Originally Posted by sltr

my point is an absolutely fundamental service such as electricity, gas, or cable simply has to have domestic customer support. i don't get into politics on an adult message board nor whether or not i can understand someone's accent.

the fact of the matter is it took me at least 12 times just to communicate my telephone # (due to the delays in the call) just in case there was a disconnect.

the ability to communicate my service issue only went downhill from there. for instance, after i mentioned my connect speeds to her, she asked me if i was able to get online.

that is unacceptable customer service.