would raise the cost of the internet/cable service.
Although the jobs being in the USA and having americans who are out of work employed would do A LOT for our own economy..

[baddog]

Originally Posted by sltr

i called 1 818 700 6500 to let them know my fucking connect speed is 671/472 kbs and they transferred me to *tech support* there was a super long delay b/w speaking and hearing so i asked where the operator was located and she said phillipines and i said OMFG!


man, time-warner has sucked since the second i moved here and found out they require an installer + the 10 day delay- please. i think i've lived in 3 other states where i called and got cable internet right then and there.

Try the local number 310.618.9485

[Eriic]

So is Vonage and yahoo internet call centers, so what's your point? Less jobs for Americans or you couldn't understand the operator??

[BradM]

I had TWC for 2 months. After dealing with internet that was down more than it was up and cable TV that never worked right I called to cancel and was on hold for 3 hours. That was the average hold time during MANY calls made to try to fix my 'net.

Horrible company, horrible service. I hope they fall on their faces soon.

[sltr]

Originally Posted by Eriic

So is Vonage and yahoo internet call centers, so what's your point? Less jobs for Americans or you couldn't understand the operator??

my point is an absolutely fundamental service such as electricity, gas, or cable simply has to have domestic customer support. i don't get into politics on an adult message board nor whether or not i can understand someone's accent.

the fact of the matter is it took me at least 12 times just to communicate my telephone # (due to the delays in the call) just in case there was a disconnect.

the ability to communicate my service issue only went downhill from there. for instance, after i mentioned my connect speeds to her, she asked me if i was able to get online.

that is unacceptable customer service.

[sltr]

Originally Posted by BradM

I had TWC for 2 months. After dealing with internet that was down more than it was up and cable TV that never worked right I called to cancel and was on hold for 3 hours. That was the average hold time during MANY calls made to try to fix my 'net.

Horrible company, horrible service. I hope they fall on their faces soon.

are you in socal? who did you change to?

[BradM]

Originally Posted by sltr

are you in socal? who did you change to?

I moved and got Cox again.
Internet is critical to my life. If I can't get online, I can't work.

[Eriic]

Originally Posted by sltr

my point is an absolutely fundamental service such as electricity, gas, or cable simply has to have domestic customer support. i don't get into politics on an adult message board nor whether or not i can understand someone's accent.

the fact of the matter is it took me at least 12 times just to communicate my telephone # (due to the delays in the call) just in case there was a disconnect.

the ability to communicate my service issue only went downhill from there. for instance, after i mentioned my connect speeds to her, she asked me if i was able to get online.

that is unacceptable customer service.

Welcome to America= you killed the Unions so big companies left and gave away all the jobs so now you get to deal with the after math of your choice.

[brandonstills]

I have Time Warner Business class cable in Chatsworth. 15 Mbps down / 2 Mbps up. While I can't say their support is good, they aren't bad either. I haven't had to wait on hold for more than a few minutes every time I called and the person on the other end seemed knowledgeable enough to help me out with me being frustrated and having to tell them how to do their own jobs and diagnose the problems. Must be a difference between the different services (business and residential). I gladly pay the extra money for the performance, reliability, and better support. All in all I can't complain.

[Iron Fist]

Originally Posted by brandonstills

While I can't say their support is good, they aren't bad either.

That's because the Tier agents usually get promoted to the more elite Tier II or Business units because its specialty knowledge and they need experience running out of the gate...

It's not because your paying more, because those agents I can assure you are probably not making more - but they probably have better schedules - more a Monday - Friday gig instead of 24/7...

[sltr]

Originally Posted by brandonstills

I have Time Warner Business class cable in Chatsworth. 15 Mbps down / 2 Mbps up. While I can't say their support is good, they aren't bad either. I haven't had to wait on hold for more than a few minutes every time I called and the person on the other end seemed knowledgeable enough to help me out with me being frustrated and having to tell them how to do their own jobs and diagnose the problems. Must be a difference between the different services (business and residential). I gladly pay the extra money for the performance, reliability, and better support. All in all I can't complain.

i am with you, i will gladly pay extra for that type of service and will inquire to that before jumping to another provider.

[baddog]

I have not had Internet access maybe 5 times in 5 years, tops. Most was for scheduled maintenance.

[ryansanfran]

We have a second NOC in Manila, Philippines but they do back end support only. We got our customer support team in the U.S.
So... does it piss people off that much when their calls are transfered to foreign countries? I was thinking about moving some of the stuff there for $$$ save but maybe I should rethink again...

[Manowar]

time warner make me cry